Skip to main content

Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

Want to share your experience with this dealership?

Write a review

Daniel woo is very nice salesman I like the way he

Daniel woo is very nice salesman I like the way he explained to me and treat me very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that Daniel provided you with exceptional service. We'll be sure to pass along your compliments to him. If you have any further questions or need assistance, don't hesitate to reach out.

One of the best dealership to purchase your Genesis.

One of the best dealership to purchase your Genesis. Warm and pleasant service . The whole experience was absolutely wonderful. Plus a gift !!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our dealership for your Genesis purchase! We're thrilled to hear you had a wonderful experience with us, and we hope you're enjoying your new car. Drive safely, and don't hesitate to reach out if you need anything in the future.

Awesome and fast service!

Awesome and fast service! Definitely will come back for future Genesis purchase. Thanks for the help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear you had a great experience with us. We look forward to assisting you with your future Genesis purchase!

Everyone working was very friendly and the service was

Everyone working was very friendly and the service was quick with no wait. The waiting room was very clean and there were drinks and snacks available at night so waiting wasn't inconvenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your 5-star rating brightened our day! We're grateful for your support and can't wait to welcome you back for another exceptional experience.

2nd time the dealer didn't provide the estimates for

2nd time the dealer didn't provide the estimates for repairs that I ask for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that Vito and Nate provided you with exceptional service. We appreciate your recommendation and look forward to serving you again in the future!

Gave me a good deal on a pre owned vehicle and covered

Gave me a good deal on a pre owned vehicle and covered the price of a few errors that warranty did not cover

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear you had a positive experience with us and that we could ensure your satisfaction even beyond warranty coverage. We appreciate your business and hope you're enjoying your pre-owned vehicle!

I am clear I will work with Julian when I’m ready for my

I am clear I will work with Julian when I’m ready for my next vehicle. His customer experience is top notch! A great representation of Norm Reeves of Cerritos’ values.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that Julian provided you with top-notch customer service. When you're ready for your next vehicle, we'll be here to assist you every step of the way.

Great service and very communicative.

Great service and very communicative. Helpful staff, answering all questions and all concerns. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our dealership! We're thrilled to hear about your positive experience and are always here to help with any questions or concerns you may have. Drive safely!

Great interaction and experience with Isaac who got the

Great interaction and experience with Isaac who got the anomaly resolved in a very timely and professional manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that Isaac provided you with timely and professional service. We appreciate your feedback and look forward to serving you again in the future.

Very nice, professional.

Very nice, professional. They provide great quality, service, and care. All in all, a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear that you had a great experience with us. We appreciate your trust in our quality service and care.