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Keyes Toyota

(102 reviews)

Reviews

(102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The Best of the Best

My Salesman Hooman was recommended to me from a relative that had a awesome experience. Hooman was kind, professional and new everything about all cars! I didn’t feel rushed on making my decision and I even left the lot with no car but within 24hrs he texted me with a picture of a car with all the specs that I wanted and I met him at the dealer immediately! I was very happy with the whole process A-Z!!! The guy in finance (Alvalaro)was also the best. A+ service all around! I highly recommend this dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We’re thrilled to get this kind of feedback.Thank you for taking the time to review us. Hope to see you again in the future!

Exceptional Service

I have been using Keyes Toyota service for 8 years on my 2014 Prius V. They have helped me stay ahead of major repairs and the car runs like new. The service department is always efficient and reasonably priced. Thanks Jeyes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Russ, that’s wonderful to hear. Thanks so much for leaving us a review. Have a great day!

Servicio muy bueno siempre resuelven el problema

Me gusto el servicio y también la persona que me atendió muy amable compré partes también muy amables bien servicio gracias e comprado 3 carros y nunca e tenido problemas con todos los servicios

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're so glad you had a positive experience, Ana. Thanks for reviewing. We hope to see you again!

I would like to recommend this dealer. Thank you!!

Was very good experience, I had my care service in really good time.Was my first time in this dealer car service section. Iván is very kind person and his knowledge about his job helped me a lot!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

Great service

Ivan is the best advisor I have worked with, very knowledgeable, friendly, kept me informed every step of the way, I will be recommend the dealership,thank you Ivan!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate the positive feedback. It means a lot. We look forward to serving you again!

The best around!

I have been a customer for over 15 years. My two services advisors over that time have always been honest and helpful. Mario Chutan is now the service manager. He is never too busy to be professional & courteous. Because of my experience with Keyes I wouldn't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Glad to learn your experience was a positive one. Hope to see you again!

Maintenance Service Review

Sam Nejad is my Service Advisor and he is amazing! Sam has been servicing my car since 2020 and always listens to any concerns I may have. I always feel that my car is in good hands with Sam. He makes my car maintenance experience easy and pain free. Thank you Sam for being humble, honest, and patience with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Allison, Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

Eddy on the Ready aims to Please

Mr. Eddy Sanchez it was wonderful that you were there this time. I missed your patient demeanor a caring manner and Professional disposition last time I brought my car for service as it was your well deserved Day Off. Thank You and your Technician for the preemptive alert to my Corolla’s Break Fluid dark color and the need to be drained soon. Thank You. Keep up the very Good Service you provide us. I have been a part of the Keyes Clientele for almost 10 years and Toyota Corolla 20 is my 4th Car at your Dealership. !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

Great service

I got the best service from kenny at toyota van nuys. He took take of my maintenance in my car and had me in and out quickly. I really appreciate the service here i give him 5 stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for choosing us to service your vehicle, Cici! We appreciate your time and hope to see you again!

Keyes Toyota of Van Nuys

Eddie and his staff did a great job ensuring that the brake pads worked smoothly and efficiently. They tested several times before releasing the car and there are no squeaks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Nina, that’s wonderful to hear. Thanks so much for leaving us a review. Hope you have an amazing day!