Grubbs Acura

Terrible People! My salesperson, I believe his name is Demarcus Jones, was friendly until I explained to him that I wasn’t comfortable with the monthly payments. He went back and forth with me and brought over Salesperson Eric and Sales Manager Al. His demeanor changed and he appeared to be annoyed with my hesitation to spend such a large amount per month. Eric came over to talk to me with the same deal as Demarcus. I explained the same concerns to him. He was a bit rude and said “20$ really makes that much difference to you”. I said yes, I am a single mom. I’m taking care of my 2 kids on my own, every penny matters. He then tells me that he has 3 kids that he raised on his own. I don’t know why he felt the need to tell me that, it was very condescending and confrontational. I explained very clearly that if my issue was the sales price, then I would look for a car with a lower sales price. I was ready to leave and go elsewhere. Al came over to talk to me. He made some changes on the deal. He listened to me and appeared to be understanding to my situation and didn’t treat me the way the other 2 did. I greatly appreciated that! We were able to come to an agreement. Demarcus came back over with paperwork, I signed them all, he seemed rushed. I told him I had a couple of things I needed to get out of my trade in vehicle.. he sighed heavily. He sighed heavily! Just incredibly rude! I went up to finance and spoke to a gentleman who’s name I can’t recall, but he was so very nice! Explained everything to me and chatted with my 2 boys who were with me. I then go down to find Demarcus to get my new vehicle and I reminded him I need to get my things from my old car. Again, he was annoyed. He had the keyfob to vehicle I had just purchased and had it running. It was very cold outside but we all piled in to drive over to the service area to get a picture. He handed me the 1 keyfob. I asked about the 2nd keyfob and he said he couldn’t find it. I said ok, well I will be bringing my car in to be detailed so will you please find it and have it ready for me. He said yes. I get home and turn off my car. I tried to lock it with the keyfob but it didn’t work. I thought it was the battery so I changed it. It still didn’t work. I called the dealership and spoke with Demarcus. He said “yea it didn’t work for me either. I had to touch it to THD button to start, did that not work for you?” I said, sir that’s not how a keyfob is intended to work. He says “yea sometimes they can be finicky, mine does that too”. I told him that I purchased a car with 2 working keyfob and he needed to make this right. He went to talk to his manager. He called me back and said someone would call me that evening or in the morning. He KNEW it didn’t work and didn’t say a word about it!! How is that ok?? Is that what you teach your sales people? Is that a standard at your dealership? I’m aware I didn’t spend $50-$60K but does that mean I get substandard customer service? Saturday 12/24, I received no phone call. Your dealership was open. I called! I spoke with the sales manager, who sent me to the service manager. He was very kind snd understood my frustration. He said he would get with the person who programs keyfob to get me a resolution. Today is Wednesday 12/28. I have not received a call from anyone. I called AGAIN! I spoke to someone in service who said their manager isn’t there and I would need to talk to the sales manager. He transferred me.. no answer! I left a message. I called back and asked to speak with you, I was transferred to the same voicemail. I’m beyond frustrated! I was deceived by your salesperson and have been passed around because no one cares to help me with the issue your dealership has caused. This has absolutely ruined my experience if getting into a car. I will never use your dealership again nor will I recommend you to anyone. I simply want what is right here. 2 working keyfobs. I’m at a loss on why that is such an issue. I’m not being unreasonable here. Demarcus calls me to argue about the keyfob working! NONE OF THE BUTTONS WORK! He tells me that this is coming out of his pocket! Seriously!?!? No returns calls with a resolution 6 days later! They've stopped answering my calls when they see my name pop up. They are SHADY!

Pay attention on the destination fee, it is already included in sticker, this showroom people are number one cheaters.. when they show estimate on paper they will again include destination fee of $1195 and Propack is normally $1195 from other showrooms but these guys added $2500 that is around $1300 more. Total of $2500 nicely they cheated, I noticed after bring car home, in the purchase order they won't show itemized/add ons.. only final price they mentioned as sale price and they asked me to give a check and take car on the same day before even loan approval, when bank person asked me to send the sticker on the car that time I noticed it. I went and asked sales person and their Manager "AI Lewis" in the showroom.. finally cheaters didn't agree to refund the double charged destination fee and extra propack money. How many they might have cheated so far, hoping at least this review will help few future buyers, See the attached images.

Pay attention on the destination fee, it is already included in sticker, this showroom people are number one cheaters.. when they show estimate on paper they will again include destination fee of $1195 and Propack is normally $1195 from other showrooms but these guys added $2500 that is around $1300 more. Total of $2500 nicely they cheated, I noticed after bring car home, in the purchase order they won't show itemized/add ons.. only final price they mentioned as sale price and they asked me to give a check and take car on the same day before even loan approval, when bank person asked me to send the sticker on the car that time I noticed it. I went and asked sales person and their Manager "AI Lewis" in the showroom.. finally cheaters didn't agree to refund the double charged destination fee and extra propack money. How many they might have cheated so far, hoping at least this review will help few future buyers, See the attached images.

Very happy to work with Grubbs Toyota. I can't praise them enough for their approach and how they handled transaction. I worked with Rania and steve. I have purchase lot of vehicles in last few years, my experience was the best. Thank you

Pleasant experience! Our initial salesman was busy when we arrive but Walid stepped in and was very courteous and helped us throughout the process!!

I rarely write reviews but I want to pass along some info from my recent experience with Grubbs Acura that I hope will help buyers (I ended up buying a vehicle elsewhere). Be aware of the fact that Grubbs Acura adds "Dealer fees" to the price of its used cars, and from what I can tell it's typically around $2,500. This is a different from Tax, Title and License, which are mandatory costs on all used vehicles. Dealer add-on costs or fees are a deceptive way to hide the true sales price of the vehicle. For example, a car advertised at $25,000 with $2,500 of hidden dealer costs really sells for $27,500. Grubbs claimed that almost all dealers have hidden add-on costs, but that's not true. Carmax and reputable dealerships do not charge a dealer add-on cost. Just be aware of this hidden cost at Grubbs (and other dealership) and make sure you know what you're paying for.

All in all very nice nice nice nice nice nice nice nice nice nice nice nice

The company took my money and quit responding to my emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance cost, interest on the 66k loan, and the endless hours dealing with a situation. They eventually admitted to selling my car to someone else with no explanation as to why. Took me a bit to get the money back and cleared to pay off the loan. Even before the sale, they were very dishonest, lied directly to you, and do some shady things to get the sale. I would reccomend finding anywhere else to go. I dealt with Rania (sales person), Tyrone robinson (financial) and Eric Rea as a manager. Very unsatisfied with all of them.

The company took my money and quit responding to my emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance cost, interest on the 66k loan, and the endless hours dealing with a situation. They eventually admitted to selling my car to someone else with no explanation as to why. Took me a bit to get the money back and cleared to pay off the loan. Even before the sale, they were very dishonest, lied directly to you, and do some shady things to get the sale. I would reccomend finding anywhere else to go. I dealt with Rania (sales person), Tyrone Robinson (financial) and Eric Rea (manager). Very unsatisfied with all of them.

What can I say. Chris Liu is fast fair and transparent. Got excellent number for my 10 year old trade-in