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Suburban Ford of Sterling Heights

(3,271 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,271 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Out with the old!! In with the new!!

Purchased here several times in the past. The facility is always clean and well staffed. The sales associates I worked with have been very accommodating. There was no, "sales pitch". I told them what I want d, what I could afford, and my sales guy made it happen. I bought my car through Antinio Vultaggio, and my wife bought her car through Joe Franzoni. Both were awesome. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service, helpful and courteous

I will happily recommend this dealership to friends and business acquaintances. I have been driving luxury cars for many years but my new Ford Escape has me converted! So much fun to drive, peppy and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We really enjoyed are time that we spent getting my new car

Everyone at Suburban Ford is very helpful are sale person Chris was great he walked us thru every thing on my new Car. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Good guy.

It was a pleasure to deal with Mario, I was looking for a SUV and Mario showed us the Ford Fusions. I bought a Fusion for my Daughter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Updated State of the Art Service Department

I have been going to the Ford of Sterling Heights dealership for over 20 years. It has changed owners and names over the years, but now that it is run by Suburban, it is always a great experience whenever I take my car in for service. With past owners, it always ended up being a frustrating experience. I really enjoy the fact that they employee women Service Consultants. My most recent visit for an oil change, Jaclyn Camardo, took the initiative to get a transmission tech to look at my car so I wouldn't have to bring it back on another day and take additional time off from work. She even got me out of the service department in less than 3 hours. I was very thankful for her thoughtfulness. They have recently remodeled their service department and the improvements makes for a very a great experience from the time you meet with a Service Consultant until you pick-up your car. An extra perk, they always give my car a wash before returning it to me. I would highly recommend taking your car for service to Suburban Ford of Sterling Heights. It is very refreshing to receive such great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience

Mike Smitley has helped me out with 3 new vehicles now. He always makes the process as easy as possible. I've also had pretty good experiences with the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Potential return buyer

I bought a used car from this dealer 3+ yr ago. Although I didn't close the deal on this next used car I was looking at, I am glad to see the improvements they have made in their sales department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Driving the industry

Leasing made easy, we have been leasing vehicles for many years from Suburban Ford. Always simple to return the previous model and get into the new one. Fast, efficient, knowledgeable, and friendly. Terms have always been the best, none better, no other dealer comes close, no manufacturer is better then Ford. Every vehicle is prepped, they sync the phones, walk through model changes / upgrades with a cheerful disposition. Answered every question, covered everything so simply, truthfully, an excellent vehicle delivery method and business plan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Good Service

Great service upon leasing our new 2015 Ford Edge. Also due to a small current recall, was scheduled and the work done promptly. I would definitely recommend this dealership for your Ford purchase/or lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great place to buy a vehicle

very satisfied from start to finish. very professional from start to finish too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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