Reviews
Thanks for the TLX
Hands, down, this was the easiest car purchase in all the cars I have ever bought. Joe was attentive to my wants as a consumer, streamlined the process so I didn't spend unnecessary amounts of time, and his follow-up after the sale has been a great added bonus. Definitely the exact opposite of a pushy car salesman. Have already recommended him to others who have subsequently purchased vehicles though him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We are so glad to hear Joe was able to assist you during your visit. Please let us know if there is anything we can assist you with in the future. Have a good day!
Great Experience
I called to make an appointment for my 20 old daughter,she needed service on her older tsx.I was a little worried because it was her first time to take her car in by herself.When I called I spoke with the service manager Darrin Kuster.He put me at ease right away,very professional!When she got there she spoke with Chris Papo and he was great great.He told her everything he was going to check on the car and that is exactly what he did.When she was waiting for her car to get done she went up to the sales floor.She will be buying a car within a year.She was approached by Tom Trulis and Abe Crump and Robert Manuel.She told me they showed her 3 different cars and went over each car! WOW!Then she picked her car up from service and theu explained everything to her.Darrin and Chris could not have done a better job!!Thank you guys so much.You can bet this is the only place I will go to buy and service my cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is a great review! Thank you very much for your feedback, we truly appreciate it. If you ever need anything please feel free to stop by or give us a call. Thanks again!
Purchase of 2016 TLX
I am soo GLAD that I am back into an Acura. I absolutely LOVE this car. I can't thank Mark, Jeff, and Jerry enough for helping me thru the process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this great review! We appreciate it and we are so glad that you're back into an Acura too! :)
Very friendly and helpful with no hard sell
Entering a car dealership can be an unpleasant experience when sales people pounce on you, use their sales tactics and frequently hound you after you leave. However my husband and I encountered none of that when we walked into Continental Acura. Tom Trulis was great! He was very eager to help but never pushy or phony. When we decided on the RDX, the price negotiation was a breeze and we felt like we got it for a very good price. In addition, there was no sales pressure from Jerry Burton regarding extended warranties and service packages when we picked up our new car. Overall we had a great car-buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Teri, thank you for your feedback regarding your experience at our dealership. Enjoy your new RDX and please feel free to follow us on Facebook and Twitter!
Amazing Experience
Leasing a car can often be a stressful experience. My husband and I went car shopping two days after our wedding which added to the stress level. I had my heart set on a Lexus RX 350, and my husband wanted a grand Cherokee, after driving both cars we were unimpressed. And the dealerships made the experience not desirable. Then we just happened to drive past continental Acura, and my husband asked if we should try the MDX. We walked in and were approached by James, and he handled us with the utmost, respect and care. He let us drive the car multiple times until we were comfortable, his manager I forget his name, didn't pressure us to buy but worked out great lease options, and the sh-awd sold both my husband and I. When my lease is up we will only make one stop and that's continental Acura and see James!!! Humera Khan & Khuram Paracha
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for considering us! We truly appreciate you stopping by and turning your quick visit into a long-term relationship. If you ever need anything please stop by or give us a call. Enjoy your MDX!
Great Service with personal attention
Continental Acura of Naperville is where I put my trust in purchasing a new car or for their excellent service. It's not just the service of my vehicle but the personal service and attention they give me and my wife. They know me by my first name even though they normally call me Mister out of respect. My go to guy is Chris Papo the yellow team and my go to girl is Shirley, they are the best, alway happy, respectful and polite. Thank you for your support, help and service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow! Thank you for this great 5 star review. We love to hear such positive feedback about our entire team. This is wonderful. Thanks again!
Great Service from Continental Acura
Never thought I'd travel to Naperville from Indy but the local service didn't compare to what Jeff Schlenger and Continental Acura had to offer. I would definitively recommend and consider future car purchases from Continental Acura. My ILX was was everything promised and more. Thanks so much for your help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, thank you for taking the time to come visit us all the way from Indiana! We truly appreciate your business. Please give us a call if you ever need anything.
Car Care
I just want to say that the young gentlemen that provide the car wash services do a really good job. I believe their names are Nick and Brian. They are very professional and take care of me when I come in. Thank you for being so pleasant even on the hot days!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback,. and thank you for noticing the little things at our dealership. (:
Great Experience at Continental Acura
We have just purchased our third MDX from Abe Crump at Continental. Abe is always helpful, knowledgable and accomodating. The service department is very clean and well run. This dealership makes buying a car a very nice experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is so great to hear. Thank you for being such a loyal customer to our Continental Acura store. Third car purchased from Abe is pretty impressive! Congratulations to you, and from everyone at our dealership we thank you again! Have a good day!
Amazing work. Great help.
Joe Ozer & Mark P helped me greatly. I suggest anyone go there if it be new, used, or trade in. Thanks so much guys. Amazing work. Koji T
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this great review, we appreciate it!