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Napleton Mazda of Naperville

(530 reviews)
Visit Napleton Mazda of Naperville
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (630) 576-3029 (630) 576-3029
Used (630) 576-3036 (630) 576-3036
Service (630) 948-0706 (630) 948-0706

Reviews

(530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Mazda of Naperville from DealerRater.

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Excellent experience!

This dealership is easy to work with without a doubt. They are very understanding and will help you out in any way possible. Would definitely buy from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello there, thank you for such a kind review!! We thank you for taking the time to share your thoughts with us. Your new car looks beautiful, congrats & enjoy!! Happy Holidays!

Great team

I shopped around for a Mazda 3 for approx. a month. I ran into a few "car salesmen". But, at Continental they sold me on the experience. I drove up 2.5 hours from Peoria, after work and I am glad I did. I love my new Mazda. Jeremy Storino was great! We were there well after closing time, and, he was very patient. Denny Vant was very professional. Jessica Kerwin was awesome! She was very good at her job and very knowledgeable. This review cannot totally express my enthusiasm for my purchase and my experience. I'm happy to have that "Continental Mazda of Naperville" license plate holder. I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi La! Thank you for taking the time to write such a kind review, we really, really greatly appreciate it. It means a lot to hear this kind of feedback from our customers. We are also very appreciative of your traveling - Peoria, wow!! Jessica, Jeremy, Denny & Mark are all great members of our team, you were definitely in good hands :) Congrats on your Mazda 3 and ENJOY!! Happy Holidays! We look forward to working with you again in the future.

4th New Mazda; 4th Great Experience!

I've bought two and my Dad just bought his 2nd Mazda (he's a youthful 89, and it was time to trade in his Miata Mx5). Each experience has been better than the last, and Jeremy Storino is the reason we keep coming back to Continental Mazda. He is a consummate, skilled professional who totally knows what he's talking about when it comes to the cars he sells. But even more important, he really knows how to speak to people and treat them with respect. He is definitely the guy you want to help you choose the right vehicle, and to guide you smoothly through the whole process. Thanks so much again, Jeremy. You are the best!! Donna and Dennis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Donna & Dennis, thank you for such a kind review. We are so happy to hear that you have had such positive experiences here. Jeremy is a great member of the team here and he really knows what customer service is all about. Congrats on both of your cars! We hope you enjoy :) Please do not hesitate to call us up or swing on by if you have any questions at all. Happy Holidays!

Jeremy Storino is a true professional!!!

Just a great experience at Continental Mazda. Jeremy Storino is knowledgeable, professional and friendly. He made my car buying process an excellent experience. Thank you, Alex D.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Alex! Super glad that you had such a great experience here! Jeremy is great and really knows what the true meaning of customer service is. Enjoy your new ride! We look forward to working with you again

Buying a new car

Jerry Storino was very personable, knowledgeable and professional. I have been buying cars for 50 years. It was one of the best experiences I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Very glad to hear about your positive experience! Feel free to come swing by any time for any further needs. We look forward to working with you again in the future. Enjoy your car!

My first "big" car purchase, couldn't have gone smoother.

As a younger guy, several Mazda dealerships I visited didn't seem to be interested taking me seriously as a buyer, or providing the attention you want when making a significant purchase. This wasn't the case at Continental -- from the moment I stepped in the door until when I drove off the lot in my new Mazda 3, I felt well taken care of. Jeremy Storino was very knowledgeable, easy to work with, and downright friendly. I drove away knowing I got a great deal on a fantastic car -- looking forward to coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Woohoo a Mazda3! Great car! Thank you for such a wonderful review, we really appreciate the kind words. Jeremy is a great person to work with –– he really knows what customer service is all about. We look forward to working with you again. Congrats on the car & enjoy!!

Mazda6

I love my new Mazda and my salesman Jeremy Gascoigne was excellent. I will recommend all my family and friends. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Leanne we love the Mazda 6 too!!! We're so glad you had such a great experience here and we look forward to working with you again. Enjoy your new ride & congrats! Happy Holidays!

Mazda for a Mazda

After getting the most from my 10 year old Mazda, it was time for a new car. We researched other makes and visited other dealers before purchasing from Continental Mazda. Jeremy was informative during our 3 test drives and answered all of our questions after. The kindness he showed to my family was appreciated. The entire car buying experience was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Such a great review - and 5 stars!! Thank you, we really appreciate the feedback. We love to hear the customer's experience and it is great to know that you felt yours was very positive and enjoyable. Jeremy is a great member of our team, he really knows the meaning of customer service. Enjoy your purchase & congrats! We look forward to working with you again.

Mazda is the best

This is our second Mazda 6 in 6 months. The service and customer support we received from Marta Duraj was just outstanding. She helped us make the best choice and answered all our questions. She spend with us all day and helped us. The service was A+++++. I will always recommend Mazda and ask for Marta Duraj

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Well this is such a nice review –– Thank you! An your second Mazda6 in 6 months, woohoo! That's so great. We're happy to know that we provide you with outstanding service and that you're experiences have been positive and enjoyable. Marta is a GREAT member of our team and she will be happy to hear this feedback as well. Thank you again for writing this. Enjoy your Mazda6(s)!

Dealer response

Well this is such a nice review –– Thank you! An your second Mazda6 in 6 months, woohoo! That's so great. We're happy to know that we provide you with outstanding service and that you're experiences have been positive and enjoyable. Marta is a GREAT member of our team and she will be happy to hear this feedback as well. Thank you again for writing this. Enjoy your Mazda6(s)!

Highly recommend Continental Mazda of Naperville!!

I could see why Continental Mazda of Naperville is rated #1. From my initial buying experience to maintenance and check-ups the entire team at Continental is professional, helpful, and attentive to all my concerns and needs. Charles from service, was very helpful and was a pleasure to deal with at my last visit. I have never had a bad experience. I am very thankful I chose to purchase my car there. I highly highly recommend Continental Mazda of Naperville to anyone who wants the best price and best service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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2 people out of 2 found this review helpful.
Dealer response

Wow James, awesome review!! Thank you very very much! We appreciate you taking the time to share your opinions and thoughts on our dealership, it really means a lot. The Mazda team will be happy to hear that you had such a great experience here. We look forward to working with you again!! Enjoy your car!