Stoler Lexus

From the moment we arrived at Lexus of Massapequa we were treated with respect and professionalism. Our first contact was with the receptionist who greeted us and was very attentive. She immediately found us a sales consultant to work with. From then on our Sales Consultant, William Audette, handled our new car process. He was always extremely patient, knowledgeable and thorough with any questions or concerns. William was able to find us the car we were interested in, 2014 ES 350 Ultra Luxury, very quickly. We also had very positive experiences with Salmon Umar and Larry Smath, who guided us through the pricing and financial steps. When we picked up the car, again the staff was extremely accommodating. Again, William walked us through the features of the car until we were completely satisfied. Based on our experiences, we have already recommended Lexus of Massapequa to friends and colleagues. As an added note, we intentionally chose Lexus of Massapequa because of our negative experiences with our local dealership (2 miles from from our home).

They had the exact car I wanted, they made the process smooth by working around my schedule. They treated you with respect and with the importance that is necessary when making this large of a purchase. Overall I was happy with the service, the ease of transition between vehicles, and all the help. Next car I will definitely visit this dealership.

Marietta Ketcham was just fantastic. I wanted a luxury car for the first time and she made it very easy for me to choose the options that I may need. I was not very savvy with all the new tech items in the Lexus that I was going to buy, but she took the time to explain how to use them. Marietta also told me not to hesitate calling her for any information or help that I may need in the future. She put a rather nervous new buyer at ease, and for that I am very thankful. Thank you Marietta.

These guys are great and work to please the customer. They put everything on the table, no surprises. This is my 4th car lease through this dealership with more to come in the future. Keep up the good work.

From my initial visit to the showroom through the test drive through the final delivery the service and professionalism from each employee was exceptional.The personal attention that I received was beyond my expectations.

Last evening, we attended a "Tech Session" at the service center designed to familiarize the new-car owner with the myriad technological aspects of the GS 350. From the introductions to the light supper to the in-vehicle small group instruction, the evening was amazing! It was the epitome of the "Lexus Covenant" [which appeared in a brief promo video before staff introductions. Everyone was friendly, courteous, knowledgeable, and informative. The session focused on the four clients in the vehicle and then became more expansive as other things were "discovered" by us while Matthew was demonstrating procedures. Having owned or leased 15 BMW's since 1984, we are beginning to understand why within the last three years six of our friends have moved on to Lexus. Well done! Fantastically informative and pleasant evening. Well worth our time. Dr. & Mrs. Peter K. Lynch

The service was excellent!! They have top notch associates and they were very helpful. Great sales team and they treat people like family. Great company!!

I am writing to express my appreciation for all your used car manager has done for me. Mr. Rizzatti went up and beyond to help me resolve my issue with servicing my car. As I was waiting to speak with him he was in the middle of helping another customer and I was very impressed how professional he was. He was very attentive and very eager to resolve the issues. He actual listens to what you have to say and very polite. I was also impressed by the knowledge he has about your vehicles. It is very rare you find someone in car sales industry that makes u feel good about visiting a dealership. I just wanted to let you know that as a customer I truly enjoyed my dealings with Lexus of Massapequa because of the great customer service we got from Mr. Rizzatti.

I gave the best rating because of the professionalism and the knowledge of the dealership. Matt Bullen especially was very knowledgeable and spent a great deal of time after the sale to show us the functioning of the car. He even said he was available if we needed a refresher course on the many functions of the car. Steve Garnock

My husband and I visit Lexus of Massapequa twice in the last week. We were both overwhelmed with the level of professionalism and courtesy that we encountered from the moment we entered to the moment we left. The receptionist was welcoming and happy to assist us when we arrived. Our Sales Representative, Stewart Schnissel, was a pleasure and spent much time with us on our first visit as well as when we returned to pick up our new vehicle. He is very knowledgeable and educated us on our new vehicle. He truly partnered with us during this process and we plan on returning to visit Stew when we are in the market for a new vehicle again. Larry Smath is dynamic. He made sure that my husband and I understood all of our financial information and options. Larry is delightful, funny, and made this process stress free - a feeling that my husband and I had never encountered with previous vehicle purchases. We were very fortunate to have had Larry assist us with making our vehicle purchase. Overall we will recommend Lexus of Massapequa to all that will listen. The team that we had made our experience enjoyable and memorable. Sincerely, Melissa & Sean McCarthy