Reviews
Easiest dealership to work with by far. Fast and friendly...
Easiest dealership to work with by far. Fast and friendly and helpful. Will definitely recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are always more than happy to assist you if anything else comes up. Take care!
I dropped my truck off at the previously set time, and...
I dropped my truck off at the previously set time, and within about an hour, I got a call saying my truck was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for choosing Bradshaw Automotive Group and we hope to see you again.
We drove 2.5 hours to see and purchase the Cadillac SRX I...
We drove 2.5 hours to see and purchase the Cadillac SRX I have been looking for for quite a while. We were greeted by your friendly sales staff a Don Abate helped us purchase our new to us car. He made it a great experience. Thanks so much. Joni and Ken Caudle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words about our sales team! We're happy they we're able to help with the purchase of your Cadillac SRX. We hope you enjoy your new ride and made it back home safely!
It ok for not having an appointment that day it took...
It ok for not having an appointment that day it took about 21/2 hours.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We hope to see you again and provide you with a 5-star experience. Have a great day!
I brought my 2019 Chevy Malibu in for warranty service....
I brought my 2019 Chevy Malibu in for warranty service. The problems were a interlock problem the shift lever where a shift to park wasn't recognized and the electrical system didn't shutdown which could lead to dead battery. The other problem is raspy sound quality on the radio. Howard Busch the service advisor advised that they couldn't look at it for 49-72 hrs when I dropped the car off. I was not pleased to here this since it took a month to get an appointment. Howard called later that the shift problem was on a service bulletin and parts were available to fix it. the radio problem was solved by the tech by adjusting the treble. I picked up the car drove off and found that the radio hadn't been solved, When I shutdown the car it appeared that the gearshift problem had been solved. I got the warning message to check the rear seat. Subsequently when I shutdown the car no warning messages come up. So the shift lever has become unfixed. I left a message with Howard Busch advising of the problems and haven't heard back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your detailed review. We are sorry to hear about your experience with our service department. If this is still an issue, please don't hesitate to reach out! Have a great day!
Thank you for letting us know there is still a concern that needs to be resolved. Please contact Ken Harris, Service Manager at 864-303-7268. I would like to expedite the reinspection and work with you to get these resolved. Thank you, Ken
Excellent communication and amazing service department....
Excellent communication and amazing service department. My service tech, Clay is always knowledgeable and helpful along with the other staff that I encounter at Bradshaw.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We appreciate your feedback and are happy to hear that Clay helped in providing you with a great experience.
The service is high quality and fast! Always a great...
The service is high quality and fast! Always a great experience whether getting an oil change or something more complex.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review! We appreciate your continued loyalty and look forward to seeing you next time!
I’ve had three bad experiences so far and you need to be...
I’ve had three bad experiences so far and you need to be able to trust a service center. They have given me plenty of reason not to trust them
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about the poor experience you have had at our service center.We want all of our customers to receive the 5 star treatment when they visit our dealership.We would like the opportunity to earn your trust back..If you would please call our service manager Ken Harris at 303-7268 we will work diligently to resolve any issues you may have.Again thank you for your business and we look forward to hearing from you soon.
Our goal is to earn each customer's trust by helping them with their vehicle service and repair. I would like to know how we can help you and regain your trust. Please contact me at 864-303-7268.
No happy with the service last time I was visit,...
No happy with the service last time I was visit, technician broke my car and not bothering telling me.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for leaving a review. We are concerned to hear about your experience with your last visit. We would like to further discuss the situation and reach an appropriate solution. Please contact our service manager, Ken Harris, at 864-303-7268. Thank you.
From moment arrived impressed by professionalism,...
From moment arrived impressed by professionalism, cleanliness, time frame, pleasantness if everyone I encountered, all around great experience and happy to recommend to those I know living in area and to others like myself, passing through
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! That is what we strive for at Bradshaw Automotive Group! See you next time!