Skip to main content

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 46 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 national dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Chrysler Dodge Jeep Ram of Walled Lake from DealerRater.

Want to share your experience with this dealership?

Write a review

Casey was awesome-if I could I would give him 10/5,A++ We...

Casey was awesome-if I could I would give him 10/5,A++ We have dealt with him for all of our jeep purchases and he has always treated us with such professionalism and has gone above and beyond. He will always have life long customers. Thanks so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

From the get go, Ryan Edward was competitive,honest, and...

From the get go, Ryan Edward was competitive,honest, and hard working. Ryan was a pleasure to work with and I would use him again in future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

In a nut shell, what brings us back to Shuman Chrysler is...

In a nut shell, what brings us back to Shuman Chrysler is the great customer service whether it is in the showroom or when maintenance is needed. They really take care of the customer. I have been leasing from this dealership for over 10 years. The attention for details and the efficiency at which the paperwork was done is great. Nicole Pommerville worked with me patiently to find the best vehicle at the best price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Working with Ryan and Gary was excellent! They were very...

Working with Ryan and Gary was excellent! They were very professional, efficient and we got a great deal on a new truck!!! I would definitely recommend them to our family and friends. This is the second automobile I have purchased from Shuman Chrysler Dodge in the past year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Dealer was consistently more competetive pricing-wise...

Dealer was consistently more competetive pricing-wise than competitors. Jeremy went above the "call of duty" to explain the process and ensure we got the right vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brian McCoy was the most professional, thorough,...

Brian McCoy was the most professional, thorough, accomadating, cars salesman we have ever met. He was knowledgeable and able to answer all of our questions and concerns. He was a pleasure to do business with and I would recommend him to anyone I know. We will defineltly lease through him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

VERY NICE TO WORK WITH JAMES. WOULD SUGGEST OTHERS TO BUY...

VERY NICE TO WORK WITH JAMES. WOULD SUGGEST OTHERS TO BUY FROM JAMES.HE WAS VERY HELPFUL EVEN IN THE EXTREME COLD WEATHER. HE WAS ALSO VERY FAMILY FRIENDLY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GREAT SERVICE! FRIENDLY STAFF!

I have had a wonderful experience over the last 3 years with Shuman and John Rossi! I am very happy with both Town & Country Van's that I have leased! I was given wonderful customer service and I would recommend John to anyone in the market for a new or used vehicle. He works in a timely and professional manner...which is very important to a busy mom of 3 like myself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Example: Great service, clean facilities

We bought a used 2005 Chrysler Pacifica from Shuman in July. At the time of purchase I was concern about the gas pedal sticking at the top and slight click in the front end when going over bumps. I express my concerns to salesmen; He ensured the vehicle was gone through very closely. I also stated I want all schedule maintenance, recalls or TSB up to date. Again he ensured it?s all good. My wife wanted the vehicle, so we bought it. The day of pick up I called the salesmen and asked him to look at the pedal again and he told me the mechanic sprayed WD-40 on it and it?s fixed. I had to fix the sticky gas pedal myself with crab cleaner (regular maintenance); the vehicle has the wrong EGR valve. (TSB) The vehicle was past due for a tune up (regular maintenance) and also the front and back tires didn?t match. I just found out today? Both front Struts assemblies, sway bar are shot. REALLY? All of this should be caught on your inspections!!!! I put my children in this car, and the way I see it? THEY KNEW THE VEHICLE HAD ISSUES AND DIDN?T FIX THEM AND PUT MY CHILDRENS LIFE IN DANGER. STAY AWAY!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I am very statified with the service I received with...

I am very statified with the service I received with Kevin King. I really appreciate the work, effort and him going the extra mile to make sure I got into the vehicle that I wanted for a great price. Thanks so much Kevin, you are awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.