Martin Nemer VW of Latham

They advertised a set monthly payment gauranten providing you have the good credit which we did. They showed us the finace agreement which showed the monthly payment the number of years , what they did not expllan was a balloon payment of approx. $ 6000. due at the end of the term , this was deceitful selling , we thought we were finished only to find this out . Shoched , be careful dealing with them. PS they also tried to charge us foe brake repairs which were under warranty , we had to point that out to them.

Purchased two vehicles from you a little over a year ago. The one vehicle had an internal issue that burned all of the oil up. I was sold the vehicle with the remainder of the factory warranty and the powertrain warranty on it. subaru looked at the car and determined that the engines computer had been tampered with or upgraded somehow and told me they could not look into my internal issue because at this point my warranty was voided. I bought the vehicle under the impression that i would be covered. Not knowing that down the road I would have a $25,000 paper weight. The exhaust and intercooler had been upgraded prior to my purchase and a boost controller . I was never informed by the sales team that this car had anything done to the engines computer or that my car would not be covered under warranty. I came to your location three days ago and spoke with a sales manager who assured me he would speak with mike Otool and the service manager to see what could be done. this was three days ago and still no phone call. So i called today only to be told that I was making things up and they do not want to speak with me . Really, is this a business ? I purchased two vehicles from you and I get this. THANKS Nemer VW , you will be hearing from my attorney.

Never in my life have I walked out of a dealership completely in awe of the horrible service that was provided. I wasn't treated like a customer should have been treated. We couldn't come to an agreement and things did not work out. In an attempt to leave the building, I was blocked from exiting. I had to walk around the sales person to even reach the door. I was constantly harassed while trying to leave and enter my vehicle. Two sales men followed me out of the building yelling and cursing at myself and another individual who was with me. Nemer VW, is this how you expect your employees to act? Cursing and harassing customers who have been loyal to your dealership in the past? I am appalled at the type of service that was provided. You should be ashamed to allow your employees to act the way they did.

This was the worst car buying experience. The salesperson was degrading and very pushy. Attempted to leave to shop around and the salesperson would not move away from the door. I would never recommend anyone to go here or deal with this dealership. Poor customer service for a business who is required to deal with the public everyday. Please keep this in mind when shopping for a new car.

I never felt rushed to make a deal. Although we went back and forth a few times I found that Nemer would make a deal that was good for both of us. I appreciated the buying experience and would recommend anyone to them. Everyone was polite, kind and courteous.

My husband and I bought a Volkswagon Jetta a couple of weeks ago from Nemer VW. I have never gone into a dealership to purchase a vehicle and taken it home the same night. Plus giving us a fair price for our trade in. Definitely would recommend Nemer VW to anyone when it comes to purchasing a vehicle. Great customer satisfaction.

Purchased my first Volkswagon from Nemer. The car buying experience was unlike any I had ever had. The salesman, Chris Horn, listened to what I was looking to do. There was no back and forth as to how much did I want on trade for my car and there was no back and forth bickering as to an interest rate and a payment. I test drove two cars and I was presented with two options and two payments. I chose the car and payment that worked for me and I drove home in my new Jetta. In regards to their service department - I heard a noise coming from the driver side front tire. The service department provided me with a car while they looked at my Jetta so I could get back to work. The next day I dropped of their rental car and drove off in my car. Turned out there was nothing wrong with my car - something appeared to be rubbing but was fixed when they took off the wheel and cleaned everything. I would recommend Nemer and would recommend anyone thinking of purchasing a Volkswagon to ask for Chris Horn.

Customer Service is top-notch. Volkswagon already has a great reputation; it's just that much better when you buy it from Nemer. No pressure, but accurate, expedient customer service.

Today my wife and I were just browsing at Nemer Volkswagon to get some ideas about the VW Jetta. Salesman Dan approached us and asked us if we had any questions and we explained to him we were potentially in the market for a new car or lease and just wanted to browse. Dan said take your time and let me know if I can answer any questions for you. After about 30 minutes of browsing we approached Dan with several questions about the VW Jetta. Dan was very knowledgeable about the model we looked at and explained the difference between buying a new car vs. leasing a new car. My wife and I were very impressed with Dan's no hassle sales approach that we actually ended up leasing a car from Nemer. Thanks for the great experience.

I stopped by Nemer to just look as it was the first place i went to. The salesman was very helpful in answering all of my questions and pointed me in the direction of a 2013 Vw Jetta Se. As soon as I sat behind the wheel It felt great! I hadn't actually planned on buying yet It was such a great value I just couldn't pass it up. They got me out of my 2006 Camry and now I couldn't be happier.