Matt Bowers CDJR

Absolutely worst dealership I’ve ever done business with. They HID that I was sold a lemon! We were lied to and sold a $59,000 Grand Jeep Cherokee Overland with around 5000 miles on it. Told the first owner decided he wanted a Wagoner and returned it. LIES! It lived in service the first 3 months and the guy returned it! Then all of this was hidden at the sale, we were given a car fax that was clean, etc. Then told about the amazing lifetime warranty, the extended warranty, etc.. it’s ALL false advertising and 1/2 truths! I’ve had multiple serious safety issues in this vehicle, power steering going out while driving. The vehicle without warning locking up while driving (yes, it puts itself IN PARK while driving!) Google the known safety issues Jeep is trying to hide! The engine recently cut off again while driving and threw me in park on the highway, some had to swerve my Jeep! Once again it’s in the shop at Matt Bowers. I discovered Matt Bowers falsifies service records/ manipulative how they worded the issues last time. I ALSO was made aware my Jeep has a very long history of service issues that was hidden from me and returned for being faulty! Something I was lied to about at the sale! I was made aware that the last time my Jeep stopped in the road without warning it was labeled “start/stop switch concern issues”. I’d call Locking up and shutting down without even a maintenance light more that a xxxx “start/stop concern! 3 times it’s caused me serious issues and almost accidents without warning or any kind! Now I’m being told it a fuel pump issue and Jeep warranty doesn’t cover fuel pumps. It took 9 days and me showing up in person furious to even get an answer to what was wrong with my Jeep. 9 days after being towed there it still wasn’t looked at! Also, don’t plan on a loaner vehicle! Not happening and your warranty isn’t paying for your rental either. Now that I’ve gone public with the situation I’m hearing TONS of similar stories about Matt Bowers. Them lying about warranties, costing customers thousands, lying and false service reports, hiding issues, horrible service, etc. Thankfully the one guy in service I spoke to has some personal integrity and respect. I wouldn’t send a person I don’t even like to Matt Bowers to do business, much less ever recommend a Jeep to someone again due to the amount of issues Jeep itself is hiding and won’t make right on. This week alone I’ve had 4 clients share horror stories about this dealership and paper trails to back it. From $35,000 is losses to $4000 in losses. All similar situations and all this dealership! They need to be investigated by someone.

I'm just here because all the reviews are garbage on here ima call tomorow and give you a update if I get the old bait n switch on pricing stay tuned! Full review coming!

Scammers! Stay away from these shady people. Came in the buy a new car at the price on their website. Wasted an hours trying to upsell me on crap. Then say I have no option but to pay 2500 dollars for their "protection" plan. The advertised price was never on the table. Then proceeded to undervalue my trade in compared to every other dealer I've been to. Overall, several thousand dollars they wanted to scam me for, not a few hundere here and there.

I came into trade in my jeep to get a work truck. On April 1st and on the way out the door Ryan (one of the managers) was very inappropriate and disrespectful to me and my wife. I would like him fired i will also reach out to Matt bowers personally about this issue .

The blue 392 has been on the lot 8 months , when y'all going to want to deal . No where near Great Price !

Do not fall for their advertised price or even price they tell you because the paperwork will have a higher price and if you don't catch it you are screwed. I was highly dissatisfied with this dealership & can't believe they're in business with such shady business tactics. Please,if you just must go here read every detail before signing & arrange financing on your own. These jerks will do anything they can to squeeze more money out of you. I wish I'd never gone there & will never go back.

They responded to my interest, quick enough, but snow in the south became a factor, roads were closed, businesses were closed and I committed to visiting and immediately following that, the vehicle became unavailable, obviously someone on inside got the scoop on me the store was not even open. Soo, not real forthcoming about saying we sold it. Let me look into that. Not apt to consider this outfit for that reason

I’ve had a very frustrating experience at Matt Bowers dealership. I initially brought my truck in for an air-fuel ratio imbalance, which was identified as a stuck lifter. The first repair involved a motor swap that took two months to complete. Since then, I’ve had to return three more times, and the original engine light code still hasn’t been resolved. When I finally got my truck back, I noticed several issues immediately. The insulation from the hood was just resting on the engine, there was no wiper fluid, the A/C no longer worked, and the engine light came back on the very next day with the same problem. I was told it was just a stored code and advised to bring it back. Despite three additional visits, the issues remain unresolved. It feels like they’re simply throwing parts at the truck without truly diagnosing the root cause. On the third trip, the A/C compressor was replaced, the exhaust manifold leak was repaired, and the camshaft and cam phaser were replaced on the new motor—costing me an additional $2,000. Despite all these repairs, I now have an oil leak staining my garage floor, which is especially concerning since I’ve never had an oil leak before. The engine light for the original issue is still on, and this new oil leak has only added to my frustration. So now, after a motor swap, an oil leak, and significant additional costs, the original engine light code remains unresolved. I’ve wasted a lot of time and money, and my confidence in their ability to fix the problem has completely eroded. The Better Business Bureau (BBB) has even recommended I consult an attorney. Overall, I feel that the service at Matt Bowers dealership lacks professionalism and expertise. They’re not addressing the core issues with my truck and continue to push repairs without any resolution. Based on my experience, I would not recommend them.

I would love to give Haylee in the service dept. 5Star review. She helped me with my new grand Jeep Cherokee I had it two weeks and the transmission went out it was a brand new vehicle I was so upset I was devastated. But Haley assured me that they would get it fixed for me and check everything out they also put my left on for me better the Jeep ones they were just awesome Haley was great she was wonderful sweetheart very concerned about me and I was just very satisfied with her I'll give her the highest review she can get thank you so much this is Paige Evans

Hailee was great to work with. My 2020 Jeep GC busted a water pump. Service got it repaired along with some other parts. That lifetime warranty is awesome.