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(425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Martin Nemer VW of Latham from DealerRater.

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Purchased a 2011 VW Certified Routan. Loved the features...

Purchased a 2011 VW Certified Routan. Loved the features and options and they made the price work and gave me 3k more for my trade (VW) than the other dealers offered without increasing the price of the vehicle I purchased. Great finance rate too, only 2.9 for 60! Thanks for bearing with me, I'm know I'm picky and a major p.i.t.a.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This dealerships referral policy sounds great but in...

This dealerships referral policy sounds great but in reality is terrible, they say if you refer customers to them you get a check for $300. We have referred three seperate people who have all bought cars and no referral bonus. After calling to inquire about why I have not recieved any referral bonus, they have numerous explanations for why we are not eligable. All three people we referred there made sure to mention our names and the referral program. I will not recommend anyone else to this dealership.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

I was very happy with the overall process in buying my...

I was very happy with the overall process in buying my 2012 Jetta at Nemer. The sales staff was very friendly and helpful. We worked with Scott and he was great and very patient, especially with our two little kids!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Well I wanted to buy s new VW and after deciding to buy a...

Well I wanted to buy s new VW and after deciding to buy a 2012 VW Eos, I began the Haggeling process, I contacted two other local dealers with my specifications for the Eos. trim level, color, etc. I then approached each dealer and told them that it did not matter who sold me the car and that it came down to dollars and cents and the best price that I would get for my trade (2008 VW Passat). Nemer would not give me a written quote. and, I might add neither did the other two dealers. I did get verbal quotes from the other two. The deciding factor would be the trade in amount that I would receive. Nemer VW told me to come in with my best offer and that they would beat the competitors offer. Well, I went to a dealership in Defeestville and while I was there the salesman from Nemer calls me and tells me that he will beat the offer that I just got. so here it is late afternoon in rush hour traffic and Nemer wants me back in Latham to "do the deal" as they put it. Now I drive all the way back over to be there before they close. The kid takes my car for a test drive and loves it. He starts to write the deal and then some other guy with a bad attitude comes over and starts to pick apart my trade and say that its not worth the money that was agreed upon! I now see where this is going to go. obviously they were going to attempt to get more money out of me to make the deal. I was pissed at this point and told them this sucked and I left. I went to Langan VW and bought my Eos for $3000 less then Nemer wanted and I got the trade in value that I was quoted. No shady deals no card tricks, just an honest deal, GO LANGAN!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

The new car buying experience was one of the smoothest...

The new car buying experience was one of the smoothest and easiest ever. Test driving was convenient - they even brought a car to us to drive for the weekend. Great experience! And the pricing was easy & good too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mike is a great guy, he tried to do the right thing the...

Mike is a great guy, he tried to do the right thing the first time around, because I told him I was not playing games. Give me the car for this price we would have a deal, but the first manager tried to get more money out of me. It did not work, but I ended up with what I wanted and needed to get into my new car! Thanks Mike for going out of your way for me :) All other experiences were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly, helpful, did not push me to buy a specific...

Very friendly, helpful, did not push me to buy a specific car but instead helped me buy the car I was looking for. Very helpful. Would definitely recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everything went pretty smoothly and they didn't play the...

Everything went pretty smoothly and they didn't play the games that most dealers do (or as much anyways). The most negative part was that no one offered to show me the car I was leasing until after I had signed the papers. Additionally, they offered me a lease protection program, but not until I was already there to sign the papers, would have been nice to have some time to think about it. Other than those two things, the experience would have been perfect.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that you had a mostly positive experience with us. We take pride in being a hassle free one stop shop with quality vehicles and competitive prices. Thanks for your review and hopefully we can learn from the less than perfect aspects.

Nemer VW in Latham: They were beyond AMAZING. I was met...

Nemer VW in Latham: They were beyond AMAZING. I was met outside as soon as I drove in. They asked me everything under the sun to ensure I got exactly what I wanted. They went above and beyond. They left nothing to the imagination. The prices are reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thanks for your review, we like to make the vehicle buying process easy and fit you with a vehicle you'll love for years to come. Bob is a pro and truly a customer advocate. Make sure you take advantage of our referral program and we'll be sure to treat your friends and family the same way we treated you!

I bought a 2011 GTI from Nemer. 2 months later I was in a...

I bought a 2011 GTI from Nemer. 2 months later I was in a car accident in which a Jeep Grand Cherokee took out the entire passenger side of my car. I have to say VW really lives up to what they preach. I was amazed with how the GTI ultimately protected me. Long story short, I had a very painful 2 week dealing with the insurance companies. What saved me was a honest man in the Nemer Queensbury Autobody shop by the name of Steve M. If it weren't for his diligence with seeing that my car really was a total loss I would have ended up with a car that had a bad title. Thankfully, I won the battle with the insurance companies and was able to get my car to be a total loss. Sales was (maybe) fortunate to see my shining face again! I decided not to go with another GTI only bc of practicality and living in the Upstate Snowy area. I now have a 2012 Tiguan and it really is so fantastic! The Sales manager(s) were great! My sales guy, Mike G. was awesome. He's cool and down to earth which to me, is a great quality to have as a sales guy. Everyone was patient and was willing to work with me in getting me into a new VW fast! Truthfully, I am so happy to own a Tiguan. It's a fantastic car and Sales made it happen. Thank you Nemer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great, Great, Great Review! We're glad you are safe and back on the road. You'll love your Tiguan, it's drives like a GTI with the body of an SUV! We'll be sure to pass on your kind words to Steve in the Body Shop. Thanks again for everything and stay safe on those roads!