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EchoPark Automotive Houston Southwest Freeway

(236 reviews)
Visit EchoPark Automotive Houston Southwest Freeway
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2023 consumer dealer award
(713) 481-2538 (713) 481-2538

Reviews

(236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of EchoPark Automotive Houston Southwest Freeway from DealerRater.

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5 Stars on every aspect!

This was the smoothest transaction ever! Thank you for making the purchase of my BMW absolutely painless!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Denise Wilson we?re 100% devoted to making you happy, and we?re so happy to read such a great review about EchoPark Automotive Houston (Southwest Freeway). Thank you! This is what our Experience Guides live for ? seeing a guest this happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.

Muy buena la atención de la señorita Glenda Reyes me

Muy buena la atención de la señorita Glenda Reyes me agradó comprar en este lugar el personal es muy atento se los recomiendo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First car buying experience with Glenda Reyes

Very intelligent staff, easy to work with, and make the entire process of buying a car for the first time very easy. I?ll go back very soon and hope to get the same team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you! We love playing matchmaker – so glad we could help you find your dream car. Thank you! We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!

It was a pleasant experience from Dominic.

It was a pleasant experience from Dominic. The manager came to thank us for business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

As soon as I find a w2 job I will be circling back to

As soon as I find a w2 job I will be circling back to sign a deal for the jeep compass or similar model or price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thumbs Up for EchoPark

We had a very good experience purchasing a used car from EchoPark. Initially, we went in for a test drive to make sure the car was what we wanted. We did not intend to buy on the first night and were not pressured to buy the car immediately. I was able to put a 48-hour hold on the car two nights later for $500 prepayment of the purchase price. I was also able to select optional insurance and extended warranty options online. This information was sent to the location with the car and the paperwork could be prepared very quickly. The only issue we had with the purchase was the $500 hold submitted online did not easily appear on the final closing paperwork and required a manager review and approval to have the $500 contribute towards the purchase price. This was quickly resolved and the final sales price was corrected. We received the key and temporary plate within 10 minutes of signing the closing paperwork, which was all completed on a tablet computer. I would recommend EchoPark as a direct comparison with CarMax due to the no-haggle pricing and quick closing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Brad Moore we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (Southwest Freeway). Thank you! This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.

I had a great car shopping experience here!

I had a great car shopping experience here! VK definitely hooked me up with the car that I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I worked with Maria at the southwest location and she was

I worked with Maria at the southwest location and she was the absolute best I was in and out and her customer service was amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The salesperson that was assigned to me (Luis) was

The salesperson that was assigned to me (Luis) was totally awesome. He made purchasing my new vehicle so very painless as well as smoother than I've had with pervious purchases. One of the managers, José, promised to reach out to more than the two lenders I had already been pre-qualified with and get me the best offer possible. Luis and Jose did exactly what they promised. To get me in and out as smoothly, as painless and as quickly as possible with the best offer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Was at work and Gil helped me get in a ride and he was

Was at work and Gil helped me get in a ride and he was really helpful and fast and honest. 10 out of to I do recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.