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Napleton Mazda of Naperville

(530 reviews)
Visit Napleton Mazda of Naperville
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (630) 576-3029 (630) 576-3029
Used (630) 576-3036 (630) 576-3036
Service (630) 948-0706 (630) 948-0706

Reviews

(530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Mazda of Naperville from DealerRater.

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2nd Purchase

This is our second purchase from Continental Mazda - great people with which to do business. When it's time for#3, we'll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there! Great photo and great review!! Thank you for the kind words :) We look forward to working with you in the future and for lucky #3! Enjoy.

Jeremy is the man!

Jeremy was very helpful and low pressure throughout the whole decision and sales process. He allowed me to take the car on an extended test drive and was able to offer a price that was very reasonable given the demand for the car I purchased. Continental Mazda provided a really nice, low hassle new car sale experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Well, this is one awesome review. Thank you! Jeremy will be pleased to hear about your feedback. Great photo also! Watch out for it to be on our Facebook page. Congrats on the purchase & enjoy!! Don't hesitate to swing by if you have any further needs.

Easiest New Car Buying Experience Ever

I had been driving several different German luxury brand cars for the last 8 years but finally got tired of the high maintenance cost, so so mileage and paying almost $5/gal for premium gas in the summer of 2013. I was looking for a car with all the High Tech features of the cars I had been driving but with better mileage and lower cost of ownership. I did a lot of research on the Internet and found many great reviews for the new 2014 Mazda6. I then paid a visit to Continental Mazda of Naperville and met Gabriel Jiminez. He was the best informed automobile sales person I had ever meet. I'm an Electrical Engineer and often find myself asking technical questions when I make a major purchase. Generally I am rarely satisfied with the answers I get from sales people but Gabriel really impressed me with the depth of his knowledge about cars in general and Mazda's specifically. He answered all my question completely and offered additional information that helped making my decision to buy a Madza6 Touring an easy one. I have 15K miles on the car so far with no issues other than a GPS system update. On my longer road trips, I am averaging 39 MPG! Around town I still get 28MPG and this is in a full size car not an econobox. The ride and handling are great for any vehicle. I enjoyed dealing with Gabriel so much, I purchased a used Mazda3 from him for my daughter about a year later. I just called him up and gave him a general idea of what we were looking for and in about 2 weeks he called to let me know he found the perfect car for my daughter who was just about to get her drivers license. He said it was a great car that would likely sell fast. He suggested placing a deposit over the phone to be sure it would still be available when we finally got in to see it. I trusted Gabriel and he assured me if we didn't like it, the deposit would be refunded. Well it was the perfect car and we purchased it after a close inspection and test drive. My daughter is still smiling about what a great car she has. I have now been in for service (oil changes, GPS map updates and general maintenance) 3 times and I am always impressed by the service department. The work is done quickly and my car returned clean with no bad surprises or delays. I have owned over 20 cars in my life but working with Gabriel and Continental were 2 of the easiest deals I've ever made.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

WOW!! That is definitely some great feedback!! Thank you for taking the time to share your thoughts with us - we're super happy that you had such a good experience at our dealership with both your car and your daughters! Gabriel will be very happy to hear this review as well as the rest of the staff. Be on the lookout for this review on our Facebook page! Congrats on your car purchases - enjoy the Mazda6 and Mazda3!

Feeling like an MVP

The Service Department staff is genial as usual, and even though it was a packed Saturday and I didn't have an appointment, the job was done much quicker than the dread I had prepared for, much to my relief. Honestly, this department is probably the best part of buying my Mazda as they do quality work and greet you with a smile on return visits. While Sales may not have the same cheeriness for seeing you as you already own a Mazda you bought from them, Service makes me feel like a honest-to-God valued customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Awesome review :) We love that you feel like an MVP with us, that makes what do so rewarding. Our entire service department is a great team and huge part of what makes our dealership so incredible. Thank you for your review & your kind words, it really means a lot. We look forward to working with you again!

Buying my first new car here

Everything went very well. I picked up the car which was exactly what I wanted. Skylar is the agent who worked with me and make everything goes smoothly. I really appreciate his help and would like to recommend this dealer to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great review!! We love seeing this kind of feedback from the customer perspective! Thanks for choosing Continental:) We're glad that everything went well with your first purchase at our dealership! We look forward to working with you again.

First Mazda - Great Experience. NO pressure

We had two cars in mind when we began our car shopping 'adventure'. The first was not a Mazda and through a different local dealer. Our experience at the other non-Mazda dealer was terrible (we ran out of gas on the test ride among other issues). To reiterate, our poor experience was NOT at Continental. Anyways, setting the tone for the reader here - when we made it to Continental we had been through the ringer with our previous dealer visits. We were just about to call it a day and go home defeated until we saw the Mazda CX-5 in person. What a car. WOW. Our experience through the lot was calm and without pressure. We were able to browse without having a sales person jump in the minute we got out of our car. I liked the vibe that they gave as well with regard to customer service; all around normal people with a passion for Mazda. It was cool. We ended up talking to Dimitri Yannias, our sales rep, regarding the CX-5. In all honesty, the CX-5 was on the top of our list for what we wanted but the more expensive car on our list overall - still well within budget though. I had been sold in my mind on a different car from earlier in the day purely on price and came into the Mazda dealership not expecting much. We were definetly needing to be wowed in order to buy - well I was, my wife already knew she wanted to the CX-5 and that she had to convince me. The test drive went great - I'm a fan of the Naperville Test Track. One of the best things that Naperville ever did was partner with Car Dealers Row to build that track. Great place to really let loose on the car without NPD pulling you over and as a result, more people buy in Naperville leading to more sales tax revenue. SMART, very smart. Back to the test drive. Dimitri walked us through ALL of the features of the car while we were driving it around. Not a single dealership we went to before had done anything remotely as thorough as Dimitri. We both had a chance to drive it as much as we needed and were very pleased with everything. Great car, great service experience so far and just a complete 180 from what we had experienced at other dealerships earlier in the day. After the test drive we began to talk numbers, just briefly. Dimitri knew that we were stuck on a few cars and that we needed a minute to calibrate. While my wife and I figured our price and interests, they ran our Rogue through an appraisal that was very close to a written offer we received at CarMax. Another tick in the right direction for Continental. Once we had our numbers in order and all of the information needed to review, we left for lunch to talk it over. Dimitri was very comfortable with us taking a step away from the dealership. Likely because he knew we were very interested in the car and that his sales presentation was a home run (it was). We hammered out our decision over lunch and came back to Continental to get the ball rolling Our exact color car was not in yet - it had been shipped and was on its way to the dealership when we were on site. So we had to wait a few days for the Soul Red CX-5 to come in - no harm, no foul. We put a holding deposit on the car and off we went waiting for the call that the car had been delivered. A quick note to buyers looking for a Soul Red CX-5 - put the holding deposit on the car if you know that is what you want. We were very glad that we did - it's apparently a high demand color and car as we found through our research. About a week later the car had made it to the dealership. Dimitri brought us in for a walk around and introduced/taught us how to pair our phones to the car, how to adjust settings - all around how to make the car personalized to what we needed to drive away. We sat down with Kelly in Finance and signed the contract for purchase and we were out the door. It was a very good experience AND quick. No problems with pricing, no problems with the trade in value and no problems with interest rates. Speaking of interest rate, Continental completely destroyed a pre-aproved rate that I had through another bank. Their 0.9% financing is awesome. We had a fantastic experience all around. So much so that I'm eyeing a Mazda 3 for me... Stay tuned for that. Thank you, Continental and THANK You Dimitri for all that you did. You turned me around from a no to a yes and I'm very glad you did. It's the right car for my family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

All we can say is WOW!! What an amazing turn of events! We are SO glad that you decided to come in to Continental even when your day wasn't going well. Dimitri, as well as Kelly and the rest of the Continental Mazda team will be very, very happy to hear that you had such a great car buying experience & that they played such a big role in making it happen! And you're very right about the Soul Red - big color! As you were able to see, we really pride ourselves on having great customer service and making each customer enjoy their time here by being hassle-free, quick, honest and fair. Feel free to swing by for any other needs you may have & we look forward to working with you again soon! Enjoy the CX-5!! :)

This is how ALL car buying experiences should be!

We just purchased a Mazda CX-5 at Continental Mazda. My husband and I both dreaded having to go through the whole car buying experience. Boy were we surprised. It was the most stress free, xx free car buying experience we have EVER had. A huge shout out to Mike Willock. After meeting Mike for our first test drive, we specifically asked for him when ready to buy a few days later. He was extremely knowledgeable about the vehicle, made sure we experienced a multitude of driving scenarios on our test drive, and really took his time to show and explain all the goodies that come with the tech package. A thank you goes out to Kelly Messick as well. He made the financing portion of our new purchase, quick, easy and especially hassle free. Thanks Continental for giving us a great deal on a great car and changing our whole attitude about the car buying experience. This is how ALL car buying should be! Anne F

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
7 people out of 7 found this review helpful.
Dealer response

Anne, you are so sweet. Thank you for giving us such a 5-star review, we really appreciate the feedback! We try our best to give each customer the best service possible at our dealership with our friendly and knowledgable staff. Mike & Kelly as well as the rest of our staff will be very happy to hear that they made your car buying experience so positive and worry-free. Congratulations on your Mazda CX-5! Enjoy!!

The only place to shop in Naperville!

Very friendly staff! Professional without being pushy. Explained all the options very well. Jeremy was the best! He allowed my time to discuss the options with my wife. I could not have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jeffery, thank you so much for such a great review! Jeremy will be very happy to hear that he helped you have such a positive experience at our dealership. We try our best to have a one-of-a-kind customer service experience and we are glad that you perceived that. Please feel free to reach out to us for any future needs. Thank you again for taking the time to give us feedback!

Fair, quick and professional

On 8/5/14 I contacted Micheal Willock to view a used mitsubishi Mirage. Micheal was able to help myself (sigle mother of two) purchase and test drive my teenage sons first car. The process was effortless and he was able to help me stay within my budget. After a long day of driving around and dealing with shady dealers I was lucky enough to call Micheal willock. Thanks again, Nelleke sigtermans

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Quick, Professional and Fair

On 8/5/14 I contacted Micheal Willock to view a used mitsubishi Mirage. Micheal was able to help myself (sigle mother of two) purchase and test drive my teenage sons first car. The process was effortless and he was able to help me stay within my budget. After a long day of driving around and dealing with shady dealers I was lucky enough to call Micheal willock. Thanks again, Nelleke sigtermans

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nelleke, Thank you for this 5 star review. I apologize for the late response but wanted to let you know that we really appreciate your feedback. Michael will be very pleased to know that he was so helpful in making your experience enjoyable Congrats on the Mirage! Enjoy!!