Reviews
Well I was disappointed car only had 3000 miles on it top
Well I was disappointed car only had 3000 miles on it top rail lost piece off of it 1000 for new rail can’t just get the piece though you should replace it
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jeff, feel free to contact us at your convenience.
The oil changes I have gotten with my oil change program
The oil changes I have gotten with my oil change program have been good and the staff is always friendly. That being said, they do try to over sell you. I needed a new tire after blowing mine out. I already knew the tires (I knew I’d have to get two) would be more expensive here but I needed an oil change anyways and for convenience decided to just get the tires too. They tried to convince me that I had to buy four new tires in order to have an alignment done because my car is all wheel drive. I said no as my lease is almost up and I was not going to pay for four new tires that I would only get a few month use out of. They tried to tell me they couldn’t do the alignment and when it was clear I didn’t believe that they said they would “try.” Then the guy came back and told me they were able to do the alignment but I’d have a warning light on all the time because the tread on the front and back being uneven would set off a sensor. I said I didn’t care. This was all a couple months ago. No warning light ever appeared.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, Lily, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
They are friendly and efficient along with helpful since
They are friendly and efficient along with helpful since they helped diagnose the issue I was experiencing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Geo, and it's great to hear about your excellent experience here at Lithia Nissan of Ames.
Zach was able to provide an accurate quote over the
Zach was able to provide an accurate quote over the phone. The was completed ahead of schedule and cost was as quoted.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Brian, and we're happy to hear that Zach met your expectations. Thank you again for choosing Lithia Nissan of Ames. We look forward to having you as one of our valued customers for many more years to come!
They were not forth coming about the car.
They were not forth coming about the car. Some things don’t work. I was not told.Salesman told me the car was thoroughly gone over before going out on the lot for sale.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Every time I go there I am treated as Im the one that
Every time I go there I am treated as Im the one that matters at that moment. I feel that Zach does not over sell and has my bet interest. I would highly recommend Zach and his team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Zach and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Nissan of Ames!
i have been a customer of Lithia Nissan for over ten
i have been a customer of Lithia Nissan for over ten years. They have always been courteous and professional to me and my family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Frank, for sharing your thoughts about your experience with Lithia Nissan of Ames. We appreciate your business and hope to see you again soon!
All I needed was tire repair.
All I needed was tire repair. The work was done without question about where I bought my Nissan. Everything was done most expeditiously and at a fair price.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Nissan of Ames.
They have always been willing to help with the little
They have always been willing to help with the little details of buying or maintaining my vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Nissan of Ames. We look forward to having you as one of our valued customers for many more years to come!
Very nice ,they know what they are doing and I'm very
Very nice ,they know what they are doing and I'm very satisfied with the repairs they did .
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.