Stoler Lexus

Recently one of the parking sensors in the rear bumper of my ES350 fell inside the bumper. My friend brought my car to the Stoler Lexus dealership for me. The dealership made her wait a few hours while they "diagnosed" the car for a price of $269.99 only to discover what I already told them-that the sensor fell inside the bumper. The dealership then had my friend bring the car back the next day to actually fix the issue. The next day, the dealership stated they would charge for 2.5 hours of labor to remove the rear bumper to get to the sensor that fell inside and to secure the sensor on the rear bumper. According to both youtube and a mechanic at the Stoler dealership who my friend asked about this, this was a 20 minute job! When my friend asked a manger why I was being charged for 2.5 hours of labor when it was a 20 minute job, his response was: "Do you want me to use a guy who knows what he is doing and can do it in 20 minutes, or do you want me to have someone who doesn't know what they are doing do the job and it'll take him 2 days?" !!!! The Stoler dealership then charged me a total of $962.16!! A few days later, another sensor on the back fender fell inside. This time, I took my car to Goodyear who fixed the issue in just a couple of hours (as opposed to 2 days) and charged me only $326.25-one third of the $962.16 that Stoler charged me!!! It was too much of a coincidence that another back sensor fell inside right after Stoler Lexus worked on the adjacent sensor. I asked Goodyear whether the second sensor falling in was caused by the "work" done by Stoler and their opinion was that yes, the 2nd sensor falling in was caused by Stoler "either intentionally or accidentally". Stoler charges exorbitant prices for the most simple repairs and in my case, most likely caused the 2nd back sensor to fall in by screwing things too tight inside the bumper. Goodyear is honest and charges reasonable prices.

I purchased a 2017 BMW 430i gran coupe, and I am very happy with my purchase, Brian is a very honest and caring salesman. He helped me with everything I needed from my insurance needs to purchasing the vehicle. I recommend anyone looking to buy a quality vehicle without any of the xx stop in and ask for Brian. You wont be sorry.

Yearly mayon my 2023 Lexus 350 Sport. In and out less than two hours. Couldn’t be better. And Lorenzo @ Stoler Lexus is always a pleasure to deal with. Cya next time.

Stoler was very professional company and easy to work with. They did a beautiful job in delivering our car in perfect condition. Our salesman, Bert Hall was a complete gentleman and went out of his way to make us happy with the sale.

I received Great Service at Stoller Lexus ! Thanks to the whole team They even washed my car

I just picked up a Lexus is 350. I did my homework and gave them an offer to purchase the vehicle. They had the exterior and interior color I was looking for. We agreed on the price and went to dealer. I was in and out in 2 hours. I was very happy with my experience with Stoler Lexus. Thanks guys for making this happen.

I had a great experience with Ali Kazmi. He was professional and patient. He took the time to answer my questions. He also located a loaner car if I didn’t have the time to wait. I appreciated his kindness and willingness to please.

We had a great experience with Xinlong. He was professional, patient, knowledgeable, and made the process smooth. He took the time to answer our questions and was transparent throughout. We truly appreciated his help and would highly recommend him.

We had a great experience purchasing our vehicle from Stoler Lexus. Zahed was professional, knowledgeable, and very helpful throughout the entire process. He answered all our questions and made the purchase smooth and stress-free. We appreciate the excellent customer service and would highly recommend Stoler Lexus to others.

I purchased a 2026 Lexus RX350h from Stoler Lexus in April 2026 and was sold a Lexus Extra Care Platinum VSA for $4,870. I decided to cancel the VSA the very next day and completed all required cancellation paperwork. More than two months later, I am still waiting for my refund. The VSA administrator tells me the refund check has already been issued, while Stoler Lexus claims they have not received it. Each party keeps directing me to the other, and no one seems willing to take responsibility or provide a clear answer. As a customer, I should not have to spend months chasing down a refund that was properly cancelled and approved. The lack of communication, accountability, and follow-up from the dealership has been extremely frustrating and disappointing. I purchased a Lexus expecting premium customer service. Unfortunately, my experience after the sale has been the exact opposite. If this matter is not resolved promptly, I will have no choice but to escalate the issue to Lexus Corporate and the appropriate regulatory agencies. I am posting this review in the hope that someone at Stoler Lexus management will finally take ownership of this situation and help resolve it. “A $4,870 refund should not take months to locate, and customers should not be forced to act as mediators between the dealership and the VSA administrator.”