Reviews
Framingham Ford Service -- 2015 Fusion SE
This is our eighth family car purchased from Framingham Ford. Each time I have had my vehicle serviced by the dealership, I have found the service staff knowledgeable and friendly. They are also helpful. I recently had some recall work done and they did it most satisfactorily. They also recommended some added work that I believe can wait but which will get done when I have the money.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marc, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!
Happy Customer
Everyone at Framingham Ford has always been professional, courtekous and helpful in the five years since I purchased my Ford Escape. The sales process was easy and I have never had a bad experience with the people in the service department. They are always friendly, helpful and accommodating in meeting my schedule. They are a great team to work with for all my car needs. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us a review, Donna. We truly appreciate your continued business over the years, and we're looking forward to your next visit!
Framingham Ford Review
Every time I go to Framingham Ford it is always great. I never wait too long or never have anyone not help. They are a great dealership and had a lot of great prices compared to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Victoria, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent service; knowledgeable staff
I was told that my Fusion had a problem with the heater hose, a very specific Ford-only part. I had the part ordered and waited and waited. It turns out that the part had been back-ordered. Well, push came to shove and 2 weeks past with no part. I had my car taken to Framingham Ford and asked them to look. The very next day I was told it was a different heater system part that they fixed. Within a day, I had my 2015 Fusion back and working excellently.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Framingham Ford
Great place to have a car serviced, Though I own 2 Lincoln products, I prefer to have my service performed here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Framingham Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
service
once again, Framingham over delivered, I was there for some routine service and the job was completed and my car washed and delivered sooner than quoted
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ara our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Framingham Ford is the best!
Framingham Ford has always provided my family and me with A-1 service when it comes to purchases the past few decades and repairs. We will always go back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Car repair
Back up camera replaced works great! Work done in a professional manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brian, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Review of Framingham Ford
Very quick and efficient service. Friendly, well informed staff.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! We hope to be of service to you again! Take care!
No help with 100k diesel exhast fluid warranty
No help with Powerstroke diesel exhaust fluid system. All of the diesel exhaust fluid system is covered under the 100 thousand mile warrenty stated in the manuel and warrenty guide, so why is the most expensive part of the system not covered??! 2 year old truck with under 80 thousand miles and I can?t get an inspection sticker..... Last time I buy a Ford.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so disappointed to learn of this situation you have described. We want to assure you that it was not our intention to frustrate or inconvenience you in any way during this process. Please give us a call at (800) 626-3673 and we will do our best to make this better. We hope to hear from you soon.