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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Mary is the best.

Mary is the best. Always provides outstanding service. I would recommend her to anyone who services their car at this dealership. Thank you Mary

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! Mary truly is exceptional, and we're grateful for your recommendation. We're here for all your car service needs whenever you need us.

Courtesy, patience, helpful in it's dealing with

Courtesy, patience, helpful in it's dealing with buyers,knowledgeable, professional, dependable from Romus. Keep up the good work.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Romus! We're thrilled to hear about your positive experience with us. We'll continue to strive for excellence in serving our customers.

Fast and accurate service.

Fast and accurate service. Countless amenities available for the time needed to wait while being serviced

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're thrilled to hear that you found our service fast and accurate, and that you enjoyed our amenities while waiting. We appreciate your business and hope to serve you again soon!

Great communication did fail to fix the seat belt on rear

Great communication did fail to fix the seat belt on rear passenger will bring it up on the next service date.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear you had a positive experience with our communication. We'll make sure to address the rear passenger seat belt issue during your next service appointment. See you then!

The service department is prompt and courteous.

The service department is prompt and courteous. Mary has been very helpful with all the question regarding the service. I would recommend it to all my friends.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with our service department! We're thrilled to hear that Mary provided you with excellent assistance. We appreciate your recommendation and look forward to serving you and your friends in the future.

The people are very friendly and I can return back my car

The people are very friendly and I can return back my car on time after inspection.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team and that your car inspection went smoothly. We look forward to serving you again in the future!

Mary is always so helpful every time i have to bring my

Mary is always so helpful every time i have to bring my car in for service!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Mary always goes above and beyond for our customers! We're delighted to have you as part of our automotive family.

Kevin was super nice and helpful.

Kevin was super nice and helpful. My car was washed and cleaned after the inspection.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, we're thrilled to hear about your positive experience with Kevin! We're committed to providing excellent service and making sure your car is in top shape. We appreciate your business!

The service department is very customer service oriented.

The service department is very customer service oriented. They are responsive to any requests and they have great communication. The best part is that they have a system set up where updates, questions are provided via text.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service department. Providing excellent customer service and clear communication is our top priority. We look forward to serving you again in the future!

Very high end VIP experience.

Very high end VIP experience. My car was picked up and delivered back to me

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're thrilled to provide you with our VIP service, ensuring convenience and satisfaction every step of the way.