Platinum Volkswagen

Do not give your business to Platinum Volkswagen! After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty engine. Rather than help us with a car that was clearly under warranty, they washed their hands of my issue, saying that my mechanic failed to put oil in my car. This is a lie. My mechanic of over 20 years checked my car twice before towing it to Platinum and then checked it again in front of me when they towed my car from Platinum. I gave Platinum all of the maintenance records. In addition to walking away from my problem and helping a former loyal customer, they were arrogant and dismissive. I now have a legal matter which I WILL pursue as all of the evidence is in my favor. I paid off this car in January 2024 and now have a mess on my hands. Good bye to Platinum and Volkswagen as a brand. There are too many other dealers that would appreciate my business with many other quality brands.

Vildan was a true professional. She made the process very smooth, and quick. I will recommend her to everyone I know!

Manny is the man! Respectful and professional. Told him exactly what I wanted and he delivered. My wife and I walked in and in one hour we left the lot with a beautiful car for our family.

Had a great experience (again) working with Manny. I wanted to do a lease buyout and new lease for two cars, and was able to get it done quickly with no issue because of Manny's efficiency and good communication. Manny accommodated my busy schedule, and kept the process moving forward. He's really friendly and knowledgeable, and overall great to work with. This deal was my 5th deal with Manny and I always left the dealership happy.

Manny was fantastic. He was by far the best, most trustworthy and honest rep that I’ve ever worked with. He operated with integrity and got me exactly the vehicle I was looking for. I will be recommending him to anyone who is looking to purchase a VW. Absolutely great experience working with Manny.

He was so helpful, attentive and went above and beyond to get me into my new car!

Went in for an oil change and came out with a broken ignition cylinder, car would not start, windows wide open under the rain, techs would take no responsibility at all. They wanted me to pay $1300+ for repairs of the ignition as if it was my fault. I had to tow my car & take it somewhere else to have it fixed. Horrible experience! Not going back to that place & not recommending it to anyone.

Hands down best car purchase experience I ever had. No games or negotiations. Best price presented and blew every other VW dealership out of the water. Joe was amazing and the nicest person I ever did business with. Can’t say enough how much I enjoyed giving him and platinum VW my business. They have earned a customer for life.

Vildan was Amazing to Work with! She made getting into my new Tiguan with ease and peace of mind. I was sure I made the best decision to go with her and her team at Volkswagen in Hicksville!!

They were very helpful and informative when it came to my decision for buying a car. They had very good customer service.