Koons Kia Owings Mills

I was in yesterday to request service for my EV 6. The gentleman behind the counter said can you bring in your vehicle Monday morning at 8 AM? I said that would be fine but we won’t get to it until about June 16. Does that make any sense to bring in the vehicle on June 9? I don’t understand Koons service. I cannot return back to this dealership at all. It’s one of the worst in Maryland.

The service was good. I didn't have to wait long. I would highly recommend.

man they are the best in what they do! they are helpful nice and welcome you in many ways

Spoke with manager was told I was next on the list for loner and that should have one tomorrow that was a week ago terrible I dropped my suv off on March 26 with all my paperwork there is a tech line open however I'm never updated I mentioned maybe taking my suv to another kia service department was told sure doesn't look like we've do anything with it, so now I'm confused, please do what I didn't pay attention to these reviews, and all off there responses is ROBOTIC with a tweet here and there

My experience was very positive. Christian was very knowledgeable and helpful. He answered all my questions. Most importantly, I didn’t feel any pressure throughout the process

Service was quick and polite. The place is clean. Everyone is pretty friendly who works there. They get the job done without a lot of waiting.

I’m staring to question the integrity of the service department. My last three maintenance services I had to bring to the service reps attention that work that I paid for was not completed. Having pointing these items out that were not completed, I received a lame apology. My vehicle is taken back onto service department which cost more of my time.I also don’t like that fact that prices aren’t listed on board for customer viewing. I feel Like they quote any price they want and I don’t have any guideline to dispute with.

This will be my last time visiting this dealership for any reason. I will take my car to a different dealership for any further work, and I will not be returning to buy my next vehicle. At one service appointment they left the oil drain plug loose. I was out my vehicle for several days, and had to pay to get it towed. At my last appointment I had to fight to get coverage from the maintenance plan THEY sold me and they STILL didn't complete all the required maintenance. I highly recommend going anywhere else.

Was given false information 🤔 vehicles was not properly finished when I return said need more work was not true

Staff was comforting, patient and explained everything so that I could understand. The time I entered for service until I was released was a little over an hour.