Reviews
Out with the old!! In with the new!!
Purchased here several times in the past. The facility is always clean and well staffed. The sales associates I worked with have been very accommodating. There was no, "sales pitch". I told them what I want d, what I could afford, and my sales guy made it happen. I bought my car through Antinio Vultaggio, and my wife bought her car through Joe Franzoni. Both were awesome. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service, helpful and courteous
I will happily recommend this dealership to friends and business acquaintances. I have been driving luxury cars for many years but my new Ford Escape has me converted! So much fun to drive, peppy and comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really enjoyed are time that we spent getting my new car
Everyone at Suburban Ford is very helpful are sale person Chris was great he walked us thru every thing on my new Car. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good guy.
It was a pleasure to deal with Mario, I was looking for a SUV and Mario showed us the Ford Fusions. I bought a Fusion for my Daughter.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Updated State of the Art Service Department
I have been going to the Ford of Sterling Heights dealership for over 20 years. It has changed owners and names over the years, but now that it is run by Suburban, it is always a great experience whenever I take my car in for service. With past owners, it always ended up being a frustrating experience. I really enjoy the fact that they employee women Service Consultants. My most recent visit for an oil change, Jaclyn Camardo, took the initiative to get a transmission tech to look at my car so I wouldn't have to bring it back on another day and take additional time off from work. She even got me out of the service department in less than 3 hours. I was very thankful for her thoughtfulness. They have recently remodeled their service department and the improvements makes for a very a great experience from the time you meet with a Service Consultant until you pick-up your car. An extra perk, they always give my car a wash before returning it to me. I would highly recommend taking your car for service to Suburban Ford of Sterling Heights. It is very refreshing to receive such great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience
Mike Smitley has helped me out with 3 new vehicles now. He always makes the process as easy as possible. I've also had pretty good experiences with the service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Potential return buyer
I bought a used car from this dealer 3+ yr ago. Although I didn't close the deal on this next used car I was looking at, I am glad to see the improvements they have made in their sales department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Driving the industry
Leasing made easy, we have been leasing vehicles for many years from Suburban Ford. Always simple to return the previous model and get into the new one. Fast, efficient, knowledgeable, and friendly. Terms have always been the best, none better, no other dealer comes close, no manufacturer is better then Ford. Every vehicle is prepped, they sync the phones, walk through model changes / upgrades with a cheerful disposition. Answered every question, covered everything so simply, truthfully, an excellent vehicle delivery method and business plan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Good Service
Great service upon leasing our new 2015 Ford Edge. Also due to a small current recall, was scheduled and the work done promptly. I would definitely recommend this dealership for your Ford purchase/or lease.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great place to buy a vehicle
very satisfied from start to finish. very professional from start to finish too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
