Skip to main content

Park Place Lexus Grapevine

(2,442 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 9 awards
2021 state dealer award 2019 state dealer award 2013 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (833) 546-3595 (833) 546-3595
Used (833) 546-3594 (833) 546-3594
Service (833) 546-3597 (833) 546-3597

Reviews

(2,442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Park Place Lexus Grapevine from DealerRater.

Want to share your experience with this dealership?

Write a review

This is our 3rd purchase with Park Place Lexus, and I...

This is our 3rd purchase with Park Place Lexus, and I look forward to our next one. We had a deal in mind, and were pleasantly surprised to see Brian, John, and the team step in to make that a reality. The level of care is really second to none, and the vehicles are always delivered with exceptional attention to detail. We’ve worked with a lot of dealerships over the years, and even the ones who claim to be “like family” aren’t even close to Park Place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi nmackaron, thanks so much for rating us so high! Be safe on the road!

My first interaction with this dealership is with Sean...

My first interaction with this dealership is with Sean during the purchase of my new car. He is an excellent salesman; very knowledgeable; professional; thorough and easy to work with. He gets an A++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is amazing to hear! Please be sure to let us know if you have any questions or concern that we can addressed. We happened to notice your neutral rating and would look to step in to make sure that your experience is 5-stars moving forward. Thank you.

I have know Brian Safianow for many years and trust him...

I have know Brian Safianow for many years and trust him completely to help me make the best decision in my purchase or lease of a vehicle. Recently I decided, after reviewing my current circumstances, that I loved my current vehicle would like to purchase it instead of leasing again. Brian answered any and every question I had and made sure I was confident in my decision. I am so glad I had that trusting relationship with him and are so happy with my vehicle purchase!!! Lynn Stofer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lynn17, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

Well, this dealer is very nice and clean, but the most...

Well, this dealer is very nice and clean, but the most important think is the people, they are very friendly specially our sales person ( BRIAN SAFIANOW )

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Fred Ortega, thanks so much for rating us so high! Be safe on the road!

Beautiful showroom. Everyone was very friendly and...

Beautiful showroom. Everyone was very friendly and welcoming. I liked that I could preview cars on-line. Brian Safianow was a pleasure to work with. I felt comfortable and there was absolutely no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Caroline, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

The customer service at Park Place is top notch. We were...

The customer service at Park Place is top notch. We were well taken care of from the time we walked in the door through the whole process of purchasing. They have even gone out of their way after taking the car home to make things convenient for us. So happy, loving my new Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate this positive review! Thanks so much!

GIRRRRL!!!!! Thank you thank you for this!!!! You know I...

GIRRRRL!!!!! Thank you thank you for this!!!! You know I was coming back after I saw this last year and you made it happen today 😍😍😍😍 U ARE AMAZING ! Forever thankful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

Sean was a pleasure to work with. This was my first Lexus...

Sean was a pleasure to work with. This was my first Lexus vehicle, and because of him, it won’t be my last. I am so happy with my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

diem, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

Silas was amazing! This was the easiest and smoothest car...

Silas was amazing! This was the easiest and smoothest car buying experience I have ever had. He is so nice and knowledgeable. I would have given him 10 stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello harrington3400, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

The dealership environment was very friendly and...

The dealership environment was very friendly and professional. The facility was very clean and well organized. All questions were researched and answered quickly and accurately.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Happy new car purchase, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!