Keyes Toyota

Emilio made my car-buying experience smooth, welcoming, and stress-free. He was patient, transparent, and especially kind to my mom, speaking with her in Spanish and making her feel comfortable throughout the process. That truly meant a lot to us. Wolfgang in finance was also fantastic — very knowledgeable, professional, and clear when explaining everything. The whole team made us feel at ease and confident in our decision. I’m very happy with my 2017 Camry and grateful for such a positive experience. Highly recommend!

BEWARE!!! All the negative reviews about this Dealership are true, You couldn't pay me to purchase a vehicle from this Dealership. Was pre-approved or also ready to pay cash for vehicle, Karen Cruz stopped returning my calls after emailing and testing her several times. Alex Velasco (Sales Manager) has terrible customer service skills, and was never willing to hear me out. Add Ons at his dealership are a joke.....STAY AWAY FROM THIS PLACE!

Originally posted on Google on July 28, 2025 If you’re considering buying from Keyes Toyota, beware. I spoke with Peter Flores, the Internet Sales Manager, about a 2025 RAV4 Hybrid Limited. He openly told me they automatically add a $3,000 “market adjustment” over MSRP — and if the vehicle sits on the lot, they tack on another $3,500 in dealer-installed add-ons. That’s over $6,500 in extra fees on top of the sticker price — and he had no problem admitting it in writing. This kind of bait pricing and mark-up practice is exactly what gives dealerships a bad reputation. I took my business elsewhere, and other buyers should be aware of this approach. When I followed up, I received a defensive response from the dealership, making it clear that this is their standard business model — not a mistake. I’m not interested in wasting time with dealers who treat pricing like this.

I recently purchased a used car here. Very disappointed in the professionalism and consideration of the sales and finance department. Horrible communication skills and pressure tactics!!!

I took my car for an oil change , horrible Service customer service..,upsetting since I have been a loyal customer since 2008. I wasn’t offered complimentary ride to my residence due to distance, such a shame corners of cost being cut.

Took my car in for a simple oil change. Got my car back with a heavily scratched dashboard. Looks like the tech put something on the dash when he went to inspect the cabin air filter. Very poor treatment of customers vehicles. Interior damage that could have easily been avoided and should have never occurred.

I went to fix the coolant bypass valve because the check engine light is on all the time so they said they change the part but the check engine lights is still on, then I asked them what’s going on with the check engine light’s they said sorry but we can’t help you, they refused fix my car

I never thought purchasing a car can go smoothly as it did. I am grateful.

Gene the finance manager straight up lied about the price of the car, the price of an optional alarm, and the dealership refused to return my calls until after the 10 day waiting period. NOHO Toyota informed me that parts were missing that should have come with the car since it was gold certified. Horrible dealership.

I needed brake service and a headlight bulb installed. I went to Toyota Keyes in Van Nuys without an appointment. I was immediately greeted by a service member and introduced me to Giovani . He was friendly and professional. I went home during the service but I received my car in a reasonable time. I liked how I received what needed to be done via a texted link to a website. I chose what I wanted. I feel it’s better than a phone call. The price for the work was fair. I picked up the car the next day (my choice). Giovani recognized me when I walked into the office. Overall, I was impressed with Giovani who is an asset to this location . Thanks to the rest of the team.