Skip to main content

Platinum Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (160 reviews)
2022 consumer dealer award
View 4 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Platinum Volkswagen from DealerRater.

Want to share your experience with this dealership?

Write a review

When in doubt, check it out! :)

John Grossman, John Grossman, John Grossman... did I say John Grossman!??! Caring, competent, went the extra mile to get me the most comprehensive service, for the least amount of money. Does it get any better?! I had only days left to my extended warranty. John made sure that I got the best deal to check most everything out. $69.99 synthetic oil change, 29 point exam included free, which led to... several items covered by my Fidelity extended warranty. Throw in a new hi-end low beam for 10% off, and bingo! I'm on the road in two business days, good as... well, better than before! Did I say, "Thank you, John!" ???! And thank you Platinum VW! From start to finish. A gracious, caring, professional team of mine! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent service and great team

Brought my car in for service back in March and had an excellent experience. They fully inspect the and provide a video detailing any issues and what needs to be repaired. This is the first I've experienced this type of service which made it comfortable knowing what was wrong without being there. I had to bring the car back again in June for a noise and they repaired the car quickly and worked with my third party warranty company with no issues. Another great aspect to this service shop is they do motorcycle inspections. This is definitely a one stop shop when you need your VW fixed and need a quick inspection for your bike. Steve and John are good guys and take care of their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great!!!

Loved this dealership for many reasons. They were very straight up about prices and no going back and fourth like most other dealerships. The people working were able to answer any question I had about the car!! Darlene helped me and made it possible for me to lease my new car!! Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

excellent!

This dealership really made it easy to purchase a car. they were straight up about the prices and there was no normal going back and fourth between prices. I really loved how they handled everything and had a great experience with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

great experience

I am a first-time car buyer and I could not have asked for a better experience! Everything was great, from the test drive to signing the lease, Darlene (salesperson) was very helpful in walking me through the process and Jim was the best at making sure I was well acquainted with the car. I am very pleased with my purchase and I thank Platinum VW for making my experience great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Experience

I have leased three cars from Platinum Volkswagen, one Jetta and two Passats; I will definitely come back for a fourth time when my lease is done. The service at the dealership and at their service center is excellent. I highly recommend Platinum Volkswagen to anyone who is looking to buy or lease a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Easiest car buying experience EVER

Had the easiest time trading in my Jeep for a brand new Jetta!!! Darlene and Bill walked me through everything from beginning to end and took the time to show me everything about my new car. With my less than great credit, they got me into something that works for me - and I couldn't be any happier. Thank you both so so so much for everything! I've loved driving around in my new Jetta and can't help but feel like I'm still in a rental - it doesn't seem real yet!! HIGHLY recommend Platinum!!!! I haven't had my car serviced yet, but I was referred here by an old customer who told me their service area is second to none.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Two thumbs up

Brought my car here for new brakes, everyone was nice and helpful and repairs were done fast and well. All around great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2nd car from this dealership.

I just purchased my second car, a 17 Jetta GLI from salesman Joe D and will never go to another dealer again. You are treated with respect by very knowledgeable salespeople. I had shopped around to get the best price and it seemed I knew more about the cars than they did but not when you are dealing with Joe at Platinum.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Chris

Great experience. Kadeem sales rep was courteous personable and professional. Jimmy who reviewed the car with us was awesome and Moses the sales manager was a gentleman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No