Reviews
Knowledgeable, plenty of inventory and professional
Knowledgeable, plenty of inventory and professional friendly and honest. Genuine, no unusual dealership games. Felt heard and respected.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear about your positive experience at our dealership. We strive to provide a knowledgeable and transparent car-buying process while maintaining a friendly and respectful environment. We appreciate your business and look forward to assisting you in the future.
Kyle was nice but not honest.
Kyle was nice but not honest. Told me Genesis car was driven from Cerritos to SouthBay when we bought it (not true cuz car was there day we bought it). Seemed I got bad rap for buying it at Southbay. Cerritos staff even took back a simple cheap key ring after they found out we bought car at SouthBay. I won't return to Cerritos. Will take my Genesis to SouthBay.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for any misunderstanding, and I'll address this with our team to ensure better communication in the future. We value your business and hope to have the opportunity to serve you again. If you have any further feedback please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manage
Everything went extremely smooth and quickly.
Everything went extremely smooth and quickly. I was able to drop off my car, pick up the loaner, and get back home before my scheduled appointment time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us! We're delighted to hear that your service appointment went smoothly and that our loaner program was convenient for you. We appreciate your business and look forward to serving you again in the future.
Positive.
Positive. Friendly, professional and courteous. I don't have much more to add. They're great. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We truly appreciate your positive feedback and are delighted to hear about your positive experience with our dealership. If you ever need assistance in the future, feel free to reach out. Safe travels!
Excellent service.
Excellent service. Mariela took care of every detail Excellent service! Mariela took care of every detail and she kept informed about the status of my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Mariela! We're thrilled to hear that she provided excellent service and kept you informed. We appreciate your feedback and look forward to serving you again in the future.
Perla did a fantastic job in helping me through the
Perla did a fantastic job in helping me through the process. She very patiently explained all features and help me set up the electronic technology connections. She was the sole reason I chose the dealership. The finance department helped speed the process and was very knowledgable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Perla and our finance department! We're delighted to hear that Perla's assistance played a key role in your decision. If you ever need further assistance, feel free to reach out. We appreciate your business!
Very professional and helpful.
Very professional and helpful. Negotiated a fair price. Positive attitude and no hard sell. Explained everything clearly
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team provided you with professional and helpful service, and we appreciate your kind words about the fair pricing and clear explanations. We look forward to serving you again in the future.
I liked to have their quick decision and friendly manner.
I liked to have their quick decision and friendly manner. Fast document processing and good following supports.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your positive experience with our quick decision-making, friendly service, fast document processing, and supportive follow-up. We're thrilled to hear your feedback and appreciate your kind words.
Excellent service, provided transportation to my home and
Excellent service, provided transportation to my home and back to dealership after car was serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our service! We're delighted to hear that you appreciated our efforts to make your service visit convenient. We look forward to serving you again in the future.
It was smooth and seemless.
It was smooth and seemless. Minimal paperwork. They thoroughly explained everything they fixed with the car. I was in and out in about 15 minutes. Mary was fantastic!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We're delighted to hear that Mary provided excellent service and that your visit was smooth. We appreciate your feedback and look forward to assisting you in the future.