Reviews
Great dealership
I am a returning customer. Great sales team including Sam Santoso and Myra. I have bought 4 cars from Keyes Lexus in the last 6 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Service of my leasesed SUV
Good Service Rep and all was done quickly and efficiently. I always use Keyes Lexus for all my car leases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Incredible Customer Service
I transitioned to Lexus vehicles, December of 2021. My representative was Shaw Namini - the customer service Shaw provided exceeded my expectation. Due to the car shortage, Shaw made sure to follow-up on the progress when cars would be delivered. Once the vehicles arrives, the experience was the easiest I have ever experienced. I will be going back for future vehicles and will recommend Lexus to everyone I know.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nancy, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Used Car purchase
They were not transparent in their communication. I will not vouch for this dealership. They are rude and even tried to overcharge me on payment. Which if not caught would have cost me $500. They also gave me one key for the car stating that the car came with one key. When I asked them for the second key, they said, it is not to be found. Then I asked them to reduce the MSRP on the car but they said, we will help you out...They gave a FOB of another LEXUS asking me to program it. They should have known very well that a FOB of one Lexus that is already programmed cannot be used for another LEXUS. That was outright deception.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are disappointed to hear that you did not have a more positive experience with us at Keyes Lexus. We would like the opportunity to address your concerns. Please reach out to Ramin Hakakian, General Manager at ramin@keyeslexus.com, or 818-574-5281 when you have a chance. Thank you, and we look forward to hearing from you.
KEYES LEXUS VAN NUYS SERVICE RATING
BILL HORVAT ALWAYS COURTEOUS AND PROFESSIONAL. KEEPS YOU INFORMED ABOUT THE STATUS OF REPAIRS BEING DONE AND ALWAYS GREETS YOU WITH A BIG SMILE.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Miguel, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. Thank you, and have a fantastic day!
Great Service
Service Manager Bill was the best! He has a great relationship with AAA.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Josef, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
a buyer
Great team work. Kamroz and Sam were patience to give me the best deal. I'm happy with the 2022 Rx350 (planning to buy the NX250)
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ynguyen, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! We hope to see you soon!
Top notch
My service advisor, Ali, was terrific. Service was completed in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Candace, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
CFP Certified financial planner
Everything outstanding. I love shopping online.Using text messages and emails I was able to do a no contact purchase of a new lease. Great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Xavier, we are so happy to read such a great review about Keyes Lexus! Thank you, and have a fantastic day!
Had to replace one of my tire.
Terry Hameister Tire Specialist and Farah Nassiri did an outstanding job on getting my tire replace that same day. Excellent work very happy customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Aurora, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!