EchoPark Automotive Houston Southwest Freeway

Everyone was great and knowledgeable but the buying process was too long. The number of cars available was excellent. In general I was very pleased.

I was very pleased with the entire process. Everything went smoothly from start to finish, and all of the employees were kind and helpful! I would definitely work with EchoPark again.

Still need to improve customer service lessons what he is asking more comfort what he is paying for

Customer Service was excellent. Documentation process extremely poor. Waited 5 hours to finish the process

The moment I search the dealership on line, from the online contact and walking into the Dealership, I was made to feel welcome and invited. My experience was magnificent. They made our job easy, I was assured they could help and that happen. I would recommend them to anyone. Excellent !!!!

I searched multiple dealership and websites for nearly 3 wks and Echopark had the best deals. Purchasing process was also painless with no last minute gotcha add ons. It was well worth the 4 hr drive to the dealership. My only complaint would be that the Permplate was mandatory. I would have preferred to decline this item since I know it is essentially an expensive detailing charge which I could have gotten cheaper elsewhere.

Do not trust these people. I got a car from here and went through the worst. From the salesman adding a warranty of 6200 and never asked to the car having major issues within 24 hours of buying, to them not disclosing the actual findings on my vehicle when they sent it to the manufacturer. They use a tablet and just scroll to the bottom so you don’t see the warranty added nor will they mention it. Then to them not fixing my car properly within the 30 days and 4x they had it. Only made it worse. They shaved rotors and I found out was unsafe and put the wrong breaks/rotors on my car the second time. They took the vehicle to get looked at after a review I wrote, at a sister company which was a manufacturer and I didn’t trust it since they were not trustworthy to begin with. The manufacturer stated they told echopark of the issues but echopark chose to tell me the car was fine and had a print out say it was. It wasn’t written in the notes echopark handed over to me though. I called the manager and he advised they did tell echopark and echo park chose to not disclose it to me. Sketchy. So I took it to another manufacturer and they found all the issues echopark and their sister company said they didn’t have. I called the place they sent it to and said they told echopark of the issues and they didn’t relay it to me. Instead to cover themselves exhopark chose to tell me everything was “normal”. When I sent them a pic of the actual findings they wrote me an email saying they would no longer help me. Even though they never did and lied and made the problem worse. Now I am paying out of pocket for their incompetence. Even filed a complaint and was sent to the GM who never reached out. I advise if you do purchase and have issues like I did to return within 7 days because their 30 days they say they will fix anything, they do not. They will slap cheap/incorrect parts and you will have worse issues.

It was an awesome experience. No hassle and I left feeling like a very valuable customer!

Everyone was very nice, but the process was very slow. The salesman:Hillary took very good care of us.

Rafael was very detailed and very efficient. Gene was informative as well. I was there for an hour the most. Thank you all so much!