Reviews
I cannot be more pleased than to to affirm the...
I cannot be more pleased than to to affirm the professional and courteous manner that was shown by Mr. Coppola in handling the lease arrangements for the 2011 Ford Focus that I recently completed through the Hassett Ford dealership in Wantagh, N.Y. He listened to my needs, and made the entire transaction process as stress free as possible, which has not always been the case in the past. Just to have your questions answered in a straightforward and knowledgeable manner without any double speak or dissembling was a good thing in and of itself, and the fact that I was not pressured or coerced to make a decision that would have a negative impact on my budgetary needs was also an enormous benefit. In short,when handling any business with someone who takes their ethical obligations seriously is something you cannot take for granted in this current environment. Thanks to Mr. Coppola for a job well done, and for remembering that the Golden Rule is the key to pursuing all aspects of a life well lived, both public and private. Best, Carl Bucking Oceanside, N.Y.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Carl Bucking, Thank you so much for your review and kind words about Tim. It is so great to hear that you feel like you received expceptional an honest service at our dealership. Thank you for recognizing that we are working hard to make every experience a great one for our customers. We truly appreciate your trust and business! Thank you again for your feedback. Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM
Worked closely with me on acquiring the car I wanted. ...
Worked closely with me on acquiring the car I wanted. Worked to get me a good price, the primary reason I bought the car. Energetic and sincere sales person (Craig Tsapelis). Friendly and honest. Sincerely, Ray Hofmann
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear rghoff, Thank you for your review and kind words about Craig. We hope you are enjoying your new car and are glad we were able to get you a great deal! Thank you again for your feedback. Please join us on our Facebook and Twitter. Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM
Tim was great in understanding what we were looking for. ...
Tim was great in understanding what we were looking for. He took the time to explain everything to us and to give us alternatives. When we picked up the car, he went over all the features and helped us to set up itmes in the car. Example would be he set up the driver's seat for both myself and my wife.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear pagpagtif@aol.com, Thank you for your feedback. We are glad to hear that you enjoyed working with Tim. We hope you are enjoying your new car! Thank you again for your review! Please join us on our Facebook and Twitter. Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM
Great experience at Hassett Ford. After doing my homework...
Great experience at Hassett Ford. After doing my homework and being turned off by poor customer service and crappy sales practices by various Nissan dealers, in which I've leased for the last 10 years, I decided to give Ford a shot. The last Ford I owned was a 1996 Mustang GT and I must say that Ford is doing a great job with their vehicles as of late. After looking at various dealer review sites, including dealerrater.com, it was off to Hassett Ford due to the excellent user reviews. The salesperson who I dealt with, who in fact is mentioned on multiple reviews on this site was Tim Copolla. He really did an excellent job assisting my wife and I on 2011 Ford Edge Sport lease. He answered all of our questions and really took the time to go over all of the various technologies (there are alot of them in this car). The best thing, was not just the sales transaction, but the followup that so many companies don't do anymore. Most sales people want to get you in, make their money and get you out. However I get the sincere feeling that Tim really cares if his customers are satisfied. Almost two weeks later and there was another followup to see how things were going with the new vehicle. So once again thanks for a great experience, and hope to do businees in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear bigoz73, Thank you for taking the time to write us this review. It's great to hear that you loved working with Tim. We really appreciate that you chose us out of all the dealerships you could have selected. We will continue to connect with our customers as much as we can after each purchase. This is how we are able to build a lifetime of trust with you. Tim does care and we love knowing that you can see it too. Thank you again for your review! Please join us on our facebook and twitter! Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM
I wish I saw Tim Coppola right from the start. My Lincoln...
I wish I saw Tim Coppola right from the start. My Lincoln MKZ All-Wheel-Drive(his recomendation)exactly fit my needs; priced about same as a loaded Camry! And, was less than my Mercedes. He took the time to show me everything - I mean everything - about the car. I love my car...I love Tim! Now that I went on this site, I know why he appears more than anyone else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear #1 Fan, Thank you writing us this review. We're glad to hear that you loved working with Tim Coppola. It makes our day knowing that you love your new Lincoln MKZ and that you are fully satisfied with your purchase. Thank you again for your review! Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM
We leased cars since 1985, never have I done business...
We leased cars since 1985, never have I done business with with a more professional and caring person. I was surprised - it had to be the easiest transaction my wife and I ever did. We have been driving Toyota for a long time and thought about 'going American' this time. My Fusion is better handing and more equipped than my Camry (the Fusion is my wife's car). Tim made all our past salespeople look like amatures. If you are looking for a Ford, go to Hassett but more importantly see Tim Coppola. When it's time to get out of my Camry - it's going to be the MKZ. He already sold me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Teach, Thank you so much for your time. It's great to know that you and your wife enjoyed working with Tim Coppola in buying your new Ford Fusion. It means a lot to us knowing that you were fully satisfied with your purchase and appreciated the knowledge and service that Tim provided. Our customers come first and we want them to feel that way with every purchase. Thank you again and enjoy your Fusion! Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM
exceptional professionalism in every aspect of the...
exceptional professionalism in every aspect of the business in order to produce satisfaction for the customer and the dealer.Tim has proven his sincerity and attention to detail, not only in this transaction but previous business where his particular expertise has been needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear arnoldph, Thank you for writing us this review. We are glad that you enjoyed working with Tim Coppola in buying your new car. Please contact us if you should ever need anything and we look forward to continue serving you. Please visit us on facebook and twitter! Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM
I would like to thank Matt and the rest of the staff at...
I would like to thank Matt and the rest of the staff at Hassett Ford Lincoln for making this the best car buying experience of my life. I was a first time buyer from Hassett and was blown away by the professionalism and service. Hassett gets an A+ in my book !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear ActionJackson, Thank you for writing us this review. It is great to know that you enjoyed working with Matt and the rest of our staff in buying your new car. Thank you for your kind words! Feel free to contact us if you should ever need anything and we look forward to continue serving you. Please visit us on facebook and twitter! Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM
Tim Coppola went out of his way to help us. He answered...
Tim Coppola went out of his way to help us. He answered all our questions and was very professional.I am a handicaped person and Tim was very accomadating. He explained all of the features and options on the vehicle and service plans. He told me to call him with any questions. I highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear vincal58, Thank you for writing us this review. We are glad to hear that you enjoyed working with Tim Coppola. He is one of our best and strives to provide our customers with the highest level of service. We appreciate your recommendations and look forward to your continued business. Please visit us on facebook and twitter! Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM
I brought my car in for a 30,000 mile service. I had the...
I brought my car in for a 30,000 mile service. I had the oil changed and tires rotated along with whatever else was necessary at the time. I was provided with a loaner car so I could get back and forth to work that day. The service was exceptional. The maintenace was done to my satisfaction and I did not have to wait long for the service to be completed. The staff was very friendly and I did not incur any problems. Every time I bring my car in for service, I never have a problem.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear mario1020, Thank you for taking the time to review us. It's great to hear that you had another satisfying experience at our dealership. Feel free to contact us if you should ever need anything else. We appreciate your time and look forward to your continued business. Please visit us on facebook and twitter! Sincerely, Hassett of Wantagh Ford Lincoln http://www.facebook.com/HassettAuto http://twitter.com/HassettFLM