Advantage Acura of Naperville

This review is not for dealership but a specific employee name Robert Manuel. No surprise that Mr. Manuel already got 1 star from another customer on July 17th, 2017 (https://www.dealerrater.com/sales/Robert-Manuel-review-119828 ) Here is my experience. We visited continental Acura on Saturday Oct 14th, 2017. The attitude of Mr. Muller was very unfriendly. First, he tried to even show the MDX out of window rather than test drive. We had to ask for test drive. Every 5th minute, he used the word that it is raining and we are wasting time. Finally, I had to tell him that if it is raining for him, it’s raining for me as well and I have come with one year old in lap to buy the car. We felt so unwelcome and disrespected that we decided to leave. I entered the store with a mind that I will come with a car out of showroom. Unfortunately, Mr. Manuel blew the deal with his attitude. The dealership should address this employee so that other customer does not go through similar poor experiences like mine and another customer who wrote review on july 17th. If he had antiquates of customer dealing, he would have sold the car on that day.

I had bought my second car from Tom Trulis. Tom is very knowledgeable and professional. He went over all the details of the transaction. I would highly recommend using him!

I have visited Continental Acura for the last four years. They always welcome me with a smile, most times by name, even though they are busy. My visits have been preventive maintenance primarily except for a vicious pothole which ate my tire. Thanks to the Tire warranty, I did not pay a cent. They always verify I am satisfied with my service and answer all my questions (even the stupid ones). My father has trained me to be "mechanic wise". This is a great dealer. I highly recommend this dealer to anyone.

Greg at Acura was very knowledgeable, professional, and not pushy. We got a good deal and the staff went out of its' way to explain everything well. Was in and out timely including the financing part. Overall super experience

Cory was the best! Knowledgeable, professional , pleasantly tenacious! Loved working with him and Dealership . Would recommend him to anyone buying a car online or on the lot!

I am from Kansas City and worked with Ernie Alvarez to purchase a used TLX. I highly recommend Ernie! He went above and beyond (came in on his day off) to get everything prepped ahead of time so everything went smooth the day (the only day) I was in town. He had a great balance between giving me honest straight-to-the-point answers and not being pushy. I feel I received a fair price as well. I also felt the car description and pictures online were very accurate - which was very important to me because I was traveling 400 miles to see (and ultimately purchase) the vehicle. Overall highly satisfied.

After many months of searching, I came to own a used Acura MDX 2016 with 29K purchased from a Toyota dealership. Soon after, I contacted Darrin Kuster for his help to learn some of the SUV's features. He put me in touch with Product Specialist Eric MacKenzie who helped me go over the vehicle. Eric being a new employee sought the help of veteran salesman Robert Manuel who was indeed of no help - useless I should say. While Eric was in process of explaining I realized that Robert along with another veteran salesman Ernie Alvarez was gesturing from inside the dealership that Eric head back into the building. This went on for some time. It was only later that I realized that Robert and Ernie both were preventing Eric from helping me because I did not purchase the Acura MDX from Continental Acura. Finally I went back to Darrin Kuster, the service manager and expressed my displeasure with the clownish attitude especially that of Robert Manuel and Ernie Alvarez. This, just because I bought the MDX from another dealer. I do own a Acura TL 2010 which is serviced by the Continental Acura Within a few minutes Darrin Kuster and I were on I-88 and he helped me activate the ACC function which Eric and Robert failed to explain. I have to thank Darrin for taking the time to drive with me and help me learn the MDX's features. Darrin Kuster did not have to take this task which should have been the responsibility of the sales to help customers understand the products they are entrusted to sell. Robert and Ernie should have risen to this occasion and assisted Eric help a customer. While I give 5 stars to his service department I will not hesitate to give 0 stars to Continental Acura's SALES department.

Bought a used Toyota Tundra in February, got less than 2,000 miles on it and it needs an oil change if I lived closer I'd be there tomorrow getting one done on them. Never bought a vehicle that the fuilds havnt need checked/changed pretty xxxx poor business if you ask me

We recently purchased a 2017 RDX from Continental Acura of Naperville. Our salesman was Greg Pew. This is the third Acura we have purchased from Greg at Continental which shows how happy we have been with both Greg and Continental. Greg goes out of his way to make sure that you get the right car for your life style. He takes his time and there is NO pressure. We LOVE our RDX! It drives like a dream and has great safety features.

Love our new RDX! Kirk Roberts did an excellent job showing us the vehicle, arranging a test drive and explaining the different features. Great shopping experience with zero pressure or surprises, we'll definitely go back!