Martin Nemer VW of Latham

had my Jetta in to another local shop for a large repair...didn't trust it so brought it to Nemer. They did the same repair - quicker, less money, and overall much better experience than I could have hoped for! Thank you!!!

Chris was so helpful in helping me pick out a new vehicle. It was my first experience buying a new car and I was thrilled with the outcome. He wasn't pushy and he let me drive the car around and decide if it was for me. We liked him so much and thought his customer service skills were so outstanding, that we decided to buy a 2nd car for my fiance 2 days later. There was a lot of paperwork and correspondance that needed to go into my fiance's purchase, and Chris stayed on top of it and called every day with updates. He also called to let us know that we had forgotten a "good luck charm" in our old car. My experience with Nemer was amazing and I have recommended you guys to everyone I know that is considering a new vehicle. Thanks so much Chris, we are thrilled with our purchases! Can't wait to go on some roadtrips to the ocean this summer with the sunroof open! :)

My last 5 vehicles have been VW's and 4 of them have come from Nemer. I actually bought 2 vehicles in Dec because my wife and I are both VW people. They have always been friendly and accomodating in the sales dept at Nemer and the service dept is very good, as well. I enjoy my VW's and the experiences I have had at Nemer VW.

I have my 2010 VW Jetta and love it! Nemer VW were excellent and patient with me. After 1 year of test driving just about every car out there, i decided on the Jetta and Nemer Volkswagen worked with me to get exactly what I wanted! The service there is always fast and friendly. Would recommend it any day.

I alway like going to this facility. I feel as though I am consistently treated well whenever I have reason to visit.

I loved my 2006 Jetta Turbo which I bought from a dealer north of Nemer. I had such horrible experiences with their service department that when I decided to trade in to buy a new Jetta I researched Nemer. Our sales guy Mike was awesome and so far the service department has been great.

I was very satisfied with my overall shopping experience at Martin Nemer. They were quick and efficient. I was able to look at all the cars of interest with ease and without hassle. However, my calls and emails were not always returned.

I purchased my new 2011 VW Golf TDI in July 2011. I drive a lot, so I've been in for three service visits, a recall, and a complimentary detail service. My service visits were bumpy to say the least and my recall was fine - once it was actually done. My first service I dropped the car off and when I returned, I went to the cashier's desk where a sales person was using the phone. I stood there unattended for about 15 minutes while he tried to close a sale. After he hung up he asked if I was being helped. To that I replied "no" and that I was picking up my car. He then retrieved someone to assist me and she didn't appear to have any idea what was going on. Apparently I was supposed to go to the service desk and have them walk me to the cashier - a process that no one explained to me. A "welcome walk through" would have been nice so I'd know what to expect upon servicing my vehicle. When attempting to schedule my recall appointment (online) I made the appointment at least two separate times only to receive a call the day before advising that the part wasn't in and to try next week....which I did. Eventually I told them I'm not going to keep scheduling the appointment until you have my part. You call me when its in. That call never came and I had to follow-up again. I finally made the appointment and took the car in. When I arrived I was told it would take about 45 minutes, so I waited. Pleasantly, the service took less time and I was on my way. My 20k service was terrible from a service advisor status. I made my appointment for Saturday morning. I dropped my car off about half an hour early. I was told it would be a couple of hours. So two hours after my scheduled appointment I called to check in. I was told it was in the technician's bay and would be another 30-45 minutes. So I killed a little more time then had my husband drop me off at the dealership. When I arrived, I made sure I told the service advisor that I was there and would be in the waiting area. Another 45 minutes passed before my car was ready. It was at the dealership 3 1/2 hours on a beautiful Saturday - while I was killing time since I don't live close to Nemer. I was incredibly irritated because the service advisor did a poor job of setting expectations. Had I known it would be 4 hours from the time I left my car, I would have gone home and not wasted my day waiting around. to top it off, I had washed my car before taking it in for service and when I got home I noticed grease marks on my car - along both sides of the hood. That was unacceptable. After that service I waited for a survey to come to my email. It never came. So I drafted an email to Anna Halpin, the General Manager outlining in detail the events of my 20k service. Anna responded almost immediately and set up a time to discuss the issues in detail. She assured me that she appreciated my feedback and would take steps to correct the issues. She also offered to detail my car to remove the grease. She made the appointment to detail my car and told me to see Ryan Burkhard when I came in. Upon my arrival, Ryan was ready for me, extremely efficient and had me on my way quickly. He called to let me know when my car was finished. When I returned, we exchanged some small talk and he was very personable. Evan Smith brough my car out for me and it looked fantastic. Anna, Ryan, and Evan went the extra mile to make sure I was happy and wanted me to know I could contact them at any time. Ryan let me know that he would be my dedicated service advisor going forward and he wanted to ensure I was pleased with Nemer's service. Anna followed-up after the detail service to ensure I was satisfied. I let her know that Ryan and Evan were excellent and that I was happy. She gave me her cell phone number and said if I ever had another issued to let her know. She hoped that the changes she had implemented would improve service and was counting on me to let her know either way. I appreciate that they cared enough about their customer to look at the gaps and implement improvements. I assured Anna that I would return for my next service and provide her feedback. Prior to discussing my concerns with Anna I was ready to find another dealer to service my vehicle. At this time, I'm going to stick with Nemer and hope that things will be smooth from here on out.

I live in Boston and was visiting my sister, so brought the car in for scheduled maintainance. Even though I had never been there before, they were very accomodating! Great customer service made everything very easy.

I must say, that of all dealerships I've visited in the past few weeks, Nemer VW stands alone in a class by themselves. Their customer service & sales dept. were extremely knowledgeable & helpful without being pushy, rude or condescending. Rather laid back like that of a 1970's VW dealership. Their facility as a whole was outstanding & I'm very much considering buying from Nemer VW just so I can look forward to service/repair... though being a VW, I don't anticipate I would be there that often~ unfortunately. In fact, I'm so impressed with their overall operation, I'm thinking of submitting an application for employment at Nemer VW so I can be a part of their superior team. Either way, I'll be going back to Nemer very, very soon. Thank you Nemer for all your help & support. Go Team Nemer!!