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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Exceptional Service The service was exceptional.

Exceptional Service The service was exceptional. Had the option to be driven and picked up at my house but decided to wait and service was completed on time.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're truly grateful for your positive feedback on our exceptional service and timely completion. Should you choose to utilize our complimentary pick-up service in the future, we'd be delighted to accommodate you.

Very professional and handled with care Fast with

Very professional and handled with care Fast with messaging with updates and car was also cleaned ????

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear you appreciated our professional service and timely updates.

We went to "just look" at new cars.

We went to "just look" at new cars. We explained this to Daniel and he was very accommodating and spent time showing us new Genesis models. We test drove and then purchased a GV80. The next day Daniel spent about an hour showing me many of the features of this amazing car. Thank you Daniel! I can only hope I'm as happy with the service department.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Daniel and your new GV80. Our service department is dedicated to ensuring your continued satisfaction. We look forward to serving you for years to come!

Attentive to my scheduled service and prompt with

Attentive to my scheduled service and prompt with responses. I was satisfied with the level of service provided.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with our service department! We're thrilled to hear that you found our team attentive and prompt. Your satisfaction is our priority, and we appreciate your feedback.

Great customer service.

Great customer service. Thanks for scheduling the rides to and back to the dealership on time. Kyle's great to work with

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with Kyle and appreciated our transportation service. We look forward to serving you again in the future. Safe travels!

Wonderful Very happy with the service.

Wonderful Very happy with the service. Diagnosed and repaired the problems with my car without any problems.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're delighted to hear you had a positive experience with our service team.

Everyone was pleasant, knowledgeable and professional.

Everyone was pleasant, knowledgeable and professional. I received prompt service and treated very well. They made me feel welcome but not pressured.

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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're delighted to hear about your positive experience at our dealership. It's our commitment to provide exceptional service without any pressure, and we appreciate your recognition. We look forward to serving you again in the future.

Timely and friendly service.

Timely and friendly service. Accurate estimates. Clean facilities Mariela was very helpful and polite. I have been using this service center for all my needs

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear about your positive experience with our service center. Our team, especially Mariela, appreciates your trust in us for your automotive needs. We look forward to serving you again in the future.

Very professional They were knowledgeable and informative

Very professional They were knowledgeable and informative Promised car on time Assured us that if we had anymore problems, it would be taken care of

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  • Overall experience 5.0
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  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear about your positive experience with our team. If you ever encounter any issues or have further questions, please don't hesitate to reach out – we're here to assist you.

Great and quick service The staff was very friendly and

Great and quick service The staff was very friendly and courteous Great communication and the loaner was good

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear about your positive experience with our team. Your satisfaction is our priority, and we look forward to serving you again in the future.