Grubbs Acura

Pay attention on the destination fee, it is already included in sticker, this showroom people are number one cheaters.. when they show estimate on paper they will again include destination fee of $1195 and Propack is normally $1195 from other showrooms but these guys added $2500 that is around $1300 more. Total of $2500 nicely they cheated, I noticed after bring car home, in the purchase order they won't show itemized/add ons.. only final price they mentioned as sale price and they asked me to give a check and take car on the same day before even loan approval, when bank person asked me to send the sticker on the car that time I noticed it. I went and asked sales person and their Manager "AI Lewis" in the showroom.. finally cheaters didn't agree to refund the double charged destination fee and extra propack money. How many they might have cheated so far, hoping at least this review will help few future buyers, See the attached images.

Pay attention on the destination fee, it is already included in sticker, this showroom people are number one cheaters.. when they show estimate on paper they will again include destination fee of $1195 and Propack is normally $1195 from other showrooms but these guys added $2500 that is around $1300 more. Total of $2500 nicely they cheated, I noticed after bring car home, in the purchase order they won't show itemized/add ons.. only final price they mentioned as sale price and they asked me to give a check and take car on the same day before even loan approval, when bank person asked me to send the sticker on the car that time I noticed it. I went and asked sales person and their Manager "AI Lewis" in the showroom.. finally cheaters didn't agree to refund the double charged destination fee and extra propack money. How many they might have cheated so far, hoping at least this review will help few future buyers, See the attached images.

Very happy to work with Grubbs Toyota. I can't praise them enough for their approach and how they handled transaction. I worked with Rania and steve. I have purchase lot of vehicles in last few years, my experience was the best. Thank you

Pleasant experience! Our initial salesman was busy when we arrive but Walid stepped in and was very courteous and helped us throughout the process!!

I rarely write reviews but I want to pass along some info from my recent experience with Grubbs Acura that I hope will help buyers (I ended up buying a vehicle elsewhere). Be aware of the fact that Grubbs Acura adds "Dealer fees" to the price of its used cars, and from what I can tell it's typically around $2,500. This is a different from Tax, Title and License, which are mandatory costs on all used vehicles. Dealer add-on costs or fees are a deceptive way to hide the true sales price of the vehicle. For example, a car advertised at $25,000 with $2,500 of hidden dealer costs really sells for $27,500. Grubbs claimed that almost all dealers have hidden add-on costs, but that's not true. Carmax and reputable dealerships do not charge a dealer add-on cost. Just be aware of this hidden cost at Grubbs (and other dealership) and make sure you know what you're paying for.

All in all very nice nice nice nice nice nice nice nice nice nice nice nice

The company took my money and quit responding to my emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance cost, interest on the 66k loan, and the endless hours dealing with a situation. They eventually admitted to selling my car to someone else with no explanation as to why. Took me a bit to get the money back and cleared to pay off the loan. Even before the sale, they were very dishonest, lied directly to you, and do some shady things to get the sale. I would reccomend finding anywhere else to go. I dealt with Rania (sales person), Tyrone robinson (financial) and Eric Rea as a manager. Very unsatisfied with all of them.

The company took my money and quit responding to my emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance cost, interest on the 66k loan, and the endless hours dealing with a situation. They eventually admitted to selling my car to someone else with no explanation as to why. Took me a bit to get the money back and cleared to pay off the loan. Even before the sale, they were very dishonest, lied directly to you, and do some shady things to get the sale. I would reccomend finding anywhere else to go. I dealt with Rania (sales person), Tyrone Robinson (financial) and Eric Rea (manager). Very unsatisfied with all of them.

What can I say. Chris Liu is fast fair and transparent. Got excellent number for my 10 year old trade-in

Helped my daughter get a new car. Walid was our salesperson and did a fantastic job of guiding us through the process without adding any unwanted pressure. Overall I was very impressed with Grubbs Acura from start to finish.