Reviews
Marietta Ketchem was my salesperson. She was very...
Marietta Ketchem was my salesperson. She was very knowledgable and helpful. She did follow up without preasure and was available to me for all our visits. She spent a great deal of time explaining the operation of the vehicle when I picked it up. She also has called me since and asked if she could help in anyway. I would recommend this car ,dealership and Marietta to anyone. Regards, Steve McAlevey
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
As always Marietta did a great job, thanks Steve for taking the time to give credit where credit was due. Michael Penta
Great service
Excellant service. Very nice to deal with. Will definitely go back when I turn In my car. Was able to get the price that worked for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You for your kind words, it was my pleasure if you have any questions or concerns please call me. Best Regards jim
all the gentleman i mention above were great and made my...
all the gentleman i mention above were great and made my experience memberable im saying this from the heart iv had evperiences with alot of dealerships but lexus of mass was by far my best experience i hope all of them are recognized
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much and if you have any questions please give us a call.
The Pursuit of Perfection
Purchased my first Lexus from Lexus of Massapequa in August, 1997. On Thursday, March 27th, my wife and I met with Marietta Ketcham and had a wonderful experience in discussing our immediate need for a new automobile. Mrs. Ketcham was extremely accomodating, presented us with various options and went to bat for us with the sales manager when we requested a lower price than was originally offered for the 2013 ES 350 which we bought. Would do business again with her without reservation. Joseph LaMarca
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
service
Service and hospitality overwhelming. Sales professional Daniel Bubb very professional and informative. Explained workings of vehicle very well. I would recommend this dealership and sales consultant Daniel Bubb to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You.I wish my best to you and your wife and please enjoy your New Lexus
Wonderful people
We received a friendly greeting as soon as we entered the dealership. Michael Penna and Michael Cavaliere were a pleasure to work with. They were knowledgeable and helpful and made the purchase as easy and enjoyable as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You, Many times it's the customer that makes it enjoyable,certainly that was true in this instance. Michael Penta
Gerard, thanks for the desserts they were great.I'm glad you were pleased and the I R S info was greatly useful.Michael Penta
Smooth as Silk
I recently leased a Lexus RX 350 at Lexus of Massapequa and after 38 years of driving, I have never had a more pleasant experience when leasing or buying a car. I offered them what I was willing to pay for a new Lexus with the navigation and premium packages and after a very short time, I was asked what colors would I like for the exterior and interior. It was that simple!! Both Mike Penta and Matt Bullen made me feel like a VIP. Thanks for making it so easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The pleasure was ours it's customers like you that make our days at work a joy. Michael Penta
I have leased a Lexus since 2001 (6 in all) and I have...
I have leased a Lexus since 2001 (6 in all) and I have leased each and every one from Michael Penta. As much as I like the brand I have to say a major factor of my Lexus loyality can be attributed to Mr. Penta. He is a knowledgeable, honest, personable and responsive sales person that will address any issues that may arise and remedy them very quickly. He goes out of his way to make your purchase/lease experience go as smoothly as possible. If you are looking to purchase or lease a new Lexus I would highly reccommend Michael Penta at Lexus of Massapequa. He will treat you like family. And in case you are wondering, no ... I am not related to him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's been many years that you have been leasing Lexus's and it been my good luck to have you as a customer,after such a long time I think I'll come for Thanksgiving.Thanks again Michael
What a pleasant experience from the time I walked in till...
What a pleasant experience from the time I walked in till I left the store. I can't thank the used car dept enough.Special thanks to Joe D. for taking the time to explain all the technical information to me and a special thanks to Mike Z for doing the financial. Thanks to Thomas R for helping to find the right car for me. I would recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review. It was my pleasure to serve you. Mike Zishuk
Dan Bubb was professional taking his time to go over...
Dan Bubb was professional taking his time to go over everything I needed to know and to answer all my questions during this process. Everyone I dealt with at Lexus of Massapequa was courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car