Martin Nemer VW of Latham

The service department has been very good to deal with and has helped keep our car in top running condition. They have done a good job of making sure all the required maintenance is kept up to date and have done so in an informative and friendly way.

The service staff is always friendly and courteous. I am always able to obtain a courtesy ride to work, and get picked up in a timely fashion when my car is ready. While waiting at the dealership, I am always offered coffee or a cold beverage. Dealing with Nemer has always been a very pleasant experience, which only complements my satisfaction with the quality of VW in general. I have had a VW Jetta or Passat since 1997 and see no reason to change in the future.

this is my first experience with a VW and I am in love with it....I purchased an EOS with a few thousand miles on it....i believe that it was Mr. Nemer's car for a while so I am honored....giggle....I love everything about Nemer VW...friendly service with clear explanations and an indication of what my next service will entail and how much it will approximately cost.....this is very helpful to the consumer....my only constructive criticism would be that when I try to call service to set up an appt or ask a question often times no one is there to answer the phone....thus the 4 on the review rather than a 5....once I get someone...they are pleasant and informative....thanks...

It's VW dealer service, so you have to take pricing with a grain of salt. I think it's expensive - but it's the going rate, and it's fair. I've had mostly positive experience with basic maintenance (oil changes, etc.) and with some minor warranty repair. While I was inconvenienced by having to return a second time to fully address a warranty issue, the return visit had the issue fixed promptly with a satisfactory explanation - one which agreed with the research I had done on the problem myself. All together a positive experience - nobody goes to a dealer's shop because it's fun, but they at least make it tolerable. ;)

Sales and service staff was very helpful and the experience of buying a car from Memer was one of the more stress free I have had since buying cars the staff made the whole transaction very easy. The price was a little high for the car but I enjoyed the process that I did not mind paying a a little more compared to other VW dealers.

The car showed the MIL lamp, so I brought it in for check up. Turns out that mice had chewed up some plastic hoses that lead to a vapor problem below the gas tank. The parts were cheap but unfortunately the labor was expensive, which cost me about $1200. What hurt most was that two months prior I had spent another $1000+ to get the CV+boots fixed.

I am always able to get my vehicle in for service the day I call. I recieve prompt feedback once the service has been done on my car. The work is completed on my car within time frame stated, if not sooner. Nemer provides convenient work shuttle. I would recommend them and have recommended them to other VW owners.

I have bought a number of cars from Nemer in the past. The most notable experience I've had was when my son was driving cross-country in his VW Fox and began having major trouble keeping the car running at about mid-point in his trip - driving through the bad lands with no services. I called Nemer and asked them to call the dealer in Fargo N.D., the closest city that my son was driving thru. My son had already stopped at a VW dealer along the way who had the car for a day and failed to properly diagnose and fix the problem. The Nemer Tech rep got on the phone w/ the Fargo dealer, PROPERLY DIAGNOSED THE PROBLEM FROM MY DESCRIPTION, got a new wiring harness just in time for my son's arrival in Fargo, and had him on his way happily and with no further trouble to his destination of Portland OR. Great Job and Kudos.

The dealership overall was a good experience. I was upset with an issue that occured where the complaint that I had wasn't fixed and continued after a $1500 bill. However, everyone was quick to fix the actual issue and was very accomodating and understanding with how frustrated I was. They gave me a rental car free of charge while they fixed the problem and discounted the final bill as muach as they could. They also explained how there was a 3 year warranty on the problem that they had fixed so it was guaranteed. Everyone was very helpful and patient with my complaints.

Sales experience was very pleasant and price was OK. Service has been so-so. Quite annoyed that 1 week after oil service my exhaust flex pipe failed. Interesting coincidence. Also parts team was not very helpful on loss of wheel lock key which I actually purchased through Langen Motor Car as they were more helpful.