Reviews
questionnaire
Favorable. Have know Jerry Chase for many years and like doing business with him.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fleet Operations Manager
We are a Department of Public Works Fleet Maintenance Facility. When ever we have a problem either warranty of us paying the Service Dept always does a great job getting vehicle in workshop in a very timely manor. Most of the time I just call at short notice, say help and service is always there for us. I mostly deal with Nick who has been great, but everyone does an excellent job and treats us like a valued customer.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are extremely pleased to hear you have always been satisfied with our services, Scott! Please don't hesitate to reach out if there's anything additional we can do for you.
Great place to buy and have your car serviced
Dave Vantre is amazing. Having him at Ford for so many years keeps at least interested in buying Fords
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your continued business, Diana! At Framingham Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
repair
technicians are well trained and efficient. the service manager is accommodating and an asset to your dealership
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service and Oil change
bad Service ever I see all my life if you want to do oil change you have to make stupid appointment and you have to wait at least 10 days or maybe more
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Omar, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Framingham Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (800) 626-3673 and we will do our best to make this better. We hope to hear from you soon.
Confidence even in the little things!
Sometimes, getting simple things done like an oil change are the ones that trip you up. Not so here! Easy drop off and pick up, documentation, and confidence knowing that the best Ford professionals are on the job. Plus, my car came back looking better than ever!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jennifer, we're pleased to hear your oil change was completed to your satisfaction! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Repair
Pleasurable and professional staff. Vehicle repair was completed earlier than anticipated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bill, thank you for writing this fantastic review and giving our dealership such a high star rating! We're glad to hear all the repairs were completed to your satisfaction!
Framingham Ford is the place to go!
We took our car in multiple times because it would not start, and each time, we were treated with respect and kindness even though ultimately we are selling the car since it's not working properly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for choosing Framingham Ford as your first choice for service, Linda. We're always here with the same great service whenever you need service or another vehicle!
Customer
Great customer service and great service , I definitely come back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is how we want all our clients to feel when they leave our dealership, Robert! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Thank you for a job well done!
Thank you for a job well done! As always a very happy customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It gives us a great pleasure to know you are a happy customer, Jay! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!