Reviews
My car buying experience with Brian at Napleton Mazda of
My car buying experience with Brian at Napleton Mazda of Naperville was amazing, stress free, no underhanded sneaky stuff like you encounter with many other car dealerships and their employees. I am so grateful to have met Brian who truly did all he could to make sure I purchased a great vehicle for my family and I. If your looking to buy a car this is the place to go. Don’t forget to ask for Brian, you will not regret it!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for the feedback. We think Brian is great too! Thanks again. Anthony Storino General Manager
Smooth purchase experience with excellent follow up.
Smooth purchase experience with excellent follow up. Napleton Mazda is clearly focused providing a positive customer experience - both during the sales process and after.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your business. Anthony Storino General Manager
Overall great dealership
My wife and I went in looking for a used car, found new Mazda and fell in love with it. Great dealer and everyone is very nice. Highly recommend working with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much. Anthony Storino General Manager
Great service
Brought my car in for service and some new tires. Jen was able to help me and gave me a car to take to pick up my son while they were working on it. Love the service staff here!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your business. Anthony Storino General Manager
GREAT SERVICE AND GREAT STAFF
I come in to service all the time and Dennis and his team are great! Always providing me with great insights on my vehicle and I enjoy the videos of my vehicle as well! Highly recommend coming here for service and also sales! Can’t wait to upgrade into a new Mazda soon with this amazing and informative staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the feedback. Anthony Storino General Manager
DEFINITELY WOULDN'T BUY A CAR FROM HERE!
DEFINITELY WOULDN'T BUY A CAR FROM HERE!! CROOKS!! They sold me a vehicle that they claimed they fixed the problem and didn't!! On the same day driving the vehicle home the check engine light came on and the vehicle vibration came back. They sold me a warranty that they said would cover it and now that warranty company says its not covered. I haven't had the car for more than one day..its been at Napleton Mazda and now at Napleton Chevy. Not napleton chevy says it going to be $650 or more. When Marty Napleton said they would take care of it!!! Told them to cancel the purchase cause it's a lemon. They said I stuck with the vehicle and stuck paying for the repairs.. ABSOLUTE CROOKS AT THIS PLACE!! PLEASE AVOID BUYING FROM THEM. YOU WILL DEFINITELY REGRET IT
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Apologies for your experience, please feel free to call and speak to our used car manager if you would like to discuss further. Napleton Mazda of Naperville
I just realized yesterday that you guys pulled a fast one on me. You guys added $2000 to the price if the Hummer!!! Its was online for $10,900+ and at signing you guys put it at $12,500+. My fault for not checking the numbers before signing the paperwork. THIS DEALERSHIP IS HORRIBLE AND F#*xxxxx CROOKS!! I hope and pray my attorney can get you people back for all this..I have a screenshot and Cars.com is sending what the vehicle was listed at!! I will not stop til all this is fixed!!! I will leave reviews on every website possible every month!! Reached out to NBC 5 Investigates!!! CROOKS
I purchased my new Mazda CX5 from this dealership.
I purchased my new Mazda CX5 from this dealership. I had a wonderful experience there. This was my best car buying experience. I felt welcomed and felt completely at ease buying from this dealership. Tom was fantastic to work with. I am so happy that I will continue to service my car there.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your feedback and business. Napleton Mazda of Naperville
Service department manager Dennis Tiffert is absolutely
Service department manager Dennis Tiffert is absolutely professional, knowledgeable and nice person. Outstanding customer service provides Jennifer Murray.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your feedback and for being a loyal customer. Napleton Mazda of Naperville
Came in for service everything went great!
Came in for service everything went great! The new remodel is really nice and great customer lounge.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know! Glad to hear you are enjoying the new facility.
A+ experience at Naperville Mazda!
A+ experience at Naperville Mazda! Everyone was easy to work with and made the process a breeze! Highly recommend. And I love my new CX-5!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great news! Thank you for the review. Enjoy your CX-5!