Matthews Kia of Clay

Our sales representative, Bryan Ortiz, was extremely knowledgeable and helpful. He put us in a new vehicle that we love with the terms that we needed. Thank you Bryan!!

Brandon and dave were good sales reps I was tough but they were toughfer,We all walked away satisfied,This was my 5th car purchased from fuciillo, and it won,t be my last with personel like them

Brandon really came through for us. After a less-than-satisfactory experience at another dealership, he proved to us that buying a car, while complicated, can be enjoyable. He was able to put my fiance in a car she loves. That's what matters most.

The service department at Fuccillo KIA on RT31 is either crooked or totally inept! For the past few years My 2007 KIA Optima has occasionally had a check engine light turn on with a P0011 code. The engine always seemed to run perfectly fine when this code activated the check engine light. That code is for some camshaft timing error and it would usually reset itself after a few days to a week. Also, this P0011 error would become more frequent as the time for an oil change was getting near. But in June of this year the car had stalled three times in one day. So, I made an appointment with Fuccillo KIA service at the Clay dealership on RT31 to have them diagnose the problem. I suspected the engine stalling and that P0011 code may be related somehow, even though there was no check engine light activated at this time. On June 13th I dropped off the car for service and I gave the service manager (Mike) the history of the P0011 code that would pop up on occasion and asked them to find out why the car was stalling. On June 13th I get a call from Mike, and he tells me that the “tech found an internal camshaft failure and recommends replacing the engine”. He told me that the engine replacement would be $2000 - $3000 and that he would get the exact amount and would call me back on Monday to let me know what the cost would be. He also said that the car is “running fine now” and that I can pick it up. So I go and pay my $97.14 diagnostic fee and bring the car home. BTW, Mike (the service manager) never did call me back. After I got home I felt sick to my stomach thinking about a $2-3K repair bill coming my way. I then started on-line research for problems with Kia stalling issues and P0011 error codes. I found that my initial guess that the P0011 error code and the stalling issues are related after all. In fact, KIA has TSB’s (technical service bulletins) that directly address this issue. YES! KIA knows all about these issues… it is a problem with the OCV (oil control valve)!! These OCV’s are known by KIA to be problematic. They were so problematic that they had to redesign the OCV. Other things that can cause these OCV’s to malfunction are debris in the valve, low oil levels, dirty oil filter, sludge buildup or just a bad/problematic OCV. With this new information, I immediately went out to the car and checked the oil level and found it was low. Several of the sites I had found suggested an oil treatment to dissolve any sticky deposits and sludge in the oil pathways, so I purchased a quart of an oil treatment to clean out the engine and to top off the oil level. We drove the car for several hundred miles with that oil treatment in the engine and then changed the oil and filter. There has been no stalling or P0011 error codes since the oil treatment and oil and filter change… ZERO problems! I did replace the OCV last week with the new improved design just for the peace of mind. It took about 30 minutes for me to replace the OCV. For the 2007 Optima with a 2.4L 4cyl engine the upgraded part number for the OCV is 243552G000. So Fuccillo KIA charged me $97.14 for worthless engine diagnostics to get me to replace my engine at a cost of $2000 - $3000. After researching the issues myself, it turned out to be a low oil level and a known issue with the OCV. Oil treatment was less than $10, oil and filter change was $20 and the new OCV cost about $70. The cost to repair my engine that I was told needed to be replaced (at $2-3K) was less than $100 total… and it is running like brand new!!!! I am telling everyone what this dealership tried to do to me!!! Never again will Fuccillo get my business!!! They are just HUGE rip-off artists or have totally inept service technicians. Either one is more than enough of a reason to NEVER cast a shadow in their driveway again.

Salesman was very knowledgeable about the product and took time to explain everything in detail about the car model we were interested in.

The purchase went smooth and there was no BS haggling back and forth on a price for my trade- it was fair. The salesman was knowledgeable explained the lease (first time we leased) and answered all our other questions. The whole experience was great!

Great sales staff! Mickey was very helpful and got us the cars we wanted!! Thanks to Justin for setting us up with him!!

Seems okay. Went with a friend who was looking to buy. Like the Kia.

Kevin Boutwell was awesome. He went out of his way to get me the color car I wanted. I was going to settle for a color I wan't excited about because I wanted a particular car. He got me what I really wanted and I want to thank him personally. This is the third time we have bought a car from him. Thanks again!

Brandon Crossman was wonderful with explaining everything to me in detail so I was comfortable and he was very patient with me when it came to picking out the right car for me.