Martin Nemer VW of Latham

This dealer is VERY expensive because they sell so few cars. High pressure sales techniques and inappropriate tactics like a "fake car pricing web site". Awful. I am so discouraged that I bought a car from Nemer Volkswagen. The car is fine but the dealer refuses to make good on ANY of the "We Owe" items that were damaged and agreed unacceptable. Sold the car and completely turned their back on us.

The worst car buying or should I say attempt at car buying experience I have ever had. I thought that I had a verbal agreement with Bob regarding the purchase of a new 2012 Passat TDI that they had on the dealership floor. We haggled over the price of trade in which took hours because at Nemer VW only one person can make a decision and they could not get a hold of said person until late in the evening. We finally came to resolution and it was agreed that I would show up the next morning to sign the papers and take possession of our new family car. My family was very excited and I was looking forward to taking the car on my next business trip which was the very next day. Early the following morning as I was on my way to the dealership which over 100 miles from our house I was contacted by Bob, who seems to be a middle man with everything, that they cannot sell me the car. No further explanation nothing...Sorry have a Good Day. To add insult to injury I received a call later in the day from their credit department asking me why I didn’t show up for our meeting so I am assuming that not only did they not sell me a car but decided to run my credit just for the xxxx of it. I guess they sell enough cars to their current customers that they don't need to communicate with each other on who they are not selling cars too.

The reason I give such a good rating is because of our experience with our sales person Bob Catania. Bob negotiated us the cars we wanted at the price and payment plan we wanted. He was extremely courteous and friendly to my wife and my children. We bought 2 volkswagens. After our first experience with Bob when we bought our Golf, we returned and leased a Tiguan. A return customer should say it all.

We had a great experience with Josh at Nemer VW. Very knowledgeable, a great asset to the dealership. We would highly recommend Josh to anyone.

There are a couple of reasons why this gave this rating, but the main reason was because of the runaround type of experience I received in which my sales person and the finance person did not appear to be on the same page or in some cases it did not appear that they had even communicated with each other regarding the deal. Specifically I recall having discussed with my sales rep a specific figure that I could afford and really could not move on. At the time my sales rep. appreared to understand my financial standing and said that he could make that happen but that he needed to work things out with the finance department. At this time I went home and awaited his call back. The following day I was called stating that everthing was all set only to show up and have the monthly payment some $60 more than what I had agreed to. Needless to say I did not accept the deal that day. The following day however, with now even more people involved with the deal the initial agreement was reinstated and I did purchase the vehicle. However, once all of the paperwork had been completed and ONLY then was I notified by my sales rep that not only did the vehicle NOT have an owners manual but it also came with ONLY ONE KEY! Both of these were a big deal to me. The manual was an issue because I have never owned this type of vehicle before and the sales rep knew almost NOTHING about the car. It sold itself because I really liked it. In fact he specifically told me that because my Jeep had power windows that the doors cannot come off which is COMPLETELY false I have learned. Moreover, when I asked how I could get a spare key I was told that I needed to go to a Jeep dealer since the vehicle is a Jeep Wrangler and not a Volkswagen vehicle. He then went on to tell me that the keys can be "kinda pricey." Having since then researched it the key for that vehicle is between $150 and $200. This is frustrating for me in that with my trade in I submitted two keys so it should be expected that I too should receive a spare key. Moreover, if it was an issue of cost, the key cost could have been worked into the deal which would have cost me perhaps a dollar or two extra a month, but that was never presented as an option. To sum up my experience I would use just one word. DISAPPOINTED! Disappointed because I had until then always had outstanding service and now feel like I was in some ways taken advantage of or at least with the key issue swindled.

I stopped in at the Nemer Dealership to check out the current lease promotion on a 2011 Jetta. Mr Kaplan was very friendly and helpful with all my needs. I drove two vehicles liked them both and was treated very professionally. Mr. Kaplan knows his vehicles very well and answered all my questions about the cars. Upon my returning the next morning I was greeted in a very nice manner and after discussion with my contacts I have decided to postpone my purchase for awhile. My decision has nothing to do with the dealership it was my decision for other reasons.I will return and will buy a new Volkswagon from Mr. Kaplan. Sincerely Gary Reynolds

I have not yet had service on my new VW Golf TDI; I took delivery of the car on July 9. The Nemer associates work as a team. When I arrived, I was immediately greeted and they let my sales person, Scott, know I was there. Megan went through the electronics/navigation/blue tooth of the car with us and took us to fuel up the car. The reason I rated overall experience "good" is because we had a scheduled appointment to pick up my new car at 10am. When we arrived, my sales person was out with the car getting it detailed. And another person took us to fuel up the car. Those are things I would have expected be done prior to my arrival, especially since I technically contracted to purchase the car on Wednesday. With regard to price, I did an extensive amount of research online so I was aware of dealer invoice, blue book value on my trade, as well as what a 'reasonable' price to pay for the car was. I had to push to get the price I wanted, but was willing to walk if the numbers didn't make sense for me. In the end, after some negotiating, I got the car for the price I wanted.

I recently bought a brand new Tiguan at Nemer VW and found the experience to be wonderful, from the attentive non-pressure atmosphere, extremely knowledgable sales staff, to the vast inventory to choose from. I called that day and spoke to a sales manager who was able to provide me with the EXACT car I wanted to test drive that night to fit around my schedule! During the test drive the sales consultant was very knowledgable about the car, its features, and answered all questions on the spot that I had about the car. Even after I decided to purchase the car and was filling out paperwork, all of the staff members that helped me during the test drive stayed to make sure that I was able to drive off with the car that night! Even while waiting, you could see other sales associates smiling and asking if I needed anything. I would highly recommend this experience and this dealer to anyone looking for a car!

Joshua Masigla is very good sales person, and he is provide all infomation I need accocisate with car and he is make good commuication with customer.

I had a great experience working with Anna (The GM) and Mark Bluestein. Both of them really worked to fit my needs and budget when it looked impossible. I will refer all my friends and family to Nemer for their next VW purchase. Thank You so much for making my wife and I, happy repeat VW owners.