Reviews
I have been a customer with Koons for many years and
I have been a customer with Koons for many years and service is 👍 great always.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Levenia, we are glad to hear that our team has provided excellent service. Thanks for trusting Koons Kia of Owings Mills with your automotive needs.
SHADY, SHADY, SHADY- wasted our time!
SHADY, SHADY, SHADY- wasted our time! Bumped the price of a used car up $1000 after we test drove and said we were interested. Came back the next day to purchase and they added the $1000 to the bottom line!! The sales manager Josh- just a cocky jerk. No thanks!! We won’t buy from another Koons anything AGAIN!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disappointing to hear about your experience. We strive for transparency and fairness in our pricing, so this feedback is concerning. We'd like the opportunity to address this situation directly with you. Please reach out when you can. Thank you, Ron Howard - General Manager - ron.howard@koons.com
KENT KELLY REFUSE TO USE COUPON I HAD WAS NOT EXSPIRED I
KENT KELLY REFUSE TO USE COUPON I HAD WAS NOT EXSPIRED I was told needed other services that was not needed
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm sorry to learn about your experience with the coupon and additional services. We aim for transparency in all our dealings, so this feedback is concerning. I'd like to understand more about what happened here and see how we can make things right. Please reach out at your earliest convenience - Thank you, Ron Howard - General Manager - 443-471-2750
The Service Department staff members were very friendly
The Service Department staff members were very friendly and helpful. They were professional and accommodating when I requested that my driver's side seat be covered so that it would be protected while being serviced. The staff also kept me updated regarding the service progress. This made my experience a pleasant one.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to know our Service Department at Koons Kia of Owings Mills met your expectations and made sure you had a pleasant experience. We always aim for professionalism while keeping customers updated throughout the service process. Thanks for leaving us this review!
Koons service department was wonderful!
Koons service department was wonderful! Scheduling was easy and they were very accommodating. The service technician was great!! .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that our service department at Koons Kia of Owings Mills made your experience a great one! We strive for easy scheduling and top-notch service. Thanks for the review!
Ellflago and Samantha were very helpful and professional.
Ellflago and Samantha were very helpful and professional. They had a great attitude and friendly. Customer Service was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that our team at Koons Kia of Owings Mills provided you with excellent customer service. Your kind words about Ellflago and Samantha are much appreciated!
This was a very smooth and professional experience,
This was a very smooth and professional experience, everyone was easy to work with to get the deal done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know your experience at Koons Kia of Owings Mills was smooth and professional. We strive for top-notch service like this! Thanks for sharing this positive feedback—we appreciate it!
We had a great experience from start to finish.
We had a great experience from start to finish. Minh Le was very responsive and gave us the price upfront so we could be prepared when we arrived. He walked us through everything and did a great job. When you go buy a new Kia be sure to ask for Minh Le.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kevin, it's great to know that Minh and our team at Koons Kia of Owings Mills provided you with a top-notch experience. We appreciate your recommendation! Enjoy your new Kia!
My experience with the sales associate Tomas Wiedel was
My experience with the sales associate Tomas Wiedel was amazing. We’ve been in talks for a 2024 KIA for about 4 weeks and he constantly checked in on me. I let him know my situation and he made it happen once I was ready to come in to visit. His communication is great and I didn’t feel like I was being “hassled” to get a car like how other dealerships treat you. I appreciate Tomas so much and also Jon Lefko who assisted with the financing portion. Both men really took care of me and I’m forever grateful. Thank you!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to know that Tomas and Jon provided you with such a positive experience at Koons Kia of Owings Mills. We appreciate your kind words and are here for any future needs!
It was very comfortable waiting for my vehicle to be
It was very comfortable waiting for my vehicle to be repaired. Samantha is helpful and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing Koons Kia of Owings Mills, Linda. We love to hear Samantha delivered a 5-star experience!