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Napleton Mazda of Naperville

(530 reviews)
Visit Napleton Mazda of Naperville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (630) 576-3029 (630) 576-3029
Used (630) 576-3036 (630) 576-3036
Service (630) 948-0706 (630) 948-0706

Reviews

(530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Mazda of Naperville from DealerRater.

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Couldn't ask for a better experience

We were looking for a used car that was advertised online from Continental Mazda. Adrian Rojas met us as we walked in, and he was fabulous. Adrian answered all of our questions quickly and if he wasn't sure of the answer immediately, he found out and let us know right away. Thanks for the great service Adrian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review Cindy! We appreciate your kind words and look forward to working with you again in the future. Have a great day!

Our Second Mazda

My experience with Continental Mazda was outstanding. I interacted with both sales and service while purchasing a new vehicle and Dan Eugea (Sales) and Dennis Tiffert (Service) were great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review Tom! It is amazing to hear that you had a great experience working with our team.

Our First Mazda

I could not have scripted a better first Mazda Experience. We were looking for a small SUV, and had heard good things about Mazda. When we began working with David Thomas, he asked questions about the features we were looking for, how we would use the vehicle, distance of trips we would plan, size of our family. He matched the features and our usage to the CX3, and demonstrated how this vehicle would meet those needs. While the Vehicle was certainly 1/2 the reason we purchased it, David’s knowledge and professionalism was the other 1/2. After driving the CX3 for a few weeks, We can honestly say it exceeds our expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review! Our entire team truly appreciates your kind words. If you ever need anything please do not hesitate to stop by or give us a call. - Sabrina Erskine, General Manager, 630.352.5900

Equal and Fair Treatment

As a professional woman in corporate America, customer relationships are extremely important. At Continental Mazda I was treated in a very professional and respectful manner. Dan Eugea was my Sales Consultant 3 years ago when I bought my first Mazda 3 and most recently when I traded in for a new Mazda. There was no sign of the old dealership days when a customer felt pressured & talked into making a decision. Dan is friendly, professional and knowledgeable. All of my questions were answered & I never felt less than respected. The same can be said of Robert Orwat in the finance department. I would highly recommend Continental Mazda and specifically Dan Eugea. Kathy M

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is a great review. Thank you very much for the feedback! We are so pleased to hear that you had a great experience working with our team.Enjoy your new Mazda!

Mazda MX5

A worthwhile visit, to be sure. We got what we wanted at a fair price. If you?re looking for cut rate, go elsewhere. This is an upscale dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this great review. We appreciate your kind words!

Trustworthy

If you want to be treated with respect and courtesy, Continental Mazda is the place. From the moment I walked through the door I felt like I would not be taken advantage of. I truly enjoy driving my new 2018 CX-5. Every person who I have had contact with so far know how to treat you right. They even hooked my son up with an awesome used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for this great review! Our entire team appreciates your kind words. If you or your son ever need anything, please stop by or give us a call. Thanks again and have a great day.

Continental Mazda of Naperville

All staff was really friendly and helpful specially my sales representative ?Consuela Regal?. I work with them to get the best price for my used car. They have really good quality cars. Thank you to all Continental Mazda of Naperville!!! I?m so pleased and happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this great review. Have a great day! - Anthony Storino, General Sales Manager

buyer friendly

Dan Eugea was very comprehensive and found me the exact CX5 I wanted without any haggling. I was pleased to have such an easy experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great 5 star review. Have a great day.

Continental Mazda is the bedt

Ask for Dan Eugea, he is very easy to work with. Continental is the only dealership I know

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this 5 star review.

Good customer Service

I had great sale person. She was not push like the other sales people I meet before. I didn't find get a car from her but I wish I did. She was so helpful. She keep me update when the dealer get a new car in. Thank you Audrey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the feedback Mary. Have a great day. -Anthony Storino, General Sales Manager, 630.352.5900