Reviews
Best Used Car Dealership in CT. !
I'm not big on writing reviews, but I believe that the entire staff at Middletown Auto Sales deserves a great one! I bought a used Outback a year ago, and from the minute I walked in the door, from sales , to finance, and service, the level of customer service was phenomenal. They are actually honest, a rare quality in the used car industry .I bring the Outback in every few months for scheduled oil changes, and maintenance, I'm in and out quickly and the prices are excellent. When it comes time to purchase another used Outback , I'm definitely going back to Middletown Auto. You won't be disappointed !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
"Above and Beyond!!"
Middletown Auto Sales has been the place and only place since I will ever take my car. Not only is the staff friendly they are extremely knowledgeable. Sharon always greets me with a smile and true concern for any issue I may be having, even just to receive an oil change. Joe Massetti has gone above and beyond to care for the needs of my car and my safety. He has taken extra time to look for needed items, to offer them to me at the lowest cost. The mechanics, Josh, Mark and Chris always greet me with a smile and explain everything to me in such a way that I understand completely. They never suggest or insist any work be done that is not needed. I feel and well taken care of every time I leave Middletown Auto Sales. I know I have received expert service at a fair price. Pat is also a great part of the team. He is always genuinely happy to see me and knows his cars. He is gracious with customers and all the moods that come along with purchasing a new car. You can be sure you will receive a great price and excellent service. The whole crew at Middletown Auto Sales really take the care of their customers seriously. I recommend friends, family and people I don't know to take their car needs, concerns and any issue to Middletown Auto Sales. I write this with the utmost sincerity. You will not be disappointed. Thank you! Nancy DeHaan
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Love this place!
This was the best move I've ever made! The guys are very respectful and understanding and they do whatever they need to be sure they give great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Superior Customer Service
Joe went above and beyond what we had expected from any dealer. Before calling Joe we went to Firestone to find out about our illuminated tire pressure light. We were told that TPMS sensor was bad, and it would cost $140 to fix it. We called Joe and he told us to bring in our RAV 4 in, that he thought it may be the O ring in the valve stem that may need replacing. Sure enough, Joe was right. Instead of a $140 fix at Firestone, Joe came up with a $6 repair. He is one of the good guys in a sometimes devious business. My entire family has purchased cars here and Joe has always helped us out with a good deal or advice. We highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best Dealership EVER
This is my third try at writing a review, not sure why not listed, But I will try again. Middletown Auto sales is absolutely by far the best dealership I have ever experienced. I am not a novice by any means visiting car dealerships. Joe Massetti is AMAZING. He is not in it to take advantage of you, quite the opposite. He goes above and beyond not just your likes and dislikes, but your SAFETY is key to him. If my other 2 reviews appear on this site, they will all read differently but with the same exact bottom line. These guys are unbelievably honest, pleasant, professional, you will not leave completely satisfied. Its not about the sale, they want to get you into something not only that meets your needs, but go above and beyond for your safety. No pulling any fake sales here. This is the place to go and the ONLY dealership I will ever go to again! Joe and Pat are the guys to deal with! without a doubt, they have my highest praises. Dori
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best Car Buying Experience Ever
As soon as we walked in the door and met Pat my husband and I knew that we wanted to buy a car from him. He was warm and friendly. He answered all of our questions and made the car buying experience easy. Joe got us the best deal possible and took the time to sit down with us and go over everything. Joe is an honest man who cares about his customers. We know that we can go back anytime if we have any future questions about our car. We will absolutely recommend Middletown Auto Sales to all our friends and family. Lisa & Tony Delgrego
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful!
Joe and Pat were very helpful, took care of everything. Definitely the best car buying experience I have ever had! Thanks for all your help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very nice
Joe and Pat were really great to deal with and very helpful. I'd definitely recommend this dealership to anyone looking for a vehicle. Many thanks to them! : )
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The very best service
Now here is a company that really cares about their client base. They are honest, fair and well informed. They work for the customer. Now that should be a theme they should use..."We Work For Our Customer". The very best service I have had. They quoted me $400 to repair my truck, other places were quoting me $600-$700. They didn't add on a bunch of superfluous charges an xxxx up my leg and try to tell me its raining. They shot straight with me from the very minute I told them what the problem was. Thanks Joe, Jos and the rest of you for a job well done. See you again, soon too. Ray Sabb
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic!
the service that I received at Middletown Auto Sales was excellent. wonderful service. Pat was great! Very good with customers. Joe was also excellent. I would definitely recommend this dealership to anyone looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car