Reviews
Best Car Buying ever
Best car buying experience I have had.. I have purchased over 20 cars in my lifetime, Keyes Lexus was Best case senario... Luis Nunez one of the car demonstrators was so helpful in finding me the car I wanted. Luis went above and beyond what he needed to do.. Once we where ready Joey the sales manager gave me a great deal.. The dealership has a ton of cars to choice from, the best waiting lodge ever as well as the showroom looks like a 5 star hotel.. All around A+
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
review of buying experience
Simply put, superb. In every aspect from customer service, sales, finance, etc. From the moment i walked onto the lot until i drove off with my car. I won't buy a different car again nor go to another dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words Reb Daniel. We appreciate your patronage of our store. Please never hesitate to contact me to discuss your experience at Keyes Lexus. Jay Campbell-Internet and BDC Manager-818.822.0501 or jcampbell@keyeslexus.com
Very timely service
Just came in for an oil change and was pleasantly surprised to have my car back ready to go in such a short time. I will definitely come back whenever I need more help with my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Fish88. We appreciate your patronage of our service dept. Please never hesitate to contact me to discuss anything related to your experience at Keyes Lexus. Jay Campbell-Internet and BDC Manager-818.822.0501 or jcampbell@keyeslexus.com
The salesperson honored his words.
I initially went over to the BMW dealership on Van Nuys test drive a BMW. The dealership was completely inattentive, and therefore we drove up the street to Lexus. Mind you, I was very interested in test driving the 250 Hybrid HS, based on the lease deal that was advertised on TV. I was beyond pleasantly surprised by Daniel's approach to us on the lot. He greeting us warmly and then proceeded to tell us about the car. We then went for a test drive. He was extremely knowledgeable about the car, yet not at all pushy (much appreciated). We had a very pleasant test drive and from there discussions proceeded with Edmund who was a professional and a gentleman. The whole process was seamless. I would highly recommend Lexus to my family and friends. My brother in law (a BMW guy) has said his next car will be a Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank You Karyn for your kind words about Daniel and Edmund. They are just two of the world class staff of people you will find at Keyes Lexus-LA's Digital Dealer! Please don't hesitate to contact me regarding your experience at Keyes Lexus-Jay Campbell Internet and BDC Director-818-822-0501 or jcampbell@keyeslexus.com
Painless Deal
By far the easiest car buying experience I've had in 27 years! Not to mention a great car. Steve Wolpa went far and above of our expectations. Professional, available and comfortable. He is also easy to deal with, trustworthy, and waste time with sales 101 amateur tactics. Painless deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Mike for your wonderful recommendation of Steve Wolpa. Steve is no stranger to positive reviews and just another example of the world class service provided by the staff of Keyes Lexus. Please never hesitate to contact me to discuss your experience @ Keyes Lexus. 818.822.0501 or jcampbell@keyeslexus.com-Jay Campbell Internet and BDC Manager
Knowledgeable and Helpful Staff
I worked with Sher and he was awesome! I have purchased a few vehicles from Keyes Lexus and have always had a great experience, but this was over the top. Thank you Sher for being a sales and vehicle expert and understood my needs, like financing etc.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your reply Jay in regards to your superb experience with Keyes Lexus. Please never hesitate to contact me with any question or concern. Jay Campbell Internet and BDC Manager-818-822-0501 or jcampbell@keyeslexus.com
Excellent Car Selections & Prices
I have been looking for a reasonably priced used car for awhile. I was referred to Keyes Lexus by a close friend of mine. I was told that all of their cars (new & used) are in excellent condition. After comparing prices from other places, I decided to finally go to Keyes Lexus to check out their used cars. The sales employee, Bella Alvardo is really great at what she does! She helped me out a lot with all of the questions that I had. She also made me feel comfortable about buying a used car from them. I'm so happy that I listened to my friend! I definitely recommend Bella Alvardo & Keyes Lexus to any used car buyers! 100% Satisfaction Guaranteed!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Mike! Bella is indeed an amazing asset to our sales organization and we appreciate your kind words in discussing the quality of her service. Feel free to contact me whenever you feel the need regarding your experience at Keyes Lexus. Jay Campbell-Internet and BDC Director-818.822.0501-jcampbell@keyeslexus.com
Impressive Staff and Smooth Transaction
Linda was helpful and very knowledgable of the vehicle, with her knowledge it was easy for us to purchase a Lexus GS350 from this dealership. She was also very professional and persistent. My purchase was easier and more enjoyable then I could have imagined. Also thanks to Sam Santoso, he helped make this experience very smooth and I am glad I was able to make the deal with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Boyette. We appreciate your praise of our Internet and Sales teams. We take great pride in your input and value your opinion with regard to your experience. Feel free to contact me whenever it comes to anything related to Keyes Lexus. Jay Campbell Internet and BDC Manager-818-822-0501 or jcampbell@keyeslexus.com
Wonderful Business that I Would Recommend
I went to Keyes Lexus to check out their price range for getting auto body repair work done on my car. The sales representative, Steve Wolpa, answered all of the questions I had with sincerity and was extremely friendly. The auto repair prices were just as fantastic as the customer service; the total amount that I had to pay was much cheaper than their competitor's prices. After checking out various car repair locations, it was obvious that Keyes Lexus was the perfect match for me and my needs. I recommend Keyes Lexus to anyone who needs auto repair work done on their car! I promise that you will be very pleased with their work, prices, and customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Maureen for your kind words regarding Steve Wolpa. Steve is often recognized for his ability to go above and beyond when servicing his customers. I encourage you to contact me should you ever have a question or concern regarding Keyes Lexus. Jay Campbell Internet and BDC Manager-818.822.0501 jcampbell@keyeslexus.com
Awesome Facility and Staff
Sales person was very giving of her time. She went over the operation of the vehicle's features in great detail. The sales manager was forthright and knowledgeable. The finance manager was personable and thorough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much Tedman for your review! I encourage you to contact me day or night via text or call should you ever have a concern with your experience at Keyes Lexus. Jay Campbell Internet and BDC Director 818.822.0501 jcampbell@keyeslexus.com