Advantage Acura of Naperville

Thank you Acura for replacing both of my side mirror glasses on my Acura TL 2010 after 8 years and 92k miles on the odometer. My special thanks to Darrin Kuster who pursued my request to have the deteriorating mirrors.replaced by Acura. John Sillitti was very gracious to honor my alignment coupons 3 days later which I had failed to present at the iniatition of the service process. Thank you again to Darrin and John

I have been a Continental Acura of Naperville customer since 2005 and have purchased 4 new cars during that time from them. Over the years my Acura's have been very reliable, but the personal attention you receive from the service department is what keeps me coming back. The greatest asset of this dealership is their people. Especially Dan Rusmussen and Shirley Defino. Dan is usually my first contact in the service department. Dan greats you in a very professional manner and is always very helpful. When my work is completed I finalize my visit at the cashier's desk. Shirley Defino always ends my visit with a happy and upbeat conversation. She also thanks me for coming in, which these days you don't hear very often. Sometimes it's just the little things that matter. These are the type of people that keep your customers coming back car after car. Thanks, John V.

Fifteen years ago I purchased a Acura TSX at Continental Acura of Naperville. Over the years I have always received excellent treatment from the entire team. Based on the excellent experience I have had there I recently purchased a certified 2017 MDX at Continental. Abe Crump was my salesman and once again the purchasing process went without a hitch. Abe is very knowledgeable and easy to work with. I would definitely recommend Continental Acura of Naperville and Abe Crump.

Fast and friendly service! Dan kept me informed of the work being performed on my vehicle every step of the way! Dan was always very friendly and courteous and made me feel right at home! The cashier, Shirley, is always smiling and very friendly. I always take up to much of her time because she is such a joy to talk talk to!

Outstanding service-plain & simple! Joe Ozer is the consummate professional. He was in contact with me regularly with updates & options. He really stepped-up & delivered on a challenging service visit. Hat's off to Shirley & the rest of the service department for their friendly & fun approach.

Earnie and everyone and Continental was great to work with. They worked with me on my trade ins to make sure I got what I needed out of them. Great experience.

I purchased a car from Continental Acura on 01/18/2018 and James Heath was my salesperson. This was a no pressure experience and even though we negotiated for a few weeks regarding the car price, James was good about contacting me if the dealership was willing to provide better pricing. I have to say I’m happy with my deal and with James. I also tomcommend Jerry Burton, Finance Manager, who processed are paperwork quickly and didn’t prolong the process. Much appreciated.

We did a lot of shopping and comparisons before leasing with Continental Acura of Naperville. My first contact with Continental Acura was several months back with another salesman over the phone. Further, he was recommended by a close relative. Unfortunately, they did not want my business nor did they want to listen. Since we really wanted an Acura I gave them a second chance. Luckily for my wife and I we met Ernie Alvarez. Mr. Alvarez is truly sincere, kind, genuine and has an understanding for people. He never once pressured us in a sale. Ernie listened to our needs and wants and gave us a fair price! He asked us over and over if we were satisfied. Ernie introduced us to the service staff, customer service staff, sales managers and gave us a tour of the showroom. He presented us all with the amenities Continental Acura of Naperville has to offer. Finally Jerry Burton made our financial transaction a breeze. I highly recommend Continental Acura of Naperville to anyone looking for luxury and outstanding service.

Ernie was great to work with! Low key and low pressure, he has a perfect disposition for car sales. The purchase process at Continental Acura was simple straightforward and timely. You have the sense that Ernie as well as everyone at this dealership is focused on unpretentious customer service.

It’s been about 6 weeks since I bought my new TLX for Continental Acura so I’ve had some time w the car and been back to the dealership for a couple of car washes. First, I love the car. It’s a great car and a great value. The Advance package includes all available tech and safety features. The car is comfortable and smooth riding. An especially quiet ride, too. This was my first purchase from Continental Acura, although my previous car was from their Audi dealership. As the review title suggests, I found the purchase experience to be great. No pressure and straight forward. I spent about 10 weeks testing various cars and was back to Continental 4 or 5 times for test drives, questions and things like making sure my golf clubs fit in the trunk. Every visit was the same - no pressure, no problem with another test drive or getting answers to my questions. Salesman was Eric MacKenzie and the sales manager was Mark Pisiani. Both guys were great to deal with. Straight forward and no pressure. In fact, when I decided to move forward with the purchase I never felt either Eric or Mark were pressuring to close the deal. Great price and a fair trade-in value. Would I buy from Continental Acura again? Would I recommend them to a friend? Yes and yes.