Reviews
The Worst car experience ever!
The Worst car experience ever!!! I had less than 3000 miles and my SUV has been in repairs three times for a total of 25 days and still same problem. Service could not be ruder as they make me feel as though I'm the problem and not the 2021 Edge St. They changed oil pan and then Turbo Lines and same problem. Sorry to say, I'm in my 9th Ford, and it will be my last!!!! I would give negative Star if I was able to
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry you did not have a good experience at Hassett. This is not how we do business. We would appreciate the opportunity to correct this situation. Please contact Kyle Greenwood 516-785-7800 ext 427.
Sorry to disagree Kyle but it was the way you did business with me
Amazing customer service, Jordan sales was awesome and
Amazing customer service, Jordan sales was awesome and took great care of me in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience with Jordan and Hassett. We sincerely value your business and look forward to your next visit!
This was the second vehicle the family purchased from
This was the second vehicle the family purchased from Hassett. Customer Service is exceptional. There is no high pressure sales tactics. They have very knowledgeable and flexible sales personnel. We would like to thank and recognize Mr. Jordan Schein who spent a great deal of time to make certain we knew the ins and outs of the vehicle before diving away. The process went smoothly. We could not be more pleased. I love my new Maverick truck!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear you had such a positive experience with us! Thanks for highlighting Jordan who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Enjoy your new Maverick!
The staff is very friendly and attentive.
The staff is very friendly and attentive. Jordan helped me with getting the car I wanted. The process was so straight forward and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for acknowledging Jordan! We are so happy you had such a great experience at Hassett. Please don't hesitate to reach out to us if there's anything more we can do!
Everyone is very friendly.
Everyone is very friendly. They are knowledgeable about the cars they sell. They do not pressure you to make the deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a great review! We are very happy we were able to give you a pleasurable experience. We hope you continue to choose us for all your automotive needs! Take care!
We leased / purchased 4 cars from Hassett Ford and dealt
We leased / purchased 4 cars from Hassett Ford and dealt with Jordon Shein each time. He provided excellent, knowledgeable, professional service with a smile. Always prepared when you pick up your cars and walks you through every facet of your new vehicle so you have a great experience with it. Highly recommend Hassett and Jordan!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting Jordan Shein and we are happy he helped make this such a great experience for you. Thank you so much for purchasing 4 cars from Hassett! Feel free to reach out to us if you need anything. Have a wonderful day!
We have been coming here for years and this year did not
We have been coming here for years and this year did not disappoint. Jordan Shein made it seamless as we shopped for and chose our new car. Alex Micic showed me the features of the Subaru Outback and I was on my way!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a great review and very happy to hear that you had a positive experience with Jordan and Alex! Enjoy your new Outback and please come see us again for your next car purchase.
I had a great experience with Jordan Shein.
I had a great experience with Jordan Shein. He found the car I wanted, got in it sooner than I expected and everything was totally smooth. Jordan spent so much time going over the vehicle with me and I could tell he really liked the car as much as I do! I would 100% refer a friend to Jordan!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Barbara, we are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit. Good luck with your new car!
When I think of great customer service, the Hassett
When I think of great customer service, the Hassett organization comes to mind. My experience has always been their commitment to ensure (my) the customers satisfaction. I’d like to recognize and thank, in particular, Mr. John Fanuzzi, our salesperson. Obtaining a new vehicle, during difficult times, can be a harrowing experience. Mr. Fanuzzi was always attentive, empathic, and committed to our situation, and I’ve learned that good salespeople understand that each customer has different needs. We felt that he has always worked to ensure our satisfaction. His pleasing personality and no pressure approach made my wife and I feel extremely comfortable with our decision. This is the third automobile I have received from John and can’t imagine going anywhere else, nor to anyone else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful response to the quality of service you received from John Fanuzzi and Hassett! It is great to hear that we were able to go above and beyond your expectations! Thank you for buying three cars from us! We look forward to seeing you again!
Scott and Jordan in sales were phenomenal.
Scott and Jordan in sales were phenomenal. Would reccomend to anyone looking into ford or subaru
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a great review and acknowledging Scott and Jordan. If you're ever in need of more help, please let us know!