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Park Place Lexus Grapevine

(2,421 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 9 awards
2021 state dealer award 2019 state dealer award 2013 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (833) 546-3595 (833) 546-3595
Used (833) 546-3594 (833) 546-3594
Service (833) 546-3597 (833) 546-3597

Reviews

(2,421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Park Place Lexus Grapevine from DealerRater.

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Dealership an salesman John HoslerDid great job.Great...

Dealership an salesman John Hosler Did great job. Great car & color selection on lot. The chance to drive both cars we were choosing between. Helped us chose right car for me! Knowledge help assistance in learning & setting up of Lexus car. Fun to learn benefits of driving a Lexus, 1st time buyer .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks so much for rating us so high! Be safe on the road!

Fernando offered us a great financing experience. He took...

Fernando offered us a great financing experience. He took the time to educate us on the process, diligently handle the paperwork and guide us along the steps to complete the purchase. His patient professionalism was very much appreciated and I would highly recommend him to anyone in the market for a Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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4 people out of 4 found this review helpful.
Dealer response

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

Our 2nd purchase in 5 years from Sales Rep Danny Cantu....

Our 2nd purchase in 5 years from Sales Rep Danny Cantu. Quick, easy, and fun to work with. Great dealership! Great experience! Steve & Kathy B

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to rate us! You really made our day today.

My visit at Park Place Grapevine was a very pleasant one!...

My visit at Park Place Grapevine was a very pleasant one! Silas was very professional, personable, and helpful. I am extremely happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We really appreciate this positive review! Thanks so much!

I have purchased 6 Lexus from Ezell. I have always found...

I have purchased 6 Lexus from Ezell. I have always found him friendly, knowledgeable and easy to work with! I will continue to purchase my cars from him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great rating! We are always happy to help!

Great dealers Mr. Silas helped us as soon as we got...

Great dealers Mr. Silas helped us as soon as we got there. Great Custumer service, I will definitely recommend my friends for future purchases. Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

My GX 460 purchase was smooth and quick, Joe was very...

My GX 460 purchase was smooth and quick, Joe was very professional and pleasant. He answered all my questions. He made my car buying experience easy, no pressure and was very knowledgeable. Thank You for taking care of me and my family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to rate us! You really made our day today.

Smoothest and shortest car purchase I have ever been...

Smoothest and shortest car purchase I have ever been through. At no time did I feel pressured or like I was being held hostage. Great experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

JasonC, we are delighted to see this rating! Have a great day!

One of the best experience I have with Fernando on buying...

One of the best experience I have with Fernando on buying my new RX350. Very helpful, patient and specially mention he stayed late over time to help out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Hi, thank you for your review! Happy motoring!

Great experience purchasing my new Rx from Fernando! He...

Great experience purchasing my new Rx from Fernando! He listened to my needs, answered all our questions and was so knowledgeable in helping us find the perfect vehicle. He made the buying process simple and easy. We really appreciated how he communicated with us throughout the process. I'd gladly work with him again and will recommend him and park place to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

We always appreciate positive reviews! Thank you, and happy motoring!