Reviews
Consistently excellent service
I have been a Salsbury Service customer for almost 40 years and the service provided has been excellent throughout those many years. I can count on the Salsbury Service department to provide quality service at a reasonable price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to know you were satisfied with our service team here at Salsbury's! Thank you for your business and we look forward to seeing you again soon.
Service
Tim was very helpful and explained things well. The shop took care of everything in a less than expected amount of time. Everyone was very attentive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your business is greatly appreciated! We're glad your experience was a great one.
Low pressure sales, very helpful sales associate
Gus was a pleasure to work with, very knowledgeable very friendly. He made sure I knew the vehicle bumper to bumper and helped make the entire buying process quick and easy. He gets my vote for sales associate of the year. Thanks Gus!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for giving us positive feedback about Gus, we are glad he helped you out. Thank you for your business!
Great communication great service
Tim was very honest on delivery time and what was necessary to service. Communication during service was excellent. Service time was earlier than expected. Would recommend using this dealership for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer satisfaction is very important to us! Thank you for entrusting us with your business.
My experience with Salisbury used cars
Drake Babineaux was our sales person. He treated me with utmost respect, he was not an aggressive salesman he gave me the details of the vehicle, test drove and tried to get the best deal for my money. I appreciate his honesty and hard work to sale me the vehicle. Thank you Odie
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share this feedback with us! We are thrilled to hear how much you enjoyed working with Drake. He is truly an asset to our team and will appreciate the shout out. Please let us know if there is anything else we can help you with in the future. See you soon!
Great expirence
Great customer service at this dealership. Very professional and very understandable. I would recommend anyone that is looking for a new or used car to visit Salsbury’s you won’t be disappointed.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being our customer. It's great to hear that you were taken care of! We greatly appreciate your business and feedback to us. Please let us know if there is anything we can do to further assist you. Have a great day and enjoy your new car!
recent Power steering issue
Power steering pump went out on my town and country. They were able to take my van in and assisted with my car rental while van was being fixed. Great, friendly staff delivered as promised, and I had to pay nothing on car rental
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's excellent to hear, John! We unconditionally guarantee our service and strive to exceed your expectations on every visit. Don't hesitate to give us a call if there is anything else we can do for you!
Cable guy was great as usual!
Been 3 times so far and I love that everyone there always says hi and communicates with you. Love that I didn’t get that anywhere else
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience with us! We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again!
Warranty Work
My van was taken in quickly. The work was done in one day. The service lady Amy was very knowledgable and courteous. I was however dissapointed in Dodge because both of my headrest airbags have deployed on their own. Salsbury fixed the first one as a courtesy to me but I feel Dodge should have fixed the first one and the second one even though I didn't buy the extended warranty. That is a faulty product.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for choosing Salsbury to service your van, Lola! We aim for 100% customer satisfaction at every stage of your service experience, and we’re delighted to hear that you received that. Amy will be pleased to know that she was so helpful. Let us know if there are any other car or service needs we can meet for you in the future!
Purchase
I went in knowing what vehicle I wanted to purchase. I just needed to test drive it and go over financing. They were very easy to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that you had a great experience with us! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. Congratulations on your new vehicle!