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2020 consumer dealer award
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2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(340 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keyes Lexus from DealerRater.

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Wonderful Business that I Would Recommend

I went to Keyes Lexus to check out their price range for getting auto body repair work done on my car. The sales representative, Steve Wolpa, answered all of the questions I had with sincerity and was extremely friendly. The auto repair prices were just as fantastic as the customer service; the total amount that I had to pay was much cheaper than their competitor's prices. After checking out various car repair locations, it was obvious that Keyes Lexus was the perfect match for me and my needs. I recommend Keyes Lexus to anyone who needs auto repair work done on their car! I promise that you will be very pleased with their work, prices, and customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Maureen for your kind words regarding Steve Wolpa. Steve is often recognized for his ability to go above and beyond when servicing his customers. I encourage you to contact me should you ever have a question or concern regarding Keyes Lexus. Jay Campbell Internet and BDC Manager-818.822.0501 jcampbell@keyeslexus.com

Awesome Facility and Staff

Sales person was very giving of her time. She went over the operation of the vehicle's features in great detail. The sales manager was forthright and knowledgeable. The finance manager was personable and thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much Tedman for your review! I encourage you to contact me day or night via text or call should you ever have a concern with your experience at Keyes Lexus. Jay Campbell Internet and BDC Director 818.822.0501 jcampbell@keyeslexus.com

Love my IS250

I absolutely love my car. I owe it to Linda for getting me out my comfort zone and helping me choose the is250. I will definitely be recommending new customers to Linda Barrera.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Cheyen for your compliment of Linda Barrera. We take great pride in our staff's efforts and appreciate your recognition of such. I encourage you to contact me day or night via text or call should you ever have a concern with your experience at Keyes Lexus. Jay Campbell Internet and BDC Director 818.822.0501 jcampbell@keyeslexus.com

Friendly and Helpful Staff

I really appreciated the salesman Jesus following via phone call when he knew I had questions about my garage door opener. He also took the time when I needed assist to program my cell phone. Keyes Lexus and their personnel are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Berna Ern for your compliments of Jesus and his service. We take great pride in hearing when our staff impresses our customers. I encourage you to contact me day or night via text or call should you ever have a concern with your experience at Keyes Lexus. Jay Campbell Internet and BDC Director 818.822.0501 jcampbell@keyeslexus.com

Great Employees Service

Dominic Alessi is one of the best service advisors I have ever had. I can tell he cares about me and my car. I can also tell he is not trying to get every penny out of me. He is honest about the work and makes me feel good about keeping my car up to date in services. Please employ more people like him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Caozt for your wonderful commentary on Dominic Alessi. I encourage you to contact me day or night via text or call should you ever have a concern with your experience at Keyes Lexus. Jay Campbell Internet and BDC Director 818.822.0501 jcampbell@keyeslexus.com

Steve Wolpa is Awesome

Steve Wolpa was truly outstanding, accommodating faithfully a few personal requests that may have been inconvenient for him. We liked him quit a bit. I was a little surprised by the gusto with which the paint protection coat was offered by the finance person. It was an unnecessary hard sale for a product I did not want. So, make sure you look for Steve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

On behalf of Keyes Lexus I would like to thank you for taking the time to share your experience with us! We are so happy we could be there to help you selected your GX470. Please don't hesitate to let us know if you need anything in the future, we are always here! Just so you know we offer great savings and updates to all of our Followers and Likers on Facebook/Twitter so be sure to check us out!

I Got A Great Memorial Day Deal

The broker and agent were very helpful throughout my leasing process. I am very satisfied with the whole experience. No pressure even it was a busy Memorial Day weekend, and I really think I've got a great deal on my new 2013 RX 350! I'd recommend Sam!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

On behalf of Keyes Lexus I would like to thank you for taking the time to share your experience with us! We are so happy we could be there to help you selected your RX350. Please don't hesitate to let us know if you need anything in the future, we are always here! -- Keyes Lexus

Great Buying Experience

I love my IS 250, Arezu was awesome and has been very helpful with me understanding my new car. Like she always say's she's not just here to sell me a car she is here for me for my whole experience with Keyes Lexus. I recommend her, make sure you find her for the best experience!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Sonia. We truly appreciate your words of praise for Arezu. She is just one of the many world class people we have employed at Keyes Lexus. Please never hesitate to contact me with regard to your experience @Keyes Lexus. Jay Campbell-Internet and BDC Manager-818.822.0501 or jcampbell@keyeslexus.com

Keyes Lexus Van Nuys

Our salesman David was a nice guy and eager to be helpful. He took the time to talk to us and help us with any questions/concerns. The finance guy, Joey, clearly knows his job but he was extremely brusque, bordering on condescending, to us AND to other staff (in front of us). He definitely was barely listening to us and appeared to have already moved onto the next deal. I would recommend this dealer if they have what you want and you don't mind the rudeness once you get past the initial salesperson.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2 Cars Buyer, What an Experience!

Forget about going to Hotel Aria or Bellagio in Vgas. Just stop buy Keyes Lexus and see the fun for yourself. I bought a GX470. Prior to that I bought an ES350. Both time they made me feel like I am the BOMB!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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