Martin Nemer VW of Latham

I made an appointment to have new snow tire installed--a tire I had previously purchased from Nemer. Arrived on time--waited 60 minutes and my car was still outside, left with the tire and went to Firestone. This is the second bad experience I've had with their service department and the last.

Never in my life have I had to wait 3 hours for an oil change with an appointment. Around hour one I asked what the hold up was I was told the there were"software issues" with the year and model of my car and the service department is repairing it as the cars come in for service. Why wasn't I contacted? Why wasn't I told that this update would be done when all I anticipated was a simple oil change? If I had known the wait time associated with this "update" I would have made other arrangements. I have never felt so ignored and inconvenienced.

Be sure you are aware of what specific services are to be done and their cost before you sign off on them; ...what you thought was just an oil & filter change could include other, unexpected items .What is listed in your Owner's Manual differs from the dealers' service brochure. Ask questions. i.e.; The BG additives are unecessary in a normal-service passenger vehicle. Dealer should do a better job of communicating with the customer. This is probably the case with many dealers... they are in this busines to make a profit, afterall. Overall, I am please with Nemers' care of my 2009 Tiguan, and would recommend them to others.

Although I have not yet purchased a vehicle from Nemer VW, I have found their customer service to be outstanding. Every time I have walked into Never VW I am always treated with respect. They spend their time with me and treat me as a valued prospective customer. I never feel rushed into anything.

have been shopping for a used Acura RDX on cars.com; this dealership had one listed that met my search criteria. Inquired about it via the website and I was quickly connected to a customer relations person at the dealership by email. We then exchanged half a dozen more emails, she assured me the car in question was available (after first stating the Acura MDX was available, she corrected herself quickly when I told her that was not the model I was interested in). I stopped by the dealership after work and had to wait only a few minutes before meeting the customer relations person, who seemed a pleasant and attractive young lady. She lead me to a desk and started explaining that she just wanted to go thru a series of questions to determine what attributes were most important to me in a car, and at that point I stopped her, explaining that I had done all that already and knew specifically what I wanted. That pretty much ended the conversation; although she remained pleasant, she called to a young sales consultant, telling him my name and explaining I had done my own research, and could he show me the car in question. The consultant made a show of pretending to find the keys to the Acura for quite some time before finally admitting it wasn't there and he didn't know where it was before trying to convince me to consider other options they had available. Typical bait and switch nonsense, I wonder how often that works. Had they been upfront or remotely straightforward I would have considered other vehicles they had on the lot, but as it is you leave the place knowing better and feeling used. What could have been a simple sale; I am purchasing within a week, turned into a disappointing and dishonest waste of my time, clearly what I will tell anyone I talk to about it. Won't consider doing business there again -

I am very impressed with the quality of service,timeliness, knowledge and experience of the technicians. I would gladly recommend this dealership for service repairs.

I went to Nemer on friday an hour and a half before they closed. What a joke. I am a previous customer of theirs... And the salesman who sold me my last car was no longer there. Thats fine but when I told the salesman I wanted a new car he kept trying to sell me a used TDI. I say 50 times I want a new one. And finally he pawned me off on someone else.... a new person who knew nothing about the car or where they were. Nemer I am so sorry I wanted to buy a new VW from anew VW store. My appologies. I dont know where I am going to now to buy a car, but after yesterday I wouldnt send my mother in law there to get hassled. What a joke. Long story short I left because the new kid who tried to help but couldnt didnt know what to do and no one would help him. I was there an hour and they showed me two used cars and the outside of a new TDI. Very rude. to the first saleman, your rude and I hope you learn to respect customers. I cant believe you worked there two years unless you lied to me.

service adviser was freindly, quick and efficient,

had my Jetta in to another local repair shop that was trying to take advantage for a large repair - Nemer did it right and at a much lower price than the other guys! Thanks!

Fred Jacobs is a good guy to do business with.He communicates the problems from the mechanics in an easy to understand way.He is fair and I don't feel as though he is trying to push extra services like some garages do.I get the feeling that he genuinely tries to help your situation and not just get it done with.