Reviews
Excellent quality service
Roger the jeep service manager has worked with me through 3 jeeps. I get my tech advice from him. He gets the job done professionallyl
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We are so glad to hear that Roger continues to give you quality service and advice, it's great to have him on our team! It's always a pleasure to have you come in and we look forward to your next visit! Never hesitate to let us know how we can help!
oil change was ok but tech changed instrument settings
The tech. messed with my settings on the computer. changed my headlight setting, the mirrors, and other things All this when I just went in for an oil change. Probably won't take it back for any other work. Would recommend with reservations.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
People who make this place good
Thanks to Roger Rivet for taking such good care of my vehicle and being so patient with an old woman. Thank you to Brad for checking me in and out quickly. Thank you for Mr. Victor Adewuyi who made sure I didn't buy a lemon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review, we appreciate it! Salsbury's is pleased to service you. We're grateful to have Roger, Brad, and Mr. Victor on our team to give you such a memorable experience (and make sure you don't buy lemons). Please don't hesitate to let us know if you ever need anything else! We look forward to seeing you again!
It was an awesome experience, the employees were super nice.
I gave it the excellent rating because everything about the visit there was good it was like I've been knowing these people for years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave that great review! We want to treat our customers like family. That means, making sure they are fully set up for any decision they need to make. Looking forward to your next visit.
Service review
My overall experience was good. The employees that I encountered were courteous and helpful. The wait time was good. Two recalls were addressed and the vehicle serviced. This was done on Friday. I drove home to Rayville LA Saturday morning. The vehicle performed well. Monday morning I pulled my boat fishing the truck performed well going but when I started to pull the trailer and boat out of the water up the ramp it initially would not shift into drive which is a bit distressing sitting on a steep incline with deep water behind you. Eventually it went in to drive and I put it into 4 wheel drive low to pull out and that worked well however when I tried to shift back to 2 wheel drive it would not go. I tried going forward and reverse but no go. Finally after sitting idyling trying to thind of something else to try I pushed the 2 wheel button again and it shifted. I also pushed the cruise button and it would not engage while the gear was stuck in 4 wheel low. I drove home without further problems. I shifted forward and reverse several times without further problems. Please Let me know what could have cause the problem.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New truck shopping
Bought a new truck and everyone was extremely helpful and kind. Freddie the salesman was great. The finance manager spelled out everything so it was very easy to understand. Didn’t feel like they were trying to rush me out the door even though it was getting late.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving the great feedback! We're happy to hear that Freddie was able to give you an excellent experience with us. We make sure that you are fully informed before making any decision, even if that means staying late. Pushing you into a deal is not what we are about. We strive for a first-class experience at every visit.
Recall
Had a recall on my Charger. Made an appointment and got right in. Fast and friendly service as always. Done the same day with no problem!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review! We pride ourselves on our service team and their ability to get the job done well and quickly. We know your time is limited and want you to make the most of it. Thank you again!
Service
Victor picked up vehicle and DANNY WAS AN EXCELLENT TECHNICIAN MAKING SURE I RECEIVED PROFESSIONAL AND QUICK SERVICE. WILL RECOMMEND YOUR DEALERSHIP TO ALL OF MY FAMILY AND FRIENDS.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow! You made Victor's day, and thank you so much for your very kind words. We are thrilled our service team could help you with your vehicle, and if you need anything else, we would love to help you once again. It was great to see you and we hope you have a wonderful day!
The best service ever
Mr. LaRoach was great!! We called him up and explained our situation. He went straight to work and got us in a awesome car with a manageable note. He was done within an hour or so and we drove off with our new car. Great job!! If your in the need of a car and everywhere else you went didnt work for you, check our Mr. Dan LaRoach and team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome to hear, Steph, and we are absolutely thrilled we could get you the car you were looking for. We know it can be a lot of work to find the perfect vehicle, and we are glad we could make the process simpler for you. It was great to see you, and if you have any more questions or need anything else, please come back to see us again. We hope you have an amazing day!
Jeep suspension work
Good communication, fast turn around. Was very transparent about repairs and offered some options on items that did not require work. Jeep drives like it is new and now I have a dealership I can trust. Less stress wondering what to do next time an issues arises
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome to hear, TJ, and thank you so much for your very kind words about our service team. We are glad we could help you with your Jeep and get you back on the road so quickly. It was great to see you, and if you have any other vehicle needs, please come back to see our team again. We hope you have a great week!