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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Personable and professional, The genesis team was timely,

Personable and professional, The genesis team was timely, courteous, professional, knowledgeable, and hard working And genuine

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We strive to deliver exceptional service, and we're delighted to hear that you had a positive experience with our team. We appreciate your support and look forward to serving you again in the future!

The overall experience was good.

The overall experience was good. It was little hard to find the store. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear you had a positive experience overall. We apologize for any inconvenience in locating our store and will work on improving our signage for easier navigation. We appreciate your business!

Kyle is nice and very professional.

Kyle is nice and very professional. He takes care of all my issues. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We'll be sure to pass along your appreciation to him.

Kyle is a very good consultant.

Kyle is a very good consultant. Heather was very kind and patient. He professionally and easy enough for me to understand the issues I had with the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Kyle and Heather. We're glad they could assist you with understanding the issues with your car. If you have any further concerns or questions, please don't hesitate to reach out.

Just excellent I would prefer not to thank you very much

Just excellent I would prefer not to thank you very much These are four words

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience. Your feedback is important to us, and we'd like to learn more about how we can improve. Please reach out to discuss further.

Everything was fine, clean and friendly Very

Everything was fine, clean and friendly Very knowledgeable people from the service techs to the financial people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your kind words! We're thrilled to hear that your experience with us was positive. Our team takes pride in providing knowledgeable and friendly service to all our customers. We appreciate your support!

Pleasant experience, nice service Very convenient with

Pleasant experience, nice service Very convenient with the concierge service, very easy too Very good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you had a pleasant and convenient experience with our concierge service! Thank you for choosing us, and we look forward to serving you again in the future.

Friendly, and quick.

Friendly, and quick. Very accommodating. The service was excellent and was a little more than expected.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that you found our service accommodating and excellent. We always strive to exceed expectations.

Exactly what expected great friendly and excellent

Exactly what expected great friendly and excellent customer service. I would recommend this place for service all the time..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive feedback regarding our customer service! If there are any areas where we can improve to better meet your expectations, please don't hesitate to let us know. Thank you for recommending us!

Wonderful service and very attentive.

Wonderful service and very attentive. Mariela was very kind to call a Lyft for my husband and I, to and from the mall, since our car was going to be worked on for a few hours. She took good care of us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We're glad Mariela provided attentive service and arranged transportation for you. We strive to make every visit as convenient and pleasant as possible. We look forward to serving you again in the future!