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Matthews Kia of Clay

(422 reviews)
Visit Matthews Kia of Clay
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (315) 641-7609 (315) 641-7609
Used (315) 641-7654 (315) 641-7654
Service (315) 409-7168 (315) 409-7168

Reviews

(422 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Clay from DealerRater.

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Awesome service! Comfortable atmosphere

Everything. Great experience. Steve was very helpful and informative. He made the car buying process a lot easier for us than other dealers. Will definitely dal with again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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all around great

Everybody is always great every time I go! I will continue to do all my business here. Everything is very clean and comfortable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

The swift way you handled a problem before it truly became serious and very expensive. My husband and I cannot thank everyone at Fuccillo Kia of Clay enough for all there help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Double Talking Sales Managers

Leased a car 3 yrs. ago and I said I would never buy again from Kia Clay, The salesman Mike was very professional but the Sales Managers are arrogant. They told me one monthly payment and had another on the contract, 20 bucks more per month, I caught it and they blamed it on a girl in the back office. Let's fast forward 3 yrs. to this week when my lease is coming due, I talked to sales manager NICK on Saturday and we arraigned on the same payment for the exact same car and this was reintegrated numerous times that I was getting the exact same lease on the exact same car with the same options. Nick and I agreed on the car and the price. Walk in today and Nick is on vacation and another SM is acting in his place and backpedaled and double talked that they could not do the deal for that price with the same options. They wanted me to settle for another car with less options. First time shame on them, Second time shame on me for going back, I would never set foot in a fuccillo dealership ever again. I went to another Kia dealership and in one hour they were happy to do the deal and have won my business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Double Talking Sales Managers

Leased a vehicle 3 yrs ago and should of taken that experience and never went back again, They told me one price and when they try to rush you threw the signing they raised the price by $20 a month and tried to lower the yearly milage by 3000 miles a yr.. I caught this at the signing and they blamed the girl out back and rewrote the contract. Fast forward 3 yrs. and my lease is up in 8 days my salesman Mike D. was helpful but his hands are tied to the sales managers (dealt with 2 of them) who are cocky and arrogant to say the least. I was told a price on the lease for the exact same vehicle I have now for all options & yearly milage. I showed up to do the deal (Nick on vacation) and another sales manager said they could not do that price and told me I would have to settle for a lesser car or pay more for the one I was promised. They lie to you and double talk and will side step the issues. I drove over to KIA E. Syracuse I got my original deal for the car I wanted and picked it up in less than 5 hours. Now that's HUGE Tom I would never set foot in a Fuccillo dealership again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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great salesperson & clean facilities nice waiting

The salesperson, very professional & personable ! The facilities were clean the popcorn was a nice touch for the kids .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

William, It gives us great pleasure to know that you had a wonderful sales experience with us. Rest assured that we would maintain or even exceed the experience you had with us on your next visit in our Dealership. We shall cascade to the team your valuable comments as your words of appreciation never fail to inspire us to be consistent in providing excellent service. Sincerely, Dave Perry - General Manager

Nice buy

everyone very accomodating and helpful, considerate of my concerns, took the time to review various financing options to be sure I was comfortable with my purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kathleen, I sincerely thank you for going out of your way to write this review about Fuccillo Kia of Clay. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. If you have any further needs, please come back to see us. Sincerely, Dave Perry - General Manager

Great Customer Service

The Fast and Friendly Service was great. No back and forth negotiating for hours. Straight to the point and got the deal done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Louis, thank you so much for the 5-star review! We're very glad to hear you had a good experience with us. If you need anything else, feel free to let us know. Sincerely, Dave Perry - General Manager

Great sales rep Downtown Moe Brown!!!

I liked the fact that it was very easy and welcoming to talk with your sales rep Moe Brown. He was very nice and friendly. He showed me different vehicles and answered all and any questions I had about them. Moe was not pushy, like a typical sales person. He has a very welcoming smile and great personality. I can easily say that because of Moe, this is the best car buying experience I've had. Downtown Moe Brown is the best sales person ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

What an enjoyable review to read! It is reassuring to know that Moe provided you with a hassle-free and welcoming shopping experience. Fuccillo Kia of Clay's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Dave Perry - General Manager

2014 Kia lease

no pressure, no games, real numbers and facts about leasing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Req, It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for choosing Fuccillo Kia of Clay for your vehicle needs. Sincerely, Dave Perry - General Manager