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Advantage Acura of Naperville

(470 reviews)
Visit Advantage Acura of Naperville
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (630) 931-8809 (630) 931-8809
Used (630) 426-6824 (630) 426-6824
Service (630) 931-8806 (630) 931-8806

Reviews

(470 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Advantage Acura of Naperville from DealerRater.

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Disappointed

Bought a used Toyota Tundra in February, got less than 2,000 miles on it and it needs an oil change if I lived closer I'd be there tomorrow getting one done on them. Never bought a vehicle that the fuilds havnt need checked/changed pretty xxxx poor business if you ask me

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I’d like to personally review your concerns. Please contact me directly at darrink@conacura.com, thank you Darrin Kuster- Service Director.

Great Salesman and Dealership

We recently purchased a 2017 RDX from Continental Acura of Naperville. Our salesman was Greg Pew. This is the third Acura we have purchased from Greg at Continental which shows how happy we have been with both Greg and Continental. Greg goes out of his way to make sure that you get the right car for your life style. He takes his time and there is NO pressure. We LOVE our RDX! It drives like a dream and has great safety features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing these kind words with us! We appreciate this great review and look forward to working with you again in the future.

Thanks!

Love our new RDX! Kirk Roberts did an excellent job showing us the vehicle, arranging a test drive and explaining the different features. Great shopping experience with zero pressure or surprises, we'll definitely go back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new RDX! Thank you for taking the time to write this great review about our team. Have a wonderful day!

Great salesman

Jeff was very helpful in showing us all the vehicles we wanted to test drive we (I) kept changing my mind and he was so patient with everything. I would definitely recommend Jeff and Acura to people with no hesitations. When we got to the finance office Jerry didn't make us feel pressured into purchasing anything we didn't want but explained everything to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this wonderful review! We appreciate your kind words.

Best service advisor ever!

I recently had my 2017 Acura ILX serviced - Dan Rasmussen was my service advisor. The customer service was above and beyond my expectations. Dan truly has a passion for helping people and making sure vehicle needs are fulfilled 110% . I wholeheartedly will say that Dan is the best service adviser I had ever dealt with in all my years of having my vehicles serviced. Joe Milani was the assistant assigned to clean my vehicle once the servicing was completed. Joe did such a phenomenal job cleaning it, I feel like my car just rolled off the showroom floor again. I could not be happy with the customer service, and Continental Acura as a whole. This is my #1 go-to dealer for purchasing and servicing my vehicles! A++++++++++++++++++++++++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is a wonderful review! Our team truly appreciates your kind words and we'd like to thank you for allowing us to earn your business.

Wonderful experience, awesome salesman!

Ernie was so very helpful without any pressure. Answered all of my questions patiently. Initially sent pictures of vehicles to me prior to my coming into the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for this wonderful 5 star review!

Very Satisfied

From the time I walked in the door I felt very relaxed, no pressure. Tom Trulis spent several hours with me. He was very informative, answering all my questions & concerns. I bought my first Acura RDX that day. I can't say enough how great it is. I absolutely Love it!! Two days later I brought it in for some add-ons. My service guys were Dan Rusmussen & Chris Papo. What a great team!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Congrats on your new RDX! We are glad to hear that you are enjoying it. Thank you for this wonderful review and please give us a call if you ever need anything.

My Trust was Earned...and Deserved

I needed to replace a car and was in the market for a low-miles used vehicle. I had a bad experience at a dealer in my neighborhood who told me he had in stock what I had seen online and, once I reached his dealership a couple hours later, he told me that car had actually sold over the past weekend but he had something else I might like. I was NOT happy and left with a bad attitude. After talking with Rob Milani, the used car manager at Continental Acura in Naperville, I felt confident again that there were people out there that cared what the customer wanted and were not just trying to sell the oldest cars on their lot. Rob was very patient with me as I asked more than the average amount of questions and was more than happy to let me test drive as many vehicles that I liked over a couple weeks. When I had narrowed down my choices, Rob introduced me to Jeff Schlenger in sales. Jeff picked up right where Rob left off. He was very knowledgeable and listened more than he talked - a skill that I think is going away in sales! Jeff helped me figure out the perfect used car that fit our budget and really helped us through the entire process. In fact, a few weeks a after I bought the car I had a question about something and Jeff told me to come right in and was able to check out my issue immediately that same day. I highly recommend the used car staff at Continental Acura and will refer them to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this wonderful review, our team really appreciates your kind words! Please stop by or give us a call if you ever need anything again!

First time - Great Service

I needed my recently purchased Acura RDX looked at and I called to talk to Darrin Kuster, the service director at Continental Acura about a slight issue I was feeling with the alignment. Darrin listened to my questions and told me to bring the car in at my convenience. I brought the car in after normal service hours (after work!) and because I had a certified pre-owned vehicle, he had me set up with a loaner and I was on my way within 15 minutes. The next day, I was called and told that my car was ready whenever I could come by. Once again, I came in after hours and the process was equally painless. My Acura was freshly washed and ready for me to take home. I do not expect to have many service problems with this car but I do plan to bring it back to the service department at Continental Acura for all my regular maintenance needs. It is nice to feel you can trust the people who work on your car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review about our Service team! We truly appreciate your kind words William!

Great experience

it was a GREAT experience buying a car at Continental Acura of Naperville. James Heath from sales department was very friendly and answered all my questions I needed to know. I love my new car. Many thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.