Reviews
Excellent service
This is best dealership in the area. I Will only go to Suburban Ford whenever my family and, I need vehicles. The customer service and, overall experience was amazing. They treat you like family and look out for your best deal. I have never had a problem. My sales have been with Kellie.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jen, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!
Best Car Buying Experience EVER!
My wife recently purchased a new Ford Explorer from Suburban Ford of Sterling Heights. I have to say that this was the BEST car buying experience we ever had. From the minute we stepped on to their lot to the time we drove off in our new Explorer, the staff at Suburban Ford of Sterling heights treated us with the upmost respect. Nicole Elder and her team were excellent to work with. They were knowledgeable, courteous, professional and extremely organized. There were zero hiccups or wasted time when we went in to sign our new lease. Nicole spent all the time we needed showing us what we needed to know about our new Explorer. She even helped hook up the bluetooth for us and made sure we understand how the navigation system worked. I would certainly recommend Suburban Ford of Sterling Heights to ANYBODY buying or leasing a new car. I know that I will be back when I'm ready to buy another car. Thanks, again to all of the staff at Suburban Ford of Sterling Heights. You were all great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great feedback! At the end of the day we strive to make sure every customer feels as though they found the perfect vehicle, at the right price, with the best service, and great team to support them down the road. We're glad to hear your new Ford Explorer, and your customer experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!
Suburban Ford of Sterling Heights
We just leased a new 2015 Ford Escape and it was a great experience at Suburban Ford in Sterling Heights. We have bought and leased several vehicles from this dealership and have never been disappointed. Everyone is very helpful and friendly. The service department there is great also. This is the only dealer we plan on using in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the new 2015 Ford Escape! We're delighted to hear that you had a wonderful dealership experience. We always strive to provide our customers with the highest level of customer service. We truly look forward to working with you again in the near future!
Great dealership!
When I came into the dealership to look for my car, it was a great experience. The salesman was so professional and he walked my husband and I through each and every step. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!
Repeat customer
This is the fourth new Ford that I have ordered with Rich Kramer. Rich is the face of Suburban Ford when I am purchasing that new vehicle. I drive past others to return to Suburban Ford. That has to say it all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GREAT SALESMAN
THIS IS MY SECOND LEASE AGREEMENT WITH SURBURBAN FORD OF STERLING HTS, AND BOTH TIMES THEY BENT OVER BACKWARDS TO PLEASE ME WITH THE EXACT CAR I WANTED. THEY CAN'T BE BEAT ! !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad you were so satisfied with your dealership experience. We always strive to go above and beyond for our customers to ensure their car buying experience is one to remember. Enjoy the new vehicle, and we look forward to helping you out with the next one!
Great Overall Experience
Traded in my minivan with my young kids on a Saturday. They had games and puzzles and TV to keep them occupied. The sales staff was great. They presented all possible scenarios to us (buy, lease) and we ended up with a great car at the price we wanted. Very glad that we were able to get rid of our van that we still owed (quite a bit) on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! We are so happy to hear that you had an enjoyable dealership experience with us. We always strive to make the car buying process as comfortable as possible for our customers. Enjoy the new vehicle, and we hope to work with you again in the future!
Working with Customer to solve a problem
Took a lot of time to exsplain all options & best way to solve it
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
7 cars and counting !
I have now bought 7 cars from Nicole Elder from Suburban Ford of Sterling Heights. They are very professional and courteous. By far the best Ford Dealership in Michigan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so glad you consistently have wonderful car buying experiences with us! Customer service & satisfaction is always a top priority, and we look forward to helping you out with the next one!
The only place I will buy a car!
I have now bought 7 cars from Suburban Ford of Sterling Heights, Go see Nicole Elder she will take excellent care of you. They are very professional and courteous. By far the best Ford dealership in Michigan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase